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Service: Faculty/Staff People Web Server Upgrade
Date: Monday, November 7, 2016
Time: 9:00 a.m. until 1:00 p.m.
Overview: IT will be performing an upgrade of the Faculty/Staff People Web Server that hosts faculty and staff individual web sites. These individual web sites will not be accessible during the upgrade process. The benefits of the upgrade include better administration and improved security.
IMPACT: IT will be performing routine maintenance on the applications listed below. These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, June 12th.
TIME: 12:00AM until 12:00PM
- R25
- CougarCard
- Parking Services
- OAKS
- NetCommunity
- Raisers Edge
- CMI
- VisionCAD
- VisionRMS
- Ruffalo Cody
- Titanium
- LabStats
- Visix
- LPT1
- Sharepoint
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
SERVICE: Network and Internet Connectivity Maintenance
IMPACT: Wired and Wireless Internet connectivity will be intermittent during this maintenance window.
DATE: Monday, May 30, 2016
TIME: 6:00 PM – 6:30 PM
OVERVIEW: On Monday, May 30th, 2016, at 6:00 PM through 6:30 PM, Network Engineering will upgrade equipment that connects the campus network to the Internet. Wired and Wireless Internet connectivity will be intermittent during this maintenance window. Internal network connectivity will not be affected.
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
SERVICE: Internal and External VPN
IMPACT: Internal and External VPN Access will be unavailable throughout the identified maintenance window.
DATE: Tuesday, May 10th, 2016
TIME: 12:00PM to 1:00PM
OVERVIEW: On Tuesday, May 10th from 12:00 PM until 1:00 PM, Network Engineering will upgrade equipment that supports the internal and external VPN. During this time, internal and external VPN access will be unavailable. Once upgraded, clients will be prompted to upgrade their VPN client and/or host checker software upon connecting to the VPN.
ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/. IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
Thank you for your patience as we continue to upgrade service.
The following systems will undergo emergency maintenance tonight between 11pm and midnight for security updates. Access to these systems will be intermittent while maintenance is being performed.
Degree Works
SGA Elections, Faculty & Staff Balloting Systems
Student Housing and Dining Portal
INB
MyCharleston
Oaks
Self Service Banner
Webforms
Workflow
We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.
The College of Charleston experienced a brief unscheduled disruption in service for several College hosted websites and applications. Information Technology is aware of and is actively investigating the situation. All service has been restored.
We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.
SERVICE: Emergency Server Maintenance
IMPACT: File servers and application servers may experience brief outages during the maintenance window. Please save your work frequently.
DATE: Tuesday, April 12th, 2016
TIME: 10:00 PM – 11:00 PM
OVERVIEW: On Tuesday, April 12th, 2016, at 10:00 PM through 11:00 PM Server Support will perform emergency maintenance to internal network servers. These servers may experience brief outages during this maintenance window. Please save your work frequently.
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
SERVICE: Routine Application Maintenance
IMPACT: IT will be performing routine maintenance on the applications listed below. These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, April 10th.
TIME: 7:00AM until 4:00PM
OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 7:00AM and 4:00PM on April 10th , 2016.
- POSM
- My Charleston
- Assetworks (My Cougar Campus)
- Enrollment Management
- Axiom
- Eprocurement
- StarRez
- Touchnet
- DegreeWorks Application Management
- UC4 – Job Submission
- Workflow
- R25
- CougarCard
- Echo 360
- Parking Services
- OAKS
- NetCommunity
- Raisers Edge
- CMI
- VisionCAD
- VisionRMS
- Ruffalo Cody
- Titanium
- LabStats
- Chick-Fil-A
- SDE
- Visix
- LPT1
- Sharepoint
- Cascade
- StarRez
- BDMS
Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
Thank you for your cooperation.
SERVICE: Banner Upgrade
DATE: Saturday, April 2 and Sunday, April 3
TIME: 6:00pm on April 2 until 12:00pm on April 3 for all services listed except Banner INB which will be unavailable from 6:00pm on April 2 until 6:00pm on April 3.
OVERVIEW: IT will be performing a Banner upgrade of the General, Student, and Finance modules that will require an outage of the following services during the upgrade process.
MyCharleston
DegreeWorks
Banner INB
Banner Self-Service
Banner Document Management
Banner Relationship Management
Workflow
Touchnet
Axiom
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.