Category: IT Service Desk

Self-Service Password Reset Now Available

Earlier this month, the Division of Information Technology announced the roll out of a new feature called Self-Service Password Reset. This functionality is now available and will enable you to reset, unlock, and change your College of Charleston password on your own. To use this service, you must first register your account using a phone number and…Continue Reading Self-Service Password Reset Now Available

Thanksgiving Break

The IT Helpdesk will be operating in a limited capacity Friday, November 23 – Saturday, November 24. The IT Helpdesk will be monitoring chat at help.cofc.edu and email helpdesk@cofc.edu. The IT Helpdesk will not be available via telephone on these days. As always, an on call technician will be available for faculty and staff emergencies…Continue Reading Thanksgiving Break

Self-Service Password Reset Coming Soon

Have you ever come back from a vacation or started a new semester and forgot your College of Charleston password? Do you wish you could just change it yourself without calling the Helpdesk? In the coming weeks, the Division of Information Technology will be releasing a new feature, called Self-Service Password Reset, that will enable…Continue Reading Self-Service Password Reset Coming Soon

Helpdesk Hours – November 6

The IT Helpdesk will be operating in a limited capacity on Tuesday, November 6. The IT Helpdesk will be monitoring chat at http://help.cofc.edu and email at helpdesk@cofc.edu, but will not be available via telephone during this time. As always, an on call technician will be available for faculty and staff emergencies outside of the hours listed. Hours…Continue Reading Helpdesk Hours – November 6

REMINDER: Antivirus Protection Installations Tonight

[Faculty/Staff] If you have not been able to leave your office computer connected to the network and logged off one night this week, please do so when leaving campus for the evening today. Tonight, Friday, September 28 beginning at 10 p.m. our Operating Systems Team will continue the migration of office computers from Kaspersky to our new…Continue Reading REMINDER: Antivirus Protection Installations Tonight

New Campus Antivirus Solution: Installation Reminders

[Faculty and Staff] As of this morning, only 450 office computers have been successfully migrated from Kaspersky to our new enterprise solution for antivirus protection, SentinelOne. Our Operating Systems Team will continue to push SentinelOne to remaining computers over the next few nights, but will only do so to computers that are connected to the…Continue Reading New Campus Antivirus Solution: Installation Reminders

Information Technology Loaner Equipment Program

Did you know that the Division of Information Technology has a loaner program to facilitate the short-term use of technology equipment to faculty and staff? You could use this service to check out a projector to bring to a conference; borrow a laptop to work on while your computer is being repaired by the Helpdesk;…Continue Reading Information Technology Loaner Equipment Program

IT Support Thanksgiving Hours

Happy Thanksgiving from Information Technology! Thanksgiving holiday hours are as follows: Normal hours resume on Monday, December 1, 2014. If you have any questions, please contact the Helpdesk at Helpdesk@cofc.edu or (843) 953-3375. The hours are listed in plain text below. Helpdesk Hours Wednesday, November 26th – 7:30AM to 5:00PM Thursday, November 27th – Closed…Continue Reading IT Support Thanksgiving Hours

Help Us Serve You Better

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to: track internal progress to ensure a timely resolution research if problems are occurring with other…Continue Reading Help Us Serve You Better

IT Support – Designated Storm Day

Due to the designated storm day of Saturday, February 1, 2014, Helpdesk and Classroom Support will be working normal business hours to help ensure that your IT needs are covered. Hours of operation on February 1, 2014 will be 7:30am – 10:00pm. If you need IT assistance, please contact the IT Helpdesk at 843-953-3375 or…Continue Reading IT Support – Designated Storm Day