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In these one-hour Microsoft OneDrive (cloud-based storage), Teams (collaboration), and Yammer (internal social network) online trainings IT will share best practices and fundamentals. Faculty and staff can email hamtl@cofc.edu for links to join.

Microsoft Teams – June 15 from 2:30 p.m. to 3:30 p.m., Online
Microsoft OneDrive – June 18 from 2:30 p.m. to 3:30 p.m., Online
Microsoft OneDrive – June 24 from 10:30 a.m. to 11:30 a.m., Online
Microsoft Teams – June 26 from 10:30 a.m. to 11:30 a.m., Online
Microsoft Yammer – June 29 from 10:30 a.m. to 11:30 a.m., Online

May Faculty and Staff Online Learning Opportunities

By drinkuthkh
Posted on 30 April 2020 | 10:53 am

In these one-hour Microsoft OneDrive (cloud-based storage), Teams (collaboration), and Yammer (internal social network) online trainings IT will share best practices and fundamentals. Faculty and staff can email hamtl@cofc.edu for links to join.

Microsoft Teams – May 14 from 2:30 to 3:30 p.m., Online
Microsoft OneDrive – May 19 from 10:00 to 11:00 a.m., Online
Microsoft Yammer – May 20 from 10:30 to 11:30 a.m., Online
Microsoft OneDrive – May 21 from 2:30 to 3:30 p.m., Online
Microsoft Teams – May 22 from 10:00 to 11:00 a.m., Online
Microsoft Yammer – May 26 from 2:30 to 3:30 p.m., Online

Adobe Acrobat Pro and Adobe Creative Suite are now available, at no cost, to College of Charleston students, faculty, and staff for temporary use on personal computers through May 31, 2020 to assist with learning, teaching, and working remotely. The Adobe Acrobat Pro version allows you to create, edit, sign, and convert most PDF files to Word documents. The Adobe Creative Suite includes visual and design applications like Photoshop, InDesign, Dreamweaver, Premiere, and AfterEffects. If you would like to request access to Adobe Acrobat Pro or Adobe Creative Suite for your personal computer, please complete a ticket using the following link: https://cofc.teamdynamix.com/TDClient/1802/Portal/Requests/ServiceDet?ID=42751.

If you are using an institutionally-owed computer, you already have access to Adobe Acrobat Pro. To locate the software on a macOS, navigate to the Applications folder, then the Adobe Acrobat 2017 folder. On a PC, click Start and scroll to the Adobe Acrobat 2017 icon. Most institutionally-owed computers do not have the Adobe Creative Suite.

Please note, there will be a cost to continue using products after the temporary access to Adobe software for personal computers ends on May 31, 2020.

Contact the IT Service desk with questions by email itservicedesk@cofc.edu, chat at help.cofc.edu, or phone at 843.953.3375.

In our continued efforts to strengthen account security, the Division of Information Technology has implemented two important changes to passwords. These changes apply to, but are not limited to, MyCharleston, Microsoft O365, and Google accounts.

  • Password expiration has been extended. You will now only be prompted to change your password every 450 days.
  • The maximum password length is now 99 characters, giving you the opportunity to use a long passphrase (a series of random words or a sentence).

Read more about password expiration or creating a passphrase at sans.org. Contact the IT Service Desk with questions or concerns by email itservicedesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

Account Security

Update Your Privacy Settings

By drinkuthkh
Posted on 27 January 2020 | 2:53 pm

Tomorrow is Data Privacy Day! A good time to review, and change if needed, your privacy/security settings. Don’t know where to find them? Here’s a helpful list with direct links to find these settings on popular devices and online services (like Uber, Lyft, Amazon, eBay, Facebook, Twitter, LinkedIn, Instagram, YouTube, Apple Music, FitBit, and more). #staysafeonline

Data Privacy Day

MyAnalytics Learning Opportunities

By drinkuthkh
Posted on 16 January 2020 | 8:33 am

[Training Opportunities] Microsoft MyAnalytics uses data-driven insights to help you create better work habits. The app lets you explore your work patterns and suggests ways to work smarter, like setting aside focus time on your calendar. With help from the MyAnalytics dashboard and weekly email digest, the app gives you the power back to control your time while at work. Think of it as a “fitbit” for work. Join one of our online training sessions this month (January 22 from 1:00 to 1:45 p.m. and January 28 from 10:00 to 10:45 a.m.) to learn more about the productivity application. RSVP to hamtl@cofc.edu for training link.

Request a Technology Training

By drinkuthkh
Posted on 16 January 2020 | 8:19 am

[Faculty and Staff] Do employees in your department need help learning a specific technology application like Microsoft Teams, Forms, Planner, or OneDrive? Information Technology training staff can come to you! You can request a technology training for your entire office or department on our training page. Visit training.cofc.edu and click ‘Request a Training’.

IT Service Desk Winter Break Hours

By drinkuthkh
Posted on 10 December 2019 | 8:54 am

The College of Charleston IT Service Desk will be closed December 24, December 25, December 31, and January 1. The IT Service Desk will be operating in a limited capacity December 21 – 23 and December 26 – 30, and will only be monitoring chat at http://help.cofc.edu and email ITServicedesk@cofc.edu. The IT Service Desk will not be available via telephone on these days. Normal hours will resume on Thursday, January 2, 2020.

 

IT Service Desk Thanksgiving Holiday Hours

By drinkuthkh
Posted on 27 November 2019 | 11:24 am

[REMINDER] The College of Charleston IT Service Desk will be closed on Thursday, November 28. On Friday, November 29 and Saturday, November 30 the IT Service Desk will be operating in a limited capacity and will only be monitoring chat help.cofc.edu and email itservicedesk@cofc.edu. The IT Service Desk will not be available via phone on these days. Normal hours will resume Sunday, December 1.

2019 Annual Report

By drinkuthkh
Posted on 8 November 2019 | 11:55 am

The Division of Information Technology has published its 2019 Annual Report. The report is a brief snapshot of some of the services Information Technology at the College of Charleston provides, along with highlights of key initiatives where we’ve partnered with different areas across campus. To view the report, please visit it.cofc.edu/annual-report.

 

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