Winter Break Hours IT Service Desk Chat, Email and Phone Hours Wednesday, December 22 – 7:30 AM to 5:00 PM Thursday, December 23 – 8:30 AM to 5:00 PM Friday, December 24 to Sunday, Dec 26 – Closed Monday, December 27 to Thursday, December 30 – 8:30 AM to 5:00 PM Friday, December 31 to…Continue Reading Winter IT Service Desk Hours of Operation
Now Live: The Information Technology Help Portal has a New Look
[Now Live] The Information Technology help portal (help.cofc.edu) has a new look! The site lists the ways to reach the IT Service Desk for assistance; has informative sliders that highlight new projects and services available; has a quick links section to key websites and knowledge base articles on common topics; and has featured videos and…Continue Reading Now Live: The Information Technology Help Portal has a New Look
IT Service Desk Hours
Due to the “Stay at Home” order issued by Charleston City Council, the IT Service Desk Bell 525 walk-up location will be closed after 4:00 p.m. today and will remain closed until April 9. Support via telephone, email, and chat will remain on a regular schedule of 7:30 a.m. to 10:00 p.m. Monday through Friday…Continue Reading IT Service Desk Hours
IT Service Desk Walk Up Hours During e-Learning
The IT Service Desk Bell 525 walk up location will be open 8:00 a.m. to 4:00 p.m. Monday through Friday during the modified schedule e-learning period. Support via telephone, email, and chat will remain on a regular schedule of 7:30 a.m. to 10:00 p.m. Monday through Friday and 2:00 p.m. to 10:00 p.m. Saturday and…Continue Reading IT Service Desk Walk Up Hours During e-Learning
Campus Continuity
The Division of Information Technology recommends that students, faculty, and staff become familiar with the technology tools available for learning, teaching, and working remotely. A new page, Campus Continuity, is available at continuity.cofc.edu listing resources and tools….Continue Reading Campus Continuity
Introducing the New IT Service Desk – Coming August 2019
The Division of Information Technology would like to introduce the new IT Service Desk. Beginning August 2019, all services previously offered by the IT Helpdesk, Student Computing Support, and Telephone Services will now be provided by one unified team. With the IT Service Desk, students, faculty, and staff will be able to access services by…Continue Reading Introducing the New IT Service Desk – Coming August 2019
IT Support Services Spring Break Hours
The Information Technology Support Services Education Center Atrium location will be closed during spring break, from Friday, March 15 at 4:00 p.m. until Monday, March 25 at 9:00 a.m. If you require assistance, visit our other walk up desk locations in Bell Building 525 or Student Computing Support at the Addlestone Library Information Desk. The…Continue Reading IT Support Services Spring Break Hours
Winter Break Hours
The College of Charleston IT Helpdesk will be operating in a limited capacity Saturday, December 22 through Sunday, December 23 and again Wednesday, December 26 through Sunday, December 30. The IT Helpdesk will be monitoring chat at help.cofc.edu and email at helpdesk@cofc.edu. The IT Helpdesk will not be available via telephone on these days. As always, an on-call technician will be available for faculty and staff emergencies outside…Continue Reading Winter Break Hours
Reminder: Register Now for Self-Service Password Reset
A follow-up to our November message to remind you to register for Self-Service Password Reset. If you haven’t already, take a few minutes before leaving for winter break and register your account for Self-Service Password Reset. We know it’s a busy time of year, but many people leave for break and forget their passwords once…Continue Reading Reminder: Register Now for Self-Service Password Reset
Windows 10 Upgrade Now Available
The Division of Information Technology is working to transition all College-owned computers to Windows 10. The upgrade to Windows 10 must be made in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to the new version. In addition, all new computers purchased and any…Continue Reading Windows 10 Upgrade Now Available