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Help Desk vs. Service Desk: What’s the Difference

By drinkuthkh
Posted on 12 August 2019 | 1:52 pm

Have you heard? So that our name better aligns with what we do, the old IT Help Desk is now the IT Service Desk! Check out this graphic that explains the difference between the two.

Reach out to the IT Service Desk with questions by chat help.cofc.edu, phone 843.953.3375, email itservicedesk@cofc.edu or visit any of our walk-up locations (Bell Building, Addlestone Library, and Education Center). Stay connected with Information Technology on social media: Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it.

 

[Students] Need help navigating OAKS? The “Introduction to OAKS for Students” course will show you how to access content, upload assignments, post discussions, and more. Visit the Student Instructional Technology Services blog http://blogs.cofc.edu/sits/ for more information on how to self-register for this non-credit course.

 

Special Discounts on Personal Computers

By drinkuthkh
Posted on 6 August 2019 | 10:45 am

[Discounts] Did you know that special discounts on personal computers 🖥 are available to College of Charleston students, faculty, and staff through Apple and Dell? This College Today article provides additional details and links for shopping 🔗 https://today.cofc.edu/…/…/cofc-personal-computer-discounts/

The Division of Information Technology would like to introduce the new IT Service Desk. Beginning August 2019, all services previously offered by the IT Helpdesk, Student Computing Support, and Telephone Services will now be provided by one unified team. With the IT Service Desk, students, faculty, and staff will be able to access services by chat, email, phone or at any of our three walk-up locations (Bell Building, Addlestone Library, and Education Center).

IT Service Desk

 

Student Instructional Technology Services Blog

By drinkuthkh
Posted on 12 July 2019 | 10:37 am

[Students] Have you visited the new Student Instructional Technology Services blog? This resource, formerly known as the Student Computing Support (SCS) blog, has been refreshed with the latest information for students on various technology topics. Posts include updates on technology changes, computer recommendations, free software available, printing instructions, and technology tutorials.

Students can even visit blogs.cofc.edu/sits/ to schedule an appointment with Student Instructional Technology Services for one-on-one assistance with technology tools used in the classroom.

 

Upcoming OAKS Login Changes

By drinkuthkh
Posted on 27 June 2019 | 12:17 pm

In collaboration with our OAKS vendor, Desire2Learn(D2L), the authentication method for logging into OAKS will be updated the afternoon of July 5, 2019.  OAKS authentication will now be managed by our Microsoft Azure/Office365 environment. This change is being made in a continuing effort to bring authentication continuity across College systems and to improve our security profile.

 

NEW Teams Trainings Available

By drinkuthkh
Posted on 20 June 2019 | 2:08 pm

[Training] New classes added due to popular demand! Learn both the basic and advanced functions of Microsoft Teams in our upcoming trainings.

Intro to Teams June 24 1-2 p.m. Bell 519
Advanced Teams June 24 2:30-3:30 p.m. Bell 519
Webinar Wednesday: Advanced Teams June 26 9-10 a.m. RSVP to hamtl@cofc.edu for link.

Access & Instruction Desk

By drinkuthkh
Posted on 14 May 2019 | 12:36 pm

[NEW] Library and IT services have combined desks to form the new Access & Instruction Desk. At the desk, located at the Addlestone Library entrance, you can check out books and technology, get printing and scanning instruction, receive help connecting your devices to the wireless network, and more.

 

Spring 2019 IT Newsletter

By drinkuthkh
Posted on 9 May 2019 | 8:42 am

Included in the Spring 2019 IT Newsletter: LiveSafe Notification and Tip Reporting Solution to Replace CougarAlert, Register for TLTCon Held May 16-17, The Final Countdown: Upgrade to Windows 10 Before June Deadline, New Program Offers Reduced Pricing on Personal Computers, and more. Read POINTS OF INNOVATION here mailchi.mp/df5215bc12ae/information-technology-newsletter-fall-382165.

 

The IT Support Services Education Center atrium walk up location will be closed beginning Thursday, May 2 at 4 p.m. until Monday, August 19 at 9 a.m. If you desire walk up assistance or need to checkout/return loaner equipment, you may visit either of our other walk up locations in Bell Building 525 or the Addlestone Library Access & Instruction Desk.

Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

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