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IT Service Desk Winter Break Hours

By drinkuthkh
Posted on 10 December 2019 | 8:54 am

The College of Charleston IT Service Desk will be closed December 24, December 25, December 31, and January 1. The IT Service Desk will be operating in a limited capacity December 21 – 23 and December 26 – 30, and will only be monitoring chat at http://help.cofc.edu and email ITServicedesk@cofc.edu. The IT Service Desk will not be available via telephone on these days. Normal hours will resume on Thursday, January 2, 2020.

 

IT Service Desk Thanksgiving Holiday Hours

By drinkuthkh
Posted on 27 November 2019 | 11:24 am

[REMINDER] The College of Charleston IT Service Desk will be closed on Thursday, November 28. On Friday, November 29 and Saturday, November 30 the IT Service Desk will be operating in a limited capacity and will only be monitoring chat help.cofc.edu and email itservicedesk@cofc.edu. The IT Service Desk will not be available via phone on these days. Normal hours will resume Sunday, December 1.

2019 Annual Report

By drinkuthkh
Posted on 8 November 2019 | 11:55 am

The Division of Information Technology has published its 2019 Annual Report. The report is a brief snapshot of some of the services Information Technology at the College of Charleston provides, along with highlights of key initiatives where we’ve partnered with different areas across campus. To view the report, please visit it.cofc.edu/annual-report.

 

October is National Cybersecurity Awareness Month, a national effort to raise awareness about the importance of staying safe online. The overarching theme for the month is, ‘Own IT. Secure IT. Protect IT.’ and the Division of Information Technology is proud to be a champion for this online safety and education initiative.

Here are a few tips you can implement to protect yourself and your family against cyber threats:

  • Never click and tell. Keep account numbers, social security numbers, and passwords private. Avoid posting information about yourself, such as your full name, address, birthday, and even vacation plans online or on social media.
  • Limit app permissions. Check your app permissions and learn to say “no” to privilege requests that don’t make sense. Delete apps you don’t need or no longer use.
  • Make passwords hard to guess. Avoid using personal information such as your name or pets’ names and common words like ‘password’ or ‘1234’. Instead get creative and substitute letters with punctuation or symbols. Also, consider using the longest password or passphrase (a sequence of words like ILOVE2readtheSKY!) permissible.
  • Protect accounts with MFA. Multi-factor authentication (MFA) is often available for financial, social media, and email accounts. MFA makes your account security stronger and reduces the risk of online fraud and identity theft.
  • Be cautious of free Wi-Fi. When using free Wi-Fi, avoid conducting any personal business that requires passwords or financial information, turn off file sharing, and turn off automatic connect. When finished, choose “forget network”. Using your smartphone as a hotspot is a safer alternative to using an insecure network.

Want more tips and tricks for keeping yourself safe online? Join Information Technology for a discussion on Tuesday, October 29 from 1 to 2 p.m. in the Stern Student Center Ballroom for Cybersecurity: It’s Not As Scary As You Think. The goal of the event is to dispel common myths about cybersecurity like “it’s too hard,” “there’s nothing I can do about it,” and “it’s not going to happen to me,” while also empowering students, faculty, and staff with the information and tools they need to stay protected while connected.

Cybersecurity Awareness Month Event – October 29

By drinkuthkh
Posted on 10 October 2019 | 3:20 pm

Join us on Tuesday, October 29 from 1 – 2 p.m. in the Stern Student Center Ballroom for a National Cybersecurity Awareness Month event. Come listen as College of Charleston Information Technology panel members discuss tips and tricks for keeping yourself safe online. Everyone is welcome – bring a friend!

There will be treats, door prizes, giveaways, a photo booth, and more.

 

October is National Cybersecurity Awareness Month

By drinkuthkh
Posted on 26 September 2019 | 9:38 am

We’re a National Cybersecurity Awareness Month 2019 Champion! #BeCyberSmart and follow us this October as we share helpful tips for online safety and privacy.

October is National Cybersecurity Awareness Month

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IT Service Desk Expanded Walk-Up Hours

By drinkuthkh
Posted on 18 September 2019 | 11:54 am

The Division of Information Technology would like to announce expanded walk-up hours for the new IT Service Desk.

Our walk-up hours and locations (map) include:

  • Bell Building: Monday – Thursday 7:30 a.m. to 5:00 p.m.; Friday 7:30 a.m. to 4:00 p.m.
  • Addlestone Library: Monday – Thursday 7:30 a.m. to 9:00 p.m.; Friday 7:30 a.m. to 4:00 p.m.
  • Education Center: Monday – Thursday 7:30 a.m. to 5:00 p.m.; Friday 7:30 a.m. to 4:00 p.m.

As always, contact IT with questions or concerns by email itservicedesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375. For further updates and news, follow IT on FacebookTwitter, and Instagram.

 

This article in The College Today outlines the different ways to contact the new IT Service Desk, including our three walk-up locations, if you need technology assistance. Read it here https://today.cofc.edu/2019/08/29/it-service-desk-replaces-helpdesk-self-service-portal/

IT Service Desk

 

Help Desk vs. Service Desk: What’s the Difference

By drinkuthkh
Posted on 12 August 2019 | 1:52 pm

Have you heard? So that our name better aligns with what we do, the old IT Help Desk is now the IT Service Desk! Check out this graphic that explains the difference between the two.

Reach out to the IT Service Desk with questions by chat help.cofc.edu, phone 843.953.3375, email itservicedesk@cofc.edu or visit any of our walk-up locations (Bell Building, Addlestone Library, and Education Center). Stay connected with Information Technology on social media: Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it.

 

[Students] Need help navigating OAKS? The “Introduction to OAKS for Students” course will show you how to access content, upload assignments, post discussions, and more. Visit the Student Instructional Technology Services blog http://blogs.cofc.edu/sits/ for more information on how to self-register for this non-credit course.

 

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