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Ask the Cougar

Date: Tuesday, June 13

Time: 12:00pm until 5:00pm

Overview: IT will be performing an infrastructure upgrade that will require an outage of Degree Works during the upgrade process.

 

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

SERVICE: Emergency server patching

By Hannah Swanson
Posted on 15 May 2017 | 2:50 pm

SERVICE: Emergency server patching

IMPACT: IT will be performing emergency patching on Windows servers to minimize our exposure to the WannaCry ransomware exploit.

DATE: Monday, May 15th, 2017.

TIME: 1:00 PM to 5:00 PM

 

OVERVIEW: IT will be performing emergency maintenance on College systems during the maintenance window. The applications listed below will experience brief (5-10 minute) outages as the patches are applied. Additional applications will be impacted but should return to service quickly.

 

Axiom

BDMS

Evision

TargetX

IRSAS

Ruffalo Cody

Public safety

Cougar Card

Sharepoint

 

Please note: If you plan to use these applications on Monday, please save your work frequently to minimize any inconvenience. Application interruptions will be brief, so if you experience a problem with access, please wait 5-10 minutes and try again.
ADDITIONAL INFORMATION: If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

SERVICE: OAKS to the Cloud Migration

By Hannah Swanson
Posted on 14 April 2017 | 8:36 am

IMPACT: OAKS, Learning Management System

DATE: Thursday, May 11 – Friday May 12

TIME: May 11, 8:00am – May 12, 8:00am

The College is working with our OAKS vendor, Desire2Learn, to reschedule the previously postponed migration of OAKS, the College’s learning management system, from an on-premises environment to the cloud.

The new migration date has been scheduled for Thursday, May 11, to begin at 8:00am, and will conclude by Friday, May 12 at 8:00am.  The entire OAKS system will be down and unavailable during this migration.  We will send reminders between now and the scheduled migration, in addition to sending a confirmation message when the system is set to go down, and will follow up with another when we are back up and under regular operations.

While we understand that there is not an optimal time to have an OAKS outage, this window of opportunity is between when Spring semester grades are due and when Maymester begins, and it was selected to provide some post-migration time for you to prepare OAKS sections for your Maymester courses.

OAKS users should experience no impact before or after the migration window.  Once the migration is complete, users will access the system and their courses in the exact same manner as prior to the migration.

If you have any questions or concerns please contact Helpdesk at helpdesk@cofc.edu or (843) 953-3375

SERVICE: OAKS, Learning Management System

By Hannah Swanson
Posted on 11 April 2017 | 4:11 pm

SERVICE: OAKS, Learning Management System

IMPACT: Access to OAKS course content

DATE: Wednesday, April 12, 2017

TIME:  6:00am-6:05am

OVERVIEW: Information Technology will need to preform emergency maintenance on a fileshare server tomorrow morning, Wednesday, April 12 beginning at 6:00am, that will result in OAKS course content being unavailable for just a few minutes.  All service should be restored by 6:05am.  We apologize for any inconvenience.

We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

VPN Maintenance

By Hannah Swanson
Posted on 6 April 2017 | 3:40 pm

SERVICE: Internal and External VPN

IMPACT: Internal and External VPN access will be unavailable throughout the identified maintenance window.

DATE: Tuesday, April 11, 2017

TIME: 12:00PM to 1:00PM

 

OVERVIEW: On Tuesday, April 11, 2017 from 12:00 PM until 1:00 PM, Network Engineering will conduct maintenance on equipment that supports the internal and external VPN. During this time, internal and external VPN access will be unavailable.

ADDITIONAL INFORMATION: For more information about remote connections off campus, please visit http://it.cofc.edu/network/remote/.  We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

IMPACT: Campus Internet Access and Network Connectivity will be Intermittent throughout the maintenance window.

DATE: Friday, March 31, 2017 – Saturday, April 1, 2017

TIME: 8:15 PM – 1:00 AM

OVERVIEW: On Friday, March 31, 2017 from 8:15 PM through Saturday, April 1 at 1:00 AM, Network Engineering will perform emergency maintenance on equipment the connects the data center to the College campus and the Internet. Access to the Internet, network, and web resources may be intermittent during this maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

SERVICE: Banner Workflow

By Hannah Swanson
Posted on 28 March 2017 | 4:53 pm

IMPACT: Banner Workflow will be unavailable during the maintenance window.

DATE: Tuesday, March 28, 2017

TIME: 8:00 PM – 9:00 PM

Overview: On Tuesday March 28, 2017 from 8:00 PM to 9:00 PM, IT will perform emergency maintenance to Banner Workflow to resolve an issue. Banner Workflow and CofC Web Forms on MyCharleston MyForms tab will be unavailable during this maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

MyCharleston Maintenance – 3/8/17

By Hannah Swanson
Posted on 8 March 2017 | 3:03 pm

 

SERVICE: MyCharleston

IMPACT: MyCharleston will be unavailable during the maintenance window.

DATE: Wednesday, March 8, 2017

TIME: 10:00 PM – 12:00 AM

 

Overview: On Wednesday March 8, 2017 from 10:00 PM to 12:00 AM, IT will perform emergency maintenance to MyCharleston to fix an issue with Google Chrome. MyCharleston will be unavailable during this maintenance window.

Recent updates to Google’s Chrome browser (versions 55 & 56) are causing issues with MyCharleston not loading properly.

SERVICE: Telephone Equipment Maintenance

By Hannah Swanson
Posted on 30 January 2017 | 3:45 pm

IMPACT: Silcox Center, TD Arena, and 133 Calhoun Street (Physical Plant) will experience a brief interruption in telephone service.

DATE: Tuesday, January 31st

TIME: 12:00 PM

 

OVERVIEW: There will be a brief interruption in telephone service on Tuesday, January 31st, at 12:00 PM, lasting approximately 20 minutes to repair telephone equipment. This outage will affect telephone service in the following buildings:

 

Silcox Center

TD Arena

133 Calhoun St (Physical Plant)

 

Service: Faculty/Staff People Web Server Upgrade

Date: Monday, November 7, 2016

Time: 9:00 a.m. until 1:00 p.m.

Overview: IT will be performing an upgrade of the Faculty/Staff People Web Server that hosts faculty and staff individual web sites. These individual web sites will not be accessible during the upgrade process. The benefits of the upgrade include better administration and improved security.

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