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Welcome (Back) to Campus Alumni!

By drinkuthkh
Posted on 16 November 2018 | 12:51 pm — 

Welcome (back) alumni, and families, to the College of Charleston! During your visit to campus this weekend, please make use of the complimentary Internet access provided through the “cofc-guest” wireless network.

Welcome Back to Campus Alumni


Self-Service Password Reset Coming Soon

By drinkuthkh
Posted on 15 November 2018 | 11:09 am — 

Have you ever come back from a vacation or started a new semester and forgot your College of Charleston password? Do you wish you could just change it yourself without calling the Helpdesk?

In the coming weeks, the Division of Information Technology will be releasing a new feature, called Self-Service Password Reset, that will enable you to reset, unlock, and change your password on your own.

Be on the lookout for follow-up communications from Information Technology that will alert you to when you can start to use this functionality and how to setup your account.

If you have questions or concerns, you can reach the Helpdesk by phone at 843-953-3375, email at or through the portal at


Helpdesk Hours – November 6

By drinkuthkh
Posted on 2 November 2018 | 10:14 am

The IT Helpdesk will be operating in a limited capacity on Tuesday, November 6. The IT Helpdesk will be monitoring chat at and email at, but will not be available via telephone during this time. As always, an on call technician will be available for faculty and staff emergencies outside of the hours listed. Hours of limited operation will be as follows: Tuesday, November 6, 7:30 a.m. – 10:00 p.m.


Information Technology Newsletter | Fall 2018

By drinkuthkh
Posted on 25 October 2018 | 12:53 pm

[Information Technology Newsletter | Fall 2018] The Division of Information Technology’s fall newsletter covers technology in the newly renovated Hollings Science Center, the recent campus wireless network upgrade, the L.I.V.E. Studio equipment, and more. Read POINTS OF INNOVATION here


Reminder: Town Hall Meeting October 25

By drinkuthkh
Posted on 25 October 2018 | 8:37 am

REMINDER: Join the Division of Information Technology for a Town Hall Meeting on Thursday, October 25 from 2:30 to 3:30 p.m. in the Beatty Center Wells Fargo Auditorium. We will discuss new projects and upcoming initiatives. The IT Leadership Team will be present to answer questions and respond to feedback. Open to faculty, staff, and students.

Town Hall Meeting



During week 4 of National Cybersecurity Awareness Month we’re providing examples of how the public can play a role in keeping the nation’s critical infrastructure (services essential to our day-to-day lives) safe. Information Technology and Communications are key critical infrastructure sectors (example: the Internet) central to the nation’s security, economy, public health and safety. Here’s a few ways you can help:

– User names and passwords are not enough to protect key accounts like email, bank and social media. Improve account security by enabling strong authentication tools such as multi-factor authentication. Read more

– Practice good online habits like not connecting to a website when you receive a warning and logging off a website when you are finished.

– Having the latest security software, web browser and operating system is the best defense against viruses, malware and other online threats. Make sure your on-the-go devices are up-to-date also.


Week 3 of National Cybersecurity Awareness Month focuses on cybersecurity in the workplace. No matter your role at the College, you are an important line of defense in keeping the organization safe online. Stay vigilant to threats and keep these best practices in mind.

  • Don’t click on a link or open an attachment if you suspect an email to be a phishing attack. Signs to look for include generic greetings, grammar errors or messages creating a strong sense of urgency.
  • If your browser warns you that the website you are about to visit is dangerous, close it and find the information you need on a safer website.
  • Before submitting sensitive information online, make sure your browser is using https://
  • Make sure your passwords are hard to guess; avoid using information that is publicly known about you, such as your birthdate or pets’ names.
  • No department or office at the College will ever request your username and/or password by email.

Stay connected with the Division of Information Technology on social media (Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it).


Save the Date: Town Hall Meeting October 25

By drinkuthkh
Posted on 10 October 2018 | 9:44 pm

Join the Division of Information Technology for a Town Hall Meeting on October 25 from 2:30 to 3:30 p.m. in the Beatty Center Wells Fargo Auditorium. We will discuss new projects and upcoming initiatives. The IT Leadership Team will be present to answer questions and respond to feedback.

Town Hall Meeting

As College leadership continues to monitor and prepare for potential inclement weather from Hurricane Michael, and to ensure that you receive future CougarAlert notifications by your preferred method, we ask that you please log into MyCharleston and review your CougarAlert settings. CougarAlert is the emergency notification system the College uses to send important information to students, faculty, staff and parents.

If you are not currently receiving text messages from the CougarAlert system and would like to, please visit the ‘Update Your Phones for CougarAlert’ link located in the CougarAlert channel under the MyAccounts tab in MyCharleston (see PDF instructions). If your cell phone number is not listed or is designated as anything except ‘Cell Phone with Text,’ you will not receive text messages.

To change this, insert a new entry with your cell phone number. Click ‘Insert a New Telephone Number Not Listed Above’ and make sure that Phone Type it is set to ‘Cell Phone with Text.’

If you have questions or concerns, you can reach the Helpdesk by phone at 843.953.3375 or through the portal at


It’s Week 2 of National Cybersecurity Awareness Month and the topic is careers in information security. With our cyber world expanding, the shortage of cybersecurity professionals remains a concern.

Are you a college student interested in technology, or perhaps a parent with tech-minded kids, maybe a teacher or counselor who advises on career paths? Consider the job opportunities in protecting the Internet, like Computer Crime Investigator, Malware Analyst or Network Security Engineer. Click on the link for 20 examples of careers in the information security field.


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