Alumni Welcome Center Concierge

Department:  Office of Alumni Affairs

Position:  Alumni Center Concierge  

Location:  Towell Library in Cistern Yard

Supervisor:  Assistant Director, Alumni Research

Term/Schedule:  Part-time position. Shifts available: Mornings 8:30-12:00 and Afternoons 12:00- 4:00

Salary:  $11 per hour

Benefits:  N/A

Qualifications:  Qualified candidates must

• Be a student at the College of Charleston and enrolled for the Fall 2018 semester.
• Possess a cheerful, outgoing, patient, and helpful attitude.
• Love the College and its history and traditions.
• Be willing to learn general information about the College, alumni events, benefits, and traditions.
• Be able to type 35 words per minute accurately and be familiar with Microsoft Excel and Word.

Responsibilities:

• Greet guests warmly and assist with guest registration.
• Look up guests’ records to verify contact information, employment information, relationships, and interests. Collect corrections and additions for our records.
• Offer guests refreshments, access to restrooms, and provide an overview of the Center’s amenities.
• Promote Alumni Association events (on campus and with chapter as appropriate), tours, benefits, and gifts.
• Provide directions around campus and the local downtown area, as well as recommendations for alumni-owned restaurants and businesses.
• Answer general questions and/or refer guests to other staff and offices as needed.
• Announce visitors to the appropriate Alumni Affairs staff member as necessary.
• Assist with sales and inventory in the alumni gift shop.
• Answer the main phone line, accept and distribute department deliveries and mail, and perform other general front desk administrative tasks.
• Other duties as assigned.