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Service: Faculty/Staff People Web Server Upgrade

Date: Monday, November 7, 2016

Time: 9:00 a.m. until 1:00 p.m.

Overview: IT will be performing an upgrade of the Faculty/Staff People Web Server that hosts faculty and staff individual web sites. These individual web sites will not be accessible during the upgrade process. The benefits of the upgrade include better administration and improved security.

Routine Application Maintenance

By Hannah Swanson
Posted on 8 June 2016 | 1:58 pm
SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.


DATE: Sunday, 
June 12th.

TIME: 
12:00AM until 12:00PM
OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 12:00 AM and 12:00 PM on June 12th, 2016. 
  • R25
  • CougarCard
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Visix
  • LPT1
  • Sharepoint
Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at 
http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

 SERVICE: Network and Internet Connectivity Maintenance 

IMPACT: Wired and Wireless Internet connectivity will be intermittent during this maintenance window.

DATE: Monday, May 30, 2016

TIME: 6:00 PM – 6:30 PM

 

OVERVIEW: On Monday, May 30th, 2016, at 6:00 PM through 6:30 PM, Network Engineering will upgrade equipment that connects the campus network to the Internet. Wired and Wireless Internet connectivity will be intermittent during this maintenance window. Internal network connectivity will not be affected.

 

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Microsoft Office 365 Implementation

By Hannah Swanson
Posted on 24 May 2016 | 6:39 pm
Subject:  Microsoft Office 365 Implementation
 
The College of Charleston is excited to officially begin implementation of Microsoft Office 365 (O365). O365 provides a comprehensive set of software tools and services which will enable you to access email and files, share documents, and collaborate with colleagues from wherever you are. Whether you work on a PC, Mac, tablet or phone, you will have a consistent experience across all of your devices.
 
This strategic initiative provides more flexibility to meet the College’s needs, especially those identified through the IT Strategic Advisory Committee (ITSAC) for 2016-2018. Multiple strategic areas of focus from ITSAC emphasize the need for IT to evaluate and implement emerging technologies that are relevant to College stakeholders, as well as solutions that support business continuity. O365 covers each of these by moving to cloud based services, meaning hosting will be provided by Microsoft servers and not College servers. O365 also provides increased storage capacity and easy access to the latest software releases. O365 accounts allow each user 50 GB of email storage, as opposed to the current 6 GB limit; and 1 TB of OneDrive storage.
 
Information Technology (IT) will be rolling out the O365 functionality in a phased approach. You already have access to services like Yammer and Skype for Business. Between now and June 30, 2016 IT will be upgrading and migrating faculty and staff email to Office 365. Your email account will remain the same. You do not need to take any action at this time.
 
IT is dedicated to rolling out the various features of Office 365 in a measured approach. After June 30, we will begin implementation of additional services including SharePoint Online, a significant upgrade from our current collaboration solution.
 
Follow the project online at it.cofc.edu/pmo/it-projects/office-365.php where we will keep you informed of our progress and provide helpful resources. You can also participate in the conversation at Office 365 group on Yammer.

VPN Software Upgrade

By Hannah Swanson
Posted on 4 May 2016 | 3:36 pm

SERVICE: Internal and External VPN
IMPACT: Internal and External VPN Access will be unavailable throughout the identified maintenance window.
DATE: Tuesday, May 10th, 2016
TIME: 12:00PM to 1:00PM

OVERVIEW: On Tuesday, May 10th from 12:00 PM until 1:00 PM, Network Engineering will upgrade equipment that supports the internal and external VPN. During this time, internal and external VPN access will be unavailable. Once upgraded, clients will be prompted to upgrade their VPN client and/or host checker software upon connecting to the VPN.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Emergency Service Disruption

By Hannah Swanson
Posted on 25 April 2016 | 4:46 pm

The following systems will undergo emergency maintenance tonight between 11pm and midnight for security updates.  Access to these systems will be intermittent while maintenance is being performed.

Degree Works
SGA Elections, Faculty & Staff Balloting Systems
Student Housing and Dining Portal
INB
MyCharleston
Oaks
Self Service Banner
Webforms
Workflow

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

College Hosted Web Services Disruption

By Hannah Swanson
Posted on 20 April 2016 | 3:34 pm

The College of Charleston experienced a brief unscheduled disruption in service for several College hosted websites and applications.  Information Technology is aware of and is actively investigating the situation.  All service has been restored.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

 

Emergency Server Maintenance

By Hannah Swanson
Posted on 12 April 2016 | 4:08 pm

SERVICE: Emergency Server Maintenance

IMPACT: File servers and application servers may experience brief outages during the maintenance window. Please save your work frequently.

DATE: Tuesday, April 12th, 2016

TIME: 10:00 PM – 11:00 PM

OVERVIEW: On Tuesday, April 12th, 2016, at 10:00 PM through 11:00 PM Server Support will perform emergency maintenance to internal network servers. These servers may experience brief outages during this maintenance window. Please save your work frequently.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Routine Application Maintenance

By Hannah Swanson
Posted on 7 April 2016 | 2:15 pm

SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.

DATE: Sunday, April 10th.

TIME: 7:00AM until 4:00PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 7:00AM and 4:00PM on April 10th , 2016.

  • POSM
  • My Charleston
  • Assetworks (My Cougar Campus)
  • Enrollment Management
  • Axiom
  • Eprocurement
  • StarRez
  • Touchnet
  • DegreeWorks Application Management
  • UC4 – Job Submission
  • Workflow
  • R25
  • CougarCard
  • Echo 360
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Chick-Fil-A
  • SDE
  • Visix
  • LPT1
  • Sharepoint
  • Cascade
  • StarRez
  • BDMS

 

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

Banner Upgrade

By Hannah Swanson
Posted on 30 March 2016 | 4:05 pm

SERVICE: Banner Upgrade

DATE: Saturday, April 2 and Sunday, April 3

TIME: 6:00pm on April 2 until 12:00pm on April 3 for all services listed except Banner INB which will be unavailable from 6:00pm on April 2 until 6:00pm on April 3.

OVERVIEW: IT will be performing a Banner upgrade of the General, Student, and Finance modules that will require an outage of the following services during the upgrade process.

MyCharleston

DegreeWorks

Banner INB

Banner Self-Service

Banner Document Management

Banner Relationship Management

Workflow

Touchnet

Axiom

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

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