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Reminder: Town Hall Meeting October 25

By drinkuthkh
Posted on 25 October 2018 | 8:37 am

REMINDER: Join the Division of Information Technology for a Town Hall Meeting on Thursday, October 25 from 2:30 to 3:30 p.m. in the Beatty Center Wells Fargo Auditorium. We will discuss new projects and upcoming initiatives. The IT Leadership Team will be present to answer questions and respond to feedback. Open to faculty, staff, and students.

Town Hall Meeting

 

 

Did you know that October is National Cybersecurity Awareness Month? We often give advice for staying safe online while at work. However, many best practices can be (and should be) applied at home too. Here are a few tips for protecting your household against cyber threats:

– Make sure your computer has the latest security software, web browser and operating system installed. This is the best defense against viruses and malware. Your cell phone and tablet should be kept up to date as well.

– Smart appliances and connected devices, such as thermostats and security cameras, should also be kept up to date with the latest security software. Without it, these helpful items could pose a risk for hackers accessing your network and information.

– Think before posting about yourself and others on social media networks and websites. Consider what a post reveals, who might see it and how it might affect you and others now and in the future.

Stay tuned all month as we share important information from the National Cyber Security Alliance. Are you #CyberAware? Learn more at https://staysafeonline.org/

 

REMINDER: Antivirus Protection Installations Tonight

By drinkuthkh
Posted on 28 September 2018 | 11:30 am

[Faculty/Staff] If you have not been able to leave your office computer connected to the network and logged off one night this week, please do so when leaving campus for the evening today.

Tonight, Friday, September 28 beginning at 10 p.m. our Operating Systems Team will continue the migration of office computers from Kaspersky to our new enterprise solution for antivirus protection, SentinelOne. The installation of SentinelOne will cause your computer to reboot (please make sure all work is saved).

To ensure that the installations can be made to your office computer, please save all work, log off, and leave it powered on, when leaving campus for the evening. In addition, if your office computer is a laptop, please make sure to leave it physically connected to the network with an Ethernet cable.

If you have questions or concerns, you can reach the Helpdesk by phone at 843-953-3375 or through the portal at http://help.cofc.edu.

 

Service: Faculty/Staff People Web Server Upgrade

Date: Monday, November 7, 2016

Time: 9:00 a.m. until 1:00 p.m.

Overview: IT will be performing an upgrade of the Faculty/Staff People Web Server that hosts faculty and staff individual web sites. These individual web sites will not be accessible during the upgrade process. The benefits of the upgrade include better administration and improved security.

Routine Application Maintenance

By Hannah Swanson
Posted on 8 June 2016 | 1:58 pm
SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.


DATE: Sunday, 
June 12th.

TIME: 
12:00AM until 12:00PM
OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 12:00 AM and 12:00 PM on June 12th, 2016. 
  • R25
  • CougarCard
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Visix
  • LPT1
  • Sharepoint
Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at 
http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

 SERVICE: Network and Internet Connectivity Maintenance 

IMPACT: Wired and Wireless Internet connectivity will be intermittent during this maintenance window.

DATE: Monday, May 30, 2016

TIME: 6:00 PM – 6:30 PM

 

OVERVIEW: On Monday, May 30th, 2016, at 6:00 PM through 6:30 PM, Network Engineering will upgrade equipment that connects the campus network to the Internet. Wired and Wireless Internet connectivity will be intermittent during this maintenance window. Internal network connectivity will not be affected.

 

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Microsoft Office 365 Implementation

By Hannah Swanson
Posted on 24 May 2016 | 6:39 pm
Subject:  Microsoft Office 365 Implementation
 
The College of Charleston is excited to officially begin implementation of Microsoft Office 365 (O365). O365 provides a comprehensive set of software tools and services which will enable you to access email and files, share documents, and collaborate with colleagues from wherever you are. Whether you work on a PC, Mac, tablet or phone, you will have a consistent experience across all of your devices.
 
This strategic initiative provides more flexibility to meet the College’s needs, especially those identified through the IT Strategic Advisory Committee (ITSAC) for 2016-2018. Multiple strategic areas of focus from ITSAC emphasize the need for IT to evaluate and implement emerging technologies that are relevant to College stakeholders, as well as solutions that support business continuity. O365 covers each of these by moving to cloud based services, meaning hosting will be provided by Microsoft servers and not College servers. O365 also provides increased storage capacity and easy access to the latest software releases. O365 accounts allow each user 50 GB of email storage, as opposed to the current 6 GB limit; and 1 TB of OneDrive storage.
 
Information Technology (IT) will be rolling out the O365 functionality in a phased approach. You already have access to services like Yammer and Skype for Business. Between now and June 30, 2016 IT will be upgrading and migrating faculty and staff email to Office 365. Your email account will remain the same. You do not need to take any action at this time.
 
IT is dedicated to rolling out the various features of Office 365 in a measured approach. After June 30, we will begin implementation of additional services including SharePoint Online, a significant upgrade from our current collaboration solution.
 
Follow the project online at it.cofc.edu/pmo/it-projects/office-365.php where we will keep you informed of our progress and provide helpful resources. You can also participate in the conversation at Office 365 group on Yammer.

VPN Software Upgrade

By Hannah Swanson
Posted on 4 May 2016 | 3:36 pm

SERVICE: Internal and External VPN
IMPACT: Internal and External VPN Access will be unavailable throughout the identified maintenance window.
DATE: Tuesday, May 10th, 2016
TIME: 12:00PM to 1:00PM

OVERVIEW: On Tuesday, May 10th from 12:00 PM until 1:00 PM, Network Engineering will upgrade equipment that supports the internal and external VPN. During this time, internal and external VPN access will be unavailable. Once upgraded, clients will be prompted to upgrade their VPN client and/or host checker software upon connecting to the VPN.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Emergency Service Disruption

By Hannah Swanson
Posted on 25 April 2016 | 4:46 pm

The following systems will undergo emergency maintenance tonight between 11pm and midnight for security updates.  Access to these systems will be intermittent while maintenance is being performed.

Degree Works
SGA Elections, Faculty & Staff Balloting Systems
Student Housing and Dining Portal
INB
MyCharleston
Oaks
Self Service Banner
Webforms
Workflow

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

College Hosted Web Services Disruption

By Hannah Swanson
Posted on 20 April 2016 | 3:34 pm

The College of Charleston experienced a brief unscheduled disruption in service for several College hosted websites and applications.  Information Technology is aware of and is actively investigating the situation.  All service has been restored.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

 

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