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Cybersecurity Awareness Month Event – October 29

By drinkuthkh
Posted on 10 October 2019 | 3:20 pm — 

Join us on Tuesday, October 29 from 1 – 2 p.m. in the Stern Student Center Ballroom for a National Cybersecurity Awareness Month event. Come listen as College of Charleston Information Technology panel members discuss tips and tricks for keeping yourself safe online. Everyone is welcome – bring a friend!

There will be treats, door prizes, giveaways, a photo booth, and more.

 

October is National Cybersecurity Awareness Month

By drinkuthkh
Posted on 26 September 2019 | 9:38 am

We’re a National Cybersecurity Awareness Month 2019 Champion! #BeCyberSmart and follow us this October as we share helpful tips for online safety and privacy.

October is National Cybersecurity Awareness Month

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IT Service Desk Expanded Walk-Up Hours

By drinkuthkh
Posted on 18 September 2019 | 11:54 am

The Division of Information Technology would like to announce expanded walk-up hours for the new IT Service Desk.

Our walk-up hours and locations (map) include:

  • Bell Building: Monday – Thursday 7:30 a.m. to 5:00 p.m.; Friday 7:30 a.m. to 4:00 p.m.
  • Addlestone Library: Monday – Thursday 7:30 a.m. to 9:00 p.m.; Friday 7:30 a.m. to 4:00 p.m.
  • Education Center: Monday – Thursday 7:30 a.m. to 5:00 p.m.; Friday 7:30 a.m. to 4:00 p.m.

As always, contact IT with questions or concerns by email itservicedesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375. For further updates and news, follow IT on FacebookTwitter, and Instagram.

 

This article in The College Today outlines the different ways to contact the new IT Service Desk, including our three walk-up locations, if you need technology assistance. Read it here https://today.cofc.edu/2019/08/29/it-service-desk-replaces-helpdesk-self-service-portal/

IT Service Desk

 

Help Desk vs. Service Desk: What’s the Difference

By drinkuthkh
Posted on 12 August 2019 | 1:52 pm

Have you heard? So that our name better aligns with what we do, the old IT Help Desk is now the IT Service Desk! Check out this graphic that explains the difference between the two.

Reach out to the IT Service Desk with questions by chat help.cofc.edu, phone 843.953.3375, email itservicedesk@cofc.edu or visit any of our walk-up locations (Bell Building, Addlestone Library, and Education Center). Stay connected with Information Technology on social media: Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it.

 

[Students] Need help navigating OAKS? The “Introduction to OAKS for Students” course will show you how to access content, upload assignments, post discussions, and more. Visit the Student Instructional Technology Services blog http://blogs.cofc.edu/sits/ for more information on how to self-register for this non-credit course.

 

Special Discounts on Personal Computers

By drinkuthkh
Posted on 6 August 2019 | 10:45 am

[Discounts] Did you know that special discounts on personal computers 🖥 are available to College of Charleston students, faculty, and staff through Apple and Dell? This College Today article provides additional details and links for shopping 🔗 https://today.cofc.edu/…/…/cofc-personal-computer-discounts/

The Division of Information Technology would like to introduce the new IT Service Desk. Beginning August 2019, all services previously offered by the IT Helpdesk, Student Computing Support, and Telephone Services will now be provided by one unified team. With the IT Service Desk, students, faculty, and staff will be able to access services by chat, email, phone or at any of our three walk-up locations (Bell Building, Addlestone Library, and Education Center).

IT Service Desk

 

Student Instructional Technology Services Blog

By drinkuthkh
Posted on 12 July 2019 | 10:37 am

[Students] Have you visited the new Student Instructional Technology Services blog? This resource, formerly known as the Student Computing Support (SCS) blog, has been refreshed with the latest information for students on various technology topics. Posts include updates on technology changes, computer recommendations, free software available, printing instructions, and technology tutorials.

Students can even visit blogs.cofc.edu/sits/ to schedule an appointment with Student Instructional Technology Services for one-on-one assistance with technology tools used in the classroom.

 

Upcoming OAKS Login Changes

By drinkuthkh
Posted on 27 June 2019 | 12:17 pm

In collaboration with our OAKS vendor, Desire2Learn(D2L), the authentication method for logging into OAKS will be updated the afternoon of July 5, 2019.  OAKS authentication will now be managed by our Microsoft Azure/Office365 environment. This change is being made in a continuing effort to bring authentication continuity across College systems and to improve our security profile.

 

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