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[Now Live] The Information Technology help portal ( has a new look! The site lists the ways to reach the IT Service Desk for assistance; has informative sliders that highlight new projects and services available; has a quick links section to key websites and knowledge base articles on common topics; and has featured videos and social media links with the latest news and training materials from IT.

The Information Technology help portal ( is getting a new look! Watch this Tech Minute video for a sneak peek of what the site will look like when it launches tomorrow.

LinkedIn Learning Now Available to Faculty and Staff

By drinkuthkh
Posted on 22 April 2020 | 11:21 am

LinkedIn Learning Now Available to Faculty and Staff

LinkedIn Learning, an online educational platform, is now available to all College of Charleston faculty and staff. LinkedIn Learning can help you discover and develop technology, business, and creative skills through expert-led course videos on hundreds of topics – all on your own schedule.

Accessing LinkedIn Learning

Faculty and staff can access LinkedIn Learning by logging into Absorb ( with their College credentials. Navigate to the My Courses tile from the Dashboard to see courses you may have been enrolled in, or to the Catalog tile to see recommended courses (see detailed instructions). To browse the extensive list of courses available in LinkedIn Learning, faculty and staff must log in through Office 365 ( with their College credentials and navigate to the More Apps section (see detailed instructions).

Why Use LinkedIn Learning

Besides relevant trainings your supervisor may suggest for your specific position, Human Resources and IT have created a curriculum of topics that will help raise technical, communication, and leadership competencies across campus. Good news, not only will you be adding to your skill set, but in addition you can choose to add completed courses and related skills to your professional LinkedIn profile. Coming this summer, LinkedIn Learning will also be available through an integration with OAKS, allowing faculty to recommend supplementary tutorials and modules to students in their courses.

If you have specific questions about available LinkedIn Learning courses within Cougar ED, email Contact the IT Service Desk with other questions by phone 843.953.3375, email, or chat

IT Service Desk Limited Walk-Up Schedule

By drinkuthkh
Posted on 27 March 2020 | 1:01 pm

Beginning Monday, March 30, 2020, the IT Service Desk Bell 525 walk-up location will be operating on a limited schedule of 10:00 a.m. to 2:00 p.m. Monday through Friday.

Support via telephone, email and chat will remain on a regular schedule of 7:30 a.m. to 10:00 p.m. Monday through Friday and 2:00 p.m. to 10:00 p.m. Saturday and Sunday. All other IT Service Desk walk-up locations will be closed.

If you have any questions, please contact the IT Service Desk by chat, email, or phone 843.953.3375.

Student Instructional Technology Services is offering a series of online workshops for students who would like to become more familiar with Accessing and Using VoiceThread. VoiceThread is a web-based content delivery application that allows students to assemble and narrate media-rich presentations that can be shared with professors, classmates, and others. What sets VoiceThread apart from other online content delivery tools is it permits viewers to comment (via text, audio, or video) on the content being shared – perfect for confirming understanding and encouraging discussion.

It’s simple to virtually attend! Interested students should select the link to join the workshop via Zoom at the date/time it is being offered. No RSVP is needed.

Contact Student Instructional Technology Services at with questions.

Accessing and Using VoiceThread Workshops

Friday, March 27 at 12:00 pm | Join Workshop
Friday, March 27 at 2:00 pm | Join Workshop

Sunday, March 29 at 11:00 am | Join Workshop
Sunday, March 29 at 1:00 pm | Join Workshop
Sunday, March 29 at 3:00 pm | Join Workshop

Monday, March 30 at 11:00 am | Join Workshop
Monday, March 30 at 12:00 pm | Join Workshop

Request a Technology Training

By drinkuthkh
Posted on 16 January 2020 | 8:19 am

[Faculty and Staff] Do employees in your department need help learning a specific technology application like Microsoft Teams, Forms, Planner, or OneDrive? Information Technology training staff can come to you! You can request a technology training for your entire office or department on our training page. Visit and click ‘Request a Training’.

Teams Training Resources Available

By drinkuthkh
Posted on 2 July 2019 | 3:26 pm

Did you miss our Teams trainings last month? No worries, learning resources are still available to you! Visit our training site ( for a Microsoft Teams Quick Start Guide that will help you learn the basics. You can also contact our training coordinator ( to schedule a Teams training for your office or department, check out our training outline to see what information is covered.

Teams Training


NEW Teams Trainings Available

By drinkuthkh
Posted on 20 June 2019 | 2:08 pm

[Training] New classes added due to popular demand! Learn both the basic and advanced functions of Microsoft Teams in our upcoming trainings.

Intro to Teams June 24 1-2 p.m. Bell 519
Advanced Teams June 24 2:30-3:30 p.m. Bell 519
Webinar Wednesday: Advanced Teams June 26 9-10 a.m. RSVP to for link.

Microsoft Teams Trainings Offered

By drinkuthkh
Posted on 4 June 2019 | 10:23 am

Learn the basics of Microsoft Teams, an Office 365 application, and find out how it can help improve collaboration and communication within your office or department at the College of Charleston.

Introduction to Teams June 11, 10:30-11:30 a.m., Bell 519 (space is limited)

Webinar Wednesday June 12, 9:00-10:00 a.m., RSVP for link

Introduction to Teams June 13, 10:30-11:30 a.m., Stern 205

Tech Talk Tuesday June 18, Watch at

Webinar Wednesday June 26, 9:00-10:00 a.m., RSVP for link

Contact to sign up for any of these learning opportunities.


Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 22 March 2019 | 5:20 pm

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the Academic Assessment and Strategic Planning, Avery Center, Building and Equipment Maintenance, Center for Civic Engagement, Center for Disability Services, Center for International Education, Center for Partnerships to Improve Education, Central Energy, Central Stores, Counseling Center, Division of Marketing and Communications, Early Childhood Development Center, Faculty Senate, Governmental Relations, Internal Auditor, Legal Affairs, Multicultural Student Center, Office for the Academic Experience, Office of Equal Opportunity Programs, Office of Institutional Diversity, Office of Institutional Events, Office of the Provost, Public Safety, REACH Program, Riley Center for Livable Communities, Undergraduate Academic Services, Upward Bound are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel:

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email, chat, or phone 843.953.3375.


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