CofC Logo
Ask the Cougar

Archives For IT Support

IT Service Desk Spring Break Hours

By drinkuthkh
Posted on 12 March 2020 | 11:07 am

The College of Charleston IT Service Desk Education Center Atrium and Lightsey Center 2nd floor walk-up locations will be closed Monday, March 16, 2020 through Friday, March 20, 2020. The Addlestone Library walk-up location will be operating on a modified schedule and will close daily at 6:00 pm Monday, March 16, 2020 through Thursday, March 19, 2020. Normal hours will resume on Monday, March 23. The Bell 525 walk-up location and IT Service Desk phone, chat and email will observe normal hours of operation.

IT Service Desk Phone, Chat, and Email Hours

Monday, March 16 to Friday, March 20 – 7:30 AM – 10:00 PM

Walk Up Support Hours

Bell 525

Monday, March 16 to Thursday, March 19 – 7:30 AM – 5:00 PM

Friday, March 20 – 7:30 AM – 4:00 PM

Addlestone Library

Monday, March 16 to Thursday, March 19 – 7:30 AM – 6:00 PM

Friday, March 20 – 7:30 AM – 4:00 PM

Education Center Atrium

Monday, March 16 to Friday, March 20 – Closed

Lightsey Center 2nd Floor

Monday, March 16 to Friday, March 20 – Closed

**Note the hours listed for the Addlestone Library Walk Up service are for the IT Service Desk only. Please visit https://library.cofc.edu/hours for library hours.

If you have any questions, please contact the IT Service Desk by Chat http://help.cofc.edu, Email ITServiceDesk@cofc.edu or Phone (843) 953-3375.

The Division of Information Technology is excited to announce the opening of a new IT Service Desk location on the second floor of the Lightsey Center. Beginning Monday, March 2 the location will be open Monday through Thursday from 11 a.m. to 5 p.m. and Friday from 11 a.m. to 4 p.m.

As with all of our locations across campus, students, faculty, and staff will be able to receive assistance with computer problems, account issues, email access, connecting to wireless, and more. Watch this video to learn more https://youtu.be/n3PpdmPFes0.

The IT Service Desk is also available by chat help.cofc.edu, email itservicedesk@cofc.edu, or phone 843.953.3375.

IT Winter Holiday Hours

By Monica Lavin
Posted on 2 December 2014 | 2:55 pm

IT support holiday hours are as follows:

Holiday Hours

Normal hours resume on Monday, January 5, 2015. If you have any questions, please contact the Helpdesk at helpdesk@cofc.edu or (843) 953-3375.

The hours are listed in plain text below.

Helpdesk Hours

Tuesday, December 23 – 7:30 AM to 5:00 PM
Wednesday, December 24 thru Friday, January 2 – CLOSED
Saturday, January 3 – 2:00 PM to 10:00 PM
Sunday, January 4 – 2:00 PM to 10:00 PM
Monday, January 5 – 7:30 AM to 10:00 PM

Student Computing Hours

Tuesday, December 23 – 8:00 AM to 4:00 PM
Wednesday, December 24 thru Friday, January 2 – CLOSED
Saturday, January 3 – CLOSED
Sunday, January 4 – CLOSED
Monday, January 5 – 8:00 AM to 4:00 PM

IT Support Thanksgiving Hours

By Monica Lavin
Posted on 25 November 2014 | 10:49 am

Happy Thanksgiving from Information Technology! Thanksgiving holiday hours are as follows:

IT HOLIDAY HOURS

Normal hours resume on Monday, December 1, 2014. If you have any questions, please contact the Helpdesk at Helpdesk@cofc.edu or (843) 953-3375.

The hours are listed in plain text below.

Helpdesk Hours

Wednesday, November 26th – 7:30AM to 5:00PM
Thursday, November 27th – Closed
Friday, November 28th – Closed
Saturday, November 29th – 2:00PM to 10:00PM

Student Computing Hours

Wednesday, November 26th – 8:00AM to 2:00PM
Thursday, November 27th – Closed
Friday, November 28th – Closed
Saturday, November 29th – Closed

Wireless Equipment Maintenance

By Monica Lavin
Posted on 30 October 2014 | 10:03 am

SERVICE: Update existing wireless equipment
IMPACT: Certain wireless networks (such as CofC-Guest and CofC-Secure) will be unavailable depending upon locations.
DATE: Tuesday, November 4th, 2014 (College is closed due to Election Day)
TIME: Starting at 9:00 AM until 5:00 PM

OVERVIEW: On Tuesday, November 4th starting at 9:00 AM, Network Engineering will perform an upgrade on equipment that supports the wireless network.

CofC-Guest wireless only will be intermittent in the locations listed below:

  • Downtown campus
  • Grice
  • Patriot’s Point
  • North Campus
  • Harbor Walk

CofC-Guest and CofC-Secure wireless will be intermittent in the locations listed below:

  • Avery Research Center
  • 104 St. Philip St.
  • 14, 45, 55, 59, 65, and 69 Coming Street
  • 114 Wentworth Street

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Alumni Access Information

By Monica Lavin
Posted on 2 May 2014 | 9:31 am

Hello Class of 2014! IT put together some useful information that spells out what alumni access entails for IT systems and applications at the College of Charleston.

Here’s the 411:

  • Alumni will have access to Cmail for the next 10 years, possibly longer. This is tied to the length of the College’s contract with Google, which will be revisited in 2020.
  • All student access to Spring 2014 OAKS classes will end on May 21, 2014. Please plan accordingly.
  • Alumni will continue to have access to parts of MyCharleston such as View/Update Personal Information, View/Request Transcripts, CofC News widget, etc.
  • Graduating seniors and alumni have access to MyCofC, the alumni online community. There are a number of benefits to MyCofC that include:
    • MyCofC Profile
      • Keeping your  profile updated will ensure you get the College of Charleston Magazine, chapter event invites, and updates specific to their area or affinity with the college.
    • Alumni Career Services Videos
      • These exclusive videos are available only to College alumni within MyCofC.
    • Directory
      • Look up fellow alumni.
    • Easy event registration
      • If you’re logged in, your information will be pre-filled for event registrations.

Any trouble logging in to MyCofC, please contact the Office of Alumni Relations at (843) 953-5630 or alumni@cofc.edu.

If you have any questions, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

OAKS and Banner Classlist Update

By Monica Lavin
Posted on 2 May 2014 | 6:00 am

IT has been actively working to correct the synchronization issues between Banner and OAKS cross-listed courses (combining multiple sections of the same course into one OAKS shell). Thorough testing between Information Technology and the Registrar’s Office yielded successful results between Banner and OAKS Version 10.3. OAKS will be upgraded to Version 10.3 on May 9th. For more information about the upgrade, please visit: http://blogs.cofc.edu/it/2014/05/01/oaks-scheduled-maintenance/.

We highly encourage faculty to submit your cross-listing requests before any type of student work is completed in the course. As you know, ALL STUDENT work/grades will be LOST during the cross-listing process. Cross-listing requests can take up to 3 business days to process so please plan accordingly. To request that a course be cross-listed visit http://goo.gl/nFSmQy.

If you have any questions, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Windows XP – End of Life Reminder

By Monica Lavin
Posted on 26 March 2014 | 8:00 am

On April 8, 2014, Microsoft and the College of Charleston will officially end all support and security patch distribution for all versions of Windows XP and any older operating systems such as Windows 2000.  After April 8, 2014, there will no longer be any new security updates or support for any of these products. As a result, running Windows XP will become a significant security and business risk to the College since the computer will be far more prone to malware of all kinds.

Given the significant risks associated with Windows XP, the College must take very strong measures to mitigate those risks.  After April 8, 2014, IT will remove Windows XP computers from the College network to protect the integrity of the network and to maintain reliable network services to the entire College community that depends on it. Once network access has been removed, users will not be able to log into the Windows XP computers. These computers will be unusable and remain so until an IT technician can schedule and perform your upgrade which may take a week or more.

Please upgrade to Windows 7. The College has an enterprise license for Windows 7. You can schedule an IT Support technician to perform the no-cost upgrade for you on-site. To schedule a technician to assist you, please contact the Helpdesk at 953-3375 or Helpdesk@cofc.edu. Please have the computer name ready (Click Start > Right Click My Computer > Click Properties > Click the Computer Name Tab).

IT began the transition to Windows 7 starting in January 2012. Since that time, we have completed 2,474 upgrades to Windows 7.  Today approximately 92% of College Windows XP computers have been upgraded to Windows 7, or have been replaced with Windows 7 computers as part of the Computer Replacement Program.

Getting Started

Upgrade to Windows 7

The College has an enterprise license for Windows 7. You can schedule an IT Support technician to perform the upgrade for you on-site. To schedule a technician to assist you, please contact the Helpdesk at 953-3375 or HelpDesk@cofc.edu. Please have the computer name ready (Click Start > Right Click My Computer > Click Properties > Click the Computer Name Tab).

Please note: Windows 7 will already be installed if you are purchasing a new computer or your computer is slated to be replaced by IT.

Access Tutorials

Microsoft has created video tutorials. You can access these tutorials at http://it.cofc.edu/computing/software/windows-7/. You can also contact Helpdesk@cofc.edu with any questions.

Windows 7 FAQ

Why do I need to upgrade my operating system from Windows XP to Windows 7?

Microsoft and the College of Charleston will be discontinuing support for Windows XP on April 8, 2014, after which time they will not be releasing new security updates or any upgrades. As a result, running Windows XP will become a significant security and business risk to the College since your computer will be far more prone to malware of all kinds.

What steps has IT taken to upgrade the College to Windows 7?

There are several approaches being taken to facilitate the transition to Windows 7.

  • As new Windows computers are procured, they are being imaged and deployed with the Windows 7 operating system.
  • As computers are repaired by IT Support Services, the technicians work with the individual users to upgrade their computers to the new operating system.
  • Users with computers running Windows XP, which were purchased with a Windows 7 license, have already been upgraded by IT Support Services.
  • Computers in classrooms and labs were upgraded to Windows 7 during the summer of 2013.

What versions of Windows 7 does IT support?

IT offers full support for Windows 7 Enterprise, Professional, Ultimate both 32 and 64 bit version, and limited support for Windows 7 Home.

Will my software and other devices connected to my computer work properly?

IT recommends that you check with the manufacturer of your device (printer, scanner, webcam, etc.) to ensure its compatibility with Windows 7. Microsoft provides a good starting point to check compatibility at http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home. If your devices are not compatible, you will be responsible for purchasing compatible equipment and/or software.

See more FAQs at http://it.cofc.edu/computing/software/windows-7/faq.php

Help Us Serve You Better

By Monica Lavin
Posted on 10 March 2014 | 9:49 am

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to:

  • track internal progress to ensure a timely resolution
  • research if problems are occurring with other users and/or applications
  • provide background knowledge to issues

Information Technology strives to provide you service in an efficient and timely manner. Therefore, to ensure that your service request receives the immediate attention you require, please initiate all service requests or questions via the following:

    • E-mail: helpdesk@cofc.edu
    • Telephone: 843-953-3375

Please do not send an e-mail directly to IT employees for service requests. Instead try to “CC” an IT employee on the email to Helpdesk.

Categorization of IT Helpdesk Services

The Helpdesk is your first source for help with any problem related to computer technology. They can assist you with network (server) access, lost passwords, computer problems, and classroom support. If you are having trouble, you can reach Helpdesk 843.953.3375 (953-DESK), or by email helpdesk@cofc.edu.

Press 1 – Assistance in a classroom

Press 2 – Telephone Services

Press 3 – All other technology questions

Classrooms with Ninja-like Tech Support

By Monica Lavin
Posted on 24 February 2014 | 8:00 am

Classrooms with Ninja-like Tech Support

That’s one way to describe it. As part of the Classroom Technology Project, Information Technology implemented a new system that allows IT support staff to proactively monitor and quickly troubleshoot the technology in the upgraded classrooms across campus. This implementation is a result of IT’s efforts to improve operational efficiencies.

The new system is a server that is currently set-up to communicate with  57 classrooms on campus. The goal is to minimize any amount of technology downtime for the faculty and students.

Benefits

  • IT support staff can access the control panel in the classrooms remotely (control volume, restart the system, switch video sources, turn on projector, etc)

  • Automated warning notifications are sent to IT support staff to proactively maintain the system. For example, messages are sent when light bulbs in projectors are about to expire, projector filters need to be replaced, and when systems are offline (not connected to the network).

IT has already effectively used the new system over winter break when the campus lost power. IT support staff remotely reset the technology in the classrooms across campus that were experiencing issues.

IT has plans to add more classrooms to the system and we’ll keep the campus informed on our progress.

Skip to toolbar