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MyCharleston Maintenance – 3/8/17

By Hannah Swanson
Posted on 8 March 2017 | 3:03 pm

 

SERVICE: MyCharleston

IMPACT: MyCharleston will be unavailable during the maintenance window.

DATE: Wednesday, March 8, 2017

TIME: 10:00 PM – 12:00 AM

 

Overview: On Wednesday March 8, 2017 from 10:00 PM to 12:00 AM, IT will perform emergency maintenance to MyCharleston to fix an issue with Google Chrome. MyCharleston will be unavailable during this maintenance window.

Recent updates to Google’s Chrome browser (versions 55 & 56) are causing issues with MyCharleston not loading properly.

SERVICE: Telephone Equipment Maintenance

By Hannah Swanson
Posted on 30 January 2017 | 3:45 pm

IMPACT: Silcox Center, TD Arena, and 133 Calhoun Street (Physical Plant) will experience a brief interruption in telephone service.

DATE: Tuesday, January 31st

TIME: 12:00 PM

 

OVERVIEW: There will be a brief interruption in telephone service on Tuesday, January 31st, at 12:00 PM, lasting approximately 20 minutes to repair telephone equipment. This outage will affect telephone service in the following buildings:

 

Silcox Center

TD Arena

133 Calhoun St (Physical Plant)

 

Service: Faculty/Staff People Web Server Upgrade

Date: Monday, November 7, 2016

Time: 9:00 a.m. until 1:00 p.m.

Overview: IT will be performing an upgrade of the Faculty/Staff People Web Server that hosts faculty and staff individual web sites. These individual web sites will not be accessible during the upgrade process. The benefits of the upgrade include better administration and improved security.

The news continues…

By digennarotj
Posted on 8 July 2016 | 3:58 pm

 

Click on the link below to find out even more about IT’s latest project!

IT Announcement 2

Exciting news from IT!

By digennarotj
Posted on 30 June 2016 | 4:11 pm

 

Click on the link below for IT’s latest!

IT Announcement

Routine Application Maintenance

By digennarotj
Posted on 8 June 2016 | 1:58 pm
SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.


DATE: Sunday, 
June 12th.

TIME: 
12:00AM until 12:00PM
OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 12:00 AM and 12:00 PM on June 12th, 2016. 
  • R25
  • CougarCard
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Visix
  • LPT1
  • Sharepoint
Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at 
http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Hurricane Preparedness

By digennarotj
Posted on 8 June 2016 | 1:19 pm
Campus Community,
With hurricane season now upon us, we encourage you to review the IT hurricane preparedness guides for faculty, staff and students available at http://it.cofc.edu/emergency-preparedness.
These guides were created to help you prepare accordingly in the event of a hurricane.  Please carefully read the recommendations provided and take the necessary steps to help ensure that you are prepared to continue operations during and after a disaster.  You can access the respective guides below:
 
Highlights include:
·         Updating your CougarAlert contact information
·         Protecting your computer equipment
·         Saving your College-related data to the U:drive (faculty and staff) and/or an encrypted USB flash drive
·         Familiarizing yourself with applications that may be down during and immediately after a hurricane
 
These guides outline the steps that will help you protect the data on your computer during a hurricane.  It’s important for individuals to be familiar with their department’s business continuity plans if campus applications and/or systems are down. 

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. We also encourage you to review the 2016SCHurricaneGuide provided by Randy Beaver as well as readiness guidelines for personal safety athttp://www.ready.gov/hurricanes.

Network and Internet Connectivity Maintenance

By digennarotj
Posted on 26 May 2016 | 3:15 pm

 SERVICE: Network and Internet Connectivity Maintenance 

IMPACT: Wired and Wireless Internet connectivity will be intermittent during this maintenance window.

DATE: Monday, May 30, 2016

TIME: 6:00 PM – 6:30 PM

 

OVERVIEW: On Monday, May 30th, 2016, at 6:00 PM through 6:30 PM, Network Engineering will upgrade equipment that connects the campus network to the Internet. Wired and Wireless Internet connectivity will be intermittent during this maintenance window. Internal network connectivity will not be affected.

 

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Microsoft Office 365 Implementation

By digennarotj
Posted on 24 May 2016 | 6:39 pm
Subject:  Microsoft Office 365 Implementation
 
The College of Charleston is excited to officially begin implementation of Microsoft Office 365 (O365). O365 provides a comprehensive set of software tools and services which will enable you to access email and files, share documents, and collaborate with colleagues from wherever you are. Whether you work on a PC, Mac, tablet or phone, you will have a consistent experience across all of your devices.
 
This strategic initiative provides more flexibility to meet the College’s needs, especially those identified through the IT Strategic Advisory Committee (ITSAC) for 2016-2018. Multiple strategic areas of focus from ITSAC emphasize the need for IT to evaluate and implement emerging technologies that are relevant to College stakeholders, as well as solutions that support business continuity. O365 covers each of these by moving to cloud based services, meaning hosting will be provided by Microsoft servers and not College servers. O365 also provides increased storage capacity and easy access to the latest software releases. O365 accounts allow each user 50 GB of email storage, as opposed to the current 6 GB limit; and 1 TB of OneDrive storage.
 
Information Technology (IT) will be rolling out the O365 functionality in a phased approach. You already have access to services like Yammer and Skype for Business. Between now and June 30, 2016 IT will be upgrading and migrating faculty and staff email to Office 365. Your email account will remain the same. You do not need to take any action at this time.
 
IT is dedicated to rolling out the various features of Office 365 in a measured approach. After June 30, we will begin implementation of additional services including SharePoint Online, a significant upgrade from our current collaboration solution.
 
Follow the project online at it.cofc.edu/pmo/it-projects/office-365.php where we will keep you informed of our progress and provide helpful resources. You can also participate in the conversation at Office 365 group on Yammer.

VPN Software Upgrade

By wilsonje3
Posted on 4 May 2016 | 3:36 pm

SERVICE: Internal and External VPN
IMPACT: Internal and External VPN Access will be unavailable throughout the identified maintenance window.
DATE: Tuesday, May 10th, 2016
TIME: 12:00PM to 1:00PM

OVERVIEW: On Tuesday, May 10th from 12:00 PM until 1:00 PM, Network Engineering will upgrade equipment that supports the internal and external VPN. During this time, internal and external VPN access will be unavailable. Once upgraded, clients will be prompted to upgrade their VPN client and/or host checker software upon connecting to the VPN.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

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