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Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 5 February 2019 | 3:51 pm

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the School of Sciences and Mathematics are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel: https://www.youtube.com

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

 

Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 22 January 2019 | 8:56 am

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the School of Business and the School of Education, Health, and Human Performance are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel: https://www.youtube.com

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

 

Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 18 January 2019 | 2:59 pm

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the Honors College, Graduate School, School of Professional Studies, North Campus, Lowcountry Graduate Center, and School of Languages, Cultures, and World Affairs are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel: https://www.youtube.com

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

 

 

Happy First Day of Classes!

By drinkuthkh
Posted on 8 January 2019 | 10:34 am

Happy first day of classes! The beginning of each semester is a great time for students, faculty, and staff to log into MyCharleston (my.cofc.edu) and make sure phone numbers and email addresses listed in CougarAlert are up to date. The College uses this system to provide emergency notifications to campus.

 

Make it a Resolution in 2019 to Stay ‘Cyber’ Safe

By drinkuthkh
Posted on 3 January 2019 | 11:01 am

Here are a few good online habits for 2019. Happy New Year!

1. Avoid using public Wi-Fi networks to conduct personal business, bank, or shop online.
2. Before submitting sensitive information online, like passwords or payment details, make sure your browser is using https://
3. If your browser warns you that the website you are about to visit is dangerous, close it.
4. Don’t click on a link or open an attachment if you suspect it to be a phishing attack.
5. When finished visiting a website, make sure to log off.

 

Winter Break Hours

By drinkuthkh
Posted on 13 December 2018 | 3:38 pm

The College of Charleston IT Helpdesk will be operating in a limited capacity Saturday, December 22 through Sunday, December 23 and again Wednesday, December 26 through Sunday, December 30. The IT Helpdesk will be monitoring chat at help.cofc.edu and email at helpdesk@cofc.edu. The IT Helpdesk will not be available via telephone on these days. As always, an on-call technician will be available for faculty and staff emergencies outside of the hours listed. Normal hours resume on Wednesday, January 2, 2019.

 

 

Reminder: Register Now for Self-Service Password Reset 

By drinkuthkh
Posted on 11 December 2018 | 1:31 pm

A follow-up to our November message to remind you to register for Self-Service Password Reset.

If you haven’t already, take a few minutes before leaving for winter break and register your account for Self-Service Password Reset. We know it’s a busy time of year, but many people leave for break and forget their passwords once they return to campus. In fact, 60-70% of the Helpdesk’s call volume at the beginning of each new semester is attributed to password resets.

Complete the one-time registration process now, and in the future if you forget your College of Charleston password, you can reset it on your own, without contacting the Helpdesk.

To begin the Self-Service Password Reset registration process:

1. Visit http://password.cofc.edu/ and click Register Your Account. Alternatively, you can also register your account by following the More Information Required prompt that pops up when you first attempt to log in to Office 365 applications (such as Outlook, OneDrive, Teams, Via TRM, etc.) with your College of Charleston credentials.

2. You need two validation methods to register your account – personal phone number (mobile, office, or home); personal email address; or mobile authenticator app.

Step-by-step instructions are available here and are also available under the Resources and Tutorials section of the password.cofc.edu page.

If you need further assistance with Self-Service Password Reset, contact the Helpdesk by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

————

Frequently Asked Questions about Self-Service Password Reset:

We’ve compiled a list of frequently asked questions from the campus community, along with helpful tips and instructions for setting up Self-Service Password Reset.

1. I haven’t had a chance to set up Self-Service Password Reset; or I started the process, but did not complete it. Now, I can’t access any Office 365 applications.
All users must register their accounts for Self-Service Password Reset. In addition, if you do not register your account with two validation methods during the setup process, you will continue to receive prompts asking you to do so and may not be able to access Office 365 applications, including Outlook. Once you have successfully registered your account, you will not be prompted again for at least six months (when the system will prompt you to verify that your information is still up-to-date).

2. During the Self-Service Password Reset registration process the mobile authenticator app automatically defaults as a validation method, do I need to use the app?
You do not need to use the mobile authenticator app as a validation method. You can change the methods you would like to validate with by clicking Choose security info and first changing the Second Method from phone to email, then changing the First Method from authenticator app to phone (see steps 2 and 3 of instructions).

3. I would like to use the mobile authenticator app as a validation method, how do I set this up?
If you chose the mobile authenticator app as a validation method, you will need your computer and mobile phone to set it up. Install the Microsoft Authenticator app on your Android, iOS, or Windows Phone at https://www.microsoft.com/en-us/account/authenticator. Once installed, open the app, on the Accounts screen, select Add account. Then, select Work or school account and scan or manually enter the QR code displayed on your computer screen (see step 4 of instructions).

4. I don’t have a personal email address to use. What should I do?
We recommend setting up a free email address such as a Gmail account. Setting up a free Gmail account (https://accounts.google.com/signup) for example, only requires a first name, last name, and birthday (phone number is optional).

5. I don’t have a mobile phone number or don’t want to use mine for this process.
You can use a mobile, office, or home phone number to set up Self-Service Password Reset. However, using an office or home phone for validation may limit your ability to change your password in the future if that line is not available. Information Technology is looking into alternatives that can be substituted for the use of mobile phones in special cases.

6. I have Multi-Factor Authentication set up through my bank and this seems like a similar process. What’s the difference between Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR)?
MFA is a two-step process that requires users to verify their identity using a secondary method after entering their username and password, each time they are performing sign-in transactions from off campus. MFA adds an additional level of security for protecting accounts. MFA has not been rolled out to the campus as a whole, it has only been enabled for a few groups, such as Information Technology, IT Ambassadors, and Senior Leadership who have opted in to the service. We hope to offer MFA to faculty and staff in the spring. In contrast, SSPR is a one-time registration process. Once setup, users can reset, unlock, and change their College of Charleston passwords in the future, without contacting the Helpdesk.

 

Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 5 December 2018 | 10:52 am

The Division of Information Technology is working to transition all College-owned computers to Windows 10. The upgrade to Windows 10 must be made in order to comply with Microsoft’s phase out of Windows 7 support.

All classroom, lab, and student-area computers have already been upgraded to the new version. In addition, all new computers purchased and any computers reimaged by Information Technology are being loaded with Windows 10. Faculty and staff are invited to upgrade their College-owned desktops and laptops to Windows 10 now, ahead of the June 2019 deadline.

If you would like to upgrade your College-owned computer to Windows 10 now, submit a request to the Helpdesk at cofc.teamdynamix.com using your College of Charleston credentials and someone from Information Technology will contact you.

At an upcoming date, IT will offer a training for faculty and staff members to become more familiar with Windows 10 changes. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

During week 4 of National Cybersecurity Awareness Month we’re providing examples of how the public can play a role in keeping the nation’s critical infrastructure (services essential to our day-to-day lives) safe. Information Technology and Communications are key critical infrastructure sectors (example: the Internet) central to the nation’s security, economy, public health and safety. Here’s a few ways you can help:

– User names and passwords are not enough to protect key accounts like email, bank and social media. Improve account security by enabling strong authentication tools such as multi-factor authentication. Read more https://lockdownyourlogin.org/strong-authentication

– Practice good online habits like not connecting to a website when you receive a warning and logging off a website when you are finished.

– Having the latest security software, web browser and operating system is the best defense against viruses, malware and other online threats. Make sure your on-the-go devices are up-to-date also.

 

Week 3 of National Cybersecurity Awareness Month focuses on cybersecurity in the workplace. No matter your role at the College, you are an important line of defense in keeping the organization safe online. Stay vigilant to threats and keep these best practices in mind.

  • Don’t click on a link or open an attachment if you suspect an email to be a phishing attack. Signs to look for include generic greetings, grammar errors or messages creating a strong sense of urgency.
  • If your browser warns you that the website you are about to visit is dangerous, close it and find the information you need on a safer website.
  • Before submitting sensitive information online, make sure your browser is using https://
  • Make sure your passwords are hard to guess; avoid using information that is publicly known about you, such as your birthdate or pets’ names.
  • No department or office at the College will ever request your username and/or password by email.

Stay connected with the Division of Information Technology on social media (Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it).

 

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