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Classroom Computer Maintenance

By Hannah Swanson
Posted on 16 November 2017 | 9:45 am

SERVICE: Microsoft Software Updates

IMPACT: Classrooms and Teaching Computer Labs (Addlestone Library Lab Included)

DATE:  November 23rd and November 24th

TIME: 12:00 am to 11:00 pm

 

OVERVIEW:

The College of Charleston IT Deployment Team will performing updates and maintenance to all Classroom Computers and Classroom Lab Computers beginning 12:00 am November 23rd and ending 11:00 pm November 24th. The College will be closed for the Thanksgiving holiday and the computers will be unavailable for use during the maintenance window. After maintenance had been completed, the classroom computers will be fully patched with Microsoft updates and ready for use when classes resume.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

 

Wireless Maintenance

By Hannah Swanson
Posted on 9 November 2017 | 3:18 pm

The College of Charleston wireless network is undergoing maintenance tonight, 11/9/2017. Wireless service may be intermittent between 10PM – 4:00AM.

 

We apologize for any inconvenience. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

IT Scheduled Maintenance – Wireless

By Hannah Swanson
Posted on 1 November 2017 | 5:44 pm

The College of Charleston wireless network is undergoing maintenance tonight, 11/1/2017.

Wireless service may be intermittent between 10PM-4:00AM.

 

After this maintenance, the College of Charleston will be fully patched against the wireless security vulnerability discussed in our prior email notification.

We apologize for any inconvenience. If you should have questions, please contact the IT Helpdesk at 953-3375 orhelpdesk@cofc.edu.

SERVICE: Cognos

By Hannah Swanson
Posted on 18 August 2017 | 2:48 pm

 

IMPACT: Cognos will be unavailable during the maintenance window.

DATE: Friday, August 18, 2017

TIME: 7:00 PM – 9:00 PM

 

Overview: On Friday August 18, 2017 from 7:00 PM to 9:00 PM, IT will perform maintenance to Cognos to fix an issue with the scheduler. The Cognos reporting tool will be unavailable during this maintenance window.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

MyCharleston Maintenance

By Hannah Swanson
Posted on 21 July 2017 | 4:07 pm

SERVICE: MyCharleston

IMPACT: MyCharleston will be unavailable during the maintenance window.

DATE: Friday, July 21, 2017

TIME: 9:30 PM – 10:00 PM

 

Overview: On Friday July 21, 2017 from 9:30 PM to 10:00 PM, IT will perform maintenance to MyCharleston. MyCharleston will be unavailable during this maintenance window.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

Date: Tuesday, June 13

Time: 12:00pm until 5:00pm

Overview: IT will be performing an infrastructure upgrade that will require an outage of Degree Works during the upgrade process.

 

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

SERVICE: Emergency server patching

By Hannah Swanson
Posted on 15 May 2017 | 2:50 pm

SERVICE: Emergency server patching

IMPACT: IT will be performing emergency patching on Windows servers to minimize our exposure to the WannaCry ransomware exploit.

DATE: Monday, May 15th, 2017.

TIME: 1:00 PM to 5:00 PM

 

OVERVIEW: IT will be performing emergency maintenance on College systems during the maintenance window. The applications listed below will experience brief (5-10 minute) outages as the patches are applied. Additional applications will be impacted but should return to service quickly.

 

Axiom

BDMS

Evision

TargetX

IRSAS

Ruffalo Cody

Public safety

Cougar Card

Sharepoint

 

Please note: If you plan to use these applications on Monday, please save your work frequently to minimize any inconvenience. Application interruptions will be brief, so if you experience a problem with access, please wait 5-10 minutes and try again.
ADDITIONAL INFORMATION: If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

SERVICE: OAKS to the Cloud Migration

By Hannah Swanson
Posted on 14 April 2017 | 8:36 am

IMPACT: OAKS, Learning Management System

DATE: Thursday, May 11 – Friday May 12

TIME: May 11, 8:00am – May 12, 8:00am

The College is working with our OAKS vendor, Desire2Learn, to reschedule the previously postponed migration of OAKS, the College’s learning management system, from an on-premises environment to the cloud.

The new migration date has been scheduled for Thursday, May 11, to begin at 8:00am, and will conclude by Friday, May 12 at 8:00am.  The entire OAKS system will be down and unavailable during this migration.  We will send reminders between now and the scheduled migration, in addition to sending a confirmation message when the system is set to go down, and will follow up with another when we are back up and under regular operations.

While we understand that there is not an optimal time to have an OAKS outage, this window of opportunity is between when Spring semester grades are due and when Maymester begins, and it was selected to provide some post-migration time for you to prepare OAKS sections for your Maymester courses.

OAKS users should experience no impact before or after the migration window.  Once the migration is complete, users will access the system and their courses in the exact same manner as prior to the migration.

If you have any questions or concerns please contact Helpdesk at helpdesk@cofc.edu or (843) 953-3375

SERVICE: OAKS, Learning Management System

By Hannah Swanson
Posted on 11 April 2017 | 4:11 pm

SERVICE: OAKS, Learning Management System

IMPACT: Access to OAKS course content

DATE: Wednesday, April 12, 2017

TIME:  6:00am-6:05am

OVERVIEW: Information Technology will need to preform emergency maintenance on a fileshare server tomorrow morning, Wednesday, April 12 beginning at 6:00am, that will result in OAKS course content being unavailable for just a few minutes.  All service should be restored by 6:05am.  We apologize for any inconvenience.

We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

VPN Maintenance

By Hannah Swanson
Posted on 6 April 2017 | 3:40 pm

SERVICE: Internal and External VPN

IMPACT: Internal and External VPN access will be unavailable throughout the identified maintenance window.

DATE: Tuesday, April 11, 2017

TIME: 12:00PM to 1:00PM

 

OVERVIEW: On Tuesday, April 11, 2017 from 12:00 PM until 1:00 PM, Network Engineering will conduct maintenance on equipment that supports the internal and external VPN. During this time, internal and external VPN access will be unavailable.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

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