Winter Break Hours IT Service Desk Chat, Email and Phone Hours Wednesday, December 22 – 7:30 AM to 5:00 PM Thursday, December 23 – 8:30 AM to 5:00 PM Friday, December 24 to Sunday, Dec 26 – Closed Monday, December 27 to Thursday, December 30 – 8:30 AM to 5:00 PM Friday, December 31 to…Continue Reading Winter IT Service Desk Hours of Operation
Now Live: The Information Technology Help Portal has a New Look
[Now Live] The Information Technology help portal (help.cofc.edu) has a new look! The site lists the ways to reach the IT Service Desk for assistance; has informative sliders that highlight new projects and services available; has a quick links section to key websites and knowledge base articles on common topics; and has featured videos and…Continue Reading Now Live: The Information Technology Help Portal has a New Look
IT Service Desk Spring Break Hours
The College of Charleston IT Service Desk Education Center Atrium and Lightsey Center 2nd floor walk-up locations will be closed Monday, March 16, 2020 through Friday, March 20, 2020. The Addlestone Library walk-up location will be operating on a modified schedule and will close daily at 6:00 pm Monday, March 16, 2020 through Thursday, March…Continue Reading IT Service Desk Spring Break Hours
New IT Service Desk Location – Lightsey Center 2nd Floor
The Division of Information Technology is excited to announce the opening of a new IT Service Desk location on the second floor of the Lightsey Center. Beginning Monday, March 2 the location will be open Monday through Thursday from 11 a.m. to 5 p.m. and Friday from 11 a.m. to 4 p.m. As with all of…Continue Reading New IT Service Desk Location – Lightsey Center 2nd Floor
IT Winter Holiday Hours
IT support holiday hours are as follows: Normal hours resume on Monday, January 5, 2015. If you have any questions, please contact the Helpdesk at helpdesk@cofc.edu or (843) 953-3375. The hours are listed in plain text below. Helpdesk Hours Tuesday, December 23 – 7:30 AM to 5:00 PM Wednesday, December 24 thru Friday, January 2 – CLOSED…Continue Reading IT Winter Holiday Hours
IT Support Thanksgiving Hours
Happy Thanksgiving from Information Technology! Thanksgiving holiday hours are as follows: Normal hours resume on Monday, December 1, 2014. If you have any questions, please contact the Helpdesk at Helpdesk@cofc.edu or (843) 953-3375. The hours are listed in plain text below. Helpdesk Hours Wednesday, November 26th – 7:30AM to 5:00PM Thursday, November 27th – Closed…Continue Reading IT Support Thanksgiving Hours
Wireless Equipment Maintenance
SERVICE: Update existing wireless equipment IMPACT: Certain wireless networks (such as CofC-Guest and CofC-Secure) will be unavailable depending upon locations. DATE: Tuesday, November 4th, 2014 (College is closed due to Election Day) TIME: Starting at 9:00 AM until 5:00 PM OVERVIEW: On Tuesday, November 4th starting at 9:00 AM, Network Engineering will perform an upgrade on equipment that supports…Continue Reading Wireless Equipment Maintenance
Alumni Access Information
Hello Class of 2014! IT put together some useful information that spells out what alumni access entails for IT systems and applications at the College of Charleston. Here’s the 411: Alumni will have access to Cmail for the next 10 years, possibly longer. This is tied to the length of the College’s contract with Google,…Continue Reading Alumni Access Information
OAKS and Banner Classlist Update
IT has been actively working to correct the synchronization issues between Banner and OAKS cross-listed courses (combining multiple sections of the same course into one OAKS shell). Thorough testing between Information Technology and the Registrar’s Office yielded successful results between Banner and OAKS Version 10.3. OAKS will be upgraded to Version 10.3 on May 9th….Continue Reading OAKS and Banner Classlist Update
Windows XP – End of Life Reminder
On April 8, 2014, Microsoft and the College of Charleston will officially end all support and security patch distribution for all versions of Windows XP and any older operating systems such as Windows 2000. After April 8, 2014, there will no longer be any new security updates or support for any of these products. As…Continue Reading Windows XP – End of Life Reminder