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Over the next several months, the Division of Information Technology plans to launch multi-factor authentication (MFA) to faculty and staff, beginning with high-sensitivity offices such as Human Resources, the Registrar, and Finance.

You may already be familiar with MFA and use it to secure your bank, social media, and other personal accounts. If not, here are a few things you need to know about MFA:

  • MFA adds a vital layer of security needed to protect your information and enhances the security of systems at the College from ever increasing instances of phishing attempts and password hacks. With MFA, even if a cybercriminal successfully steals your password, they won’t be able to log in to your account without your additional verification method.
  • MFA is a two-step process, that requires users to enter their password (step 1) and then verify their identity using an additional method (step 2), when performing account sign-in transactions from off campus.
  • Once MFA is enabled for your account, you must first set up at least two additional verification methods. Your options include the authenticator app, phone (text or call), or a personal non-CofC email address.

YOU CAN OPT-IN NOW! If you would like MFA enabled for your account now, instead of waiting until your area is reached later this semester, submit a request to Information Technology at https://cofc.teamdynamix.com/TDClient/Requests/ServiceDet?ID=33298.

Watch our introductory video, review instructions, and learn more about MFA at http://office365.cofc.edu/multi-factor-authentication/. Contact the Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

 

New Clocks in Maybank Hall

By drinkuthkh
Posted on 29 March 2019 | 11:45 am

Information Technology installed sapling synchronized and managed clocks in all 36 classrooms in Maybank Hall. The new solution will ensure that all classrooms have accurate time, while being easy to manage and proactively maintain.

 

Phase 1 of the Space Utilization Project Complete

By drinkuthkh
Posted on 6 March 2019 | 9:15 am

[Project Update] Phase 1 of the Space Utilization Project was completed in February. Beginning last summer, student workers surveyed all 518 available classrooms and meeting spaces operated by the College.

They collected data on audio visual equipment, lights, door types, number of outlets, and even entered help tickets for Physical Plant and IT. Additionally, the team took pictures of each space including 360 degree photos, like this one, that could be used in the future to help the College make decisions on everything from use to construction.

 

Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 18 February 2019 | 11:37 am

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the School of Humanities and Social Sciences and School of the Arts are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel: https://www.youtube.com

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 5 February 2019 | 3:51 pm

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the School of Sciences and Mathematics are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel: https://www.youtube.com

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

 

Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 22 January 2019 | 8:56 am

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the School of Business and the School of Education, Health, and Human Performance are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel: https://www.youtube.com

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

 

Windows 10 Upgrade Now Available

By drinkuthkh
Posted on 18 January 2019 | 2:59 pm

The Division of Information Technology needs your help transitioning all College-owned desktop and laptop computers to Windows 10 by June 2019, in order to comply with Microsoft’s phase out of Windows 7 support. All classroom, lab, and student-area computers have already been upgraded to Windows 10. In addition, all new computers purchased and any computers reimaged are being loaded with Windows 10. IT is now working area by area to make sure College-owned desktops and laptops receive the upgrade.

Faculty and staff members of the Honors College, Graduate School, School of Professional Studies, North Campus, Lowcountry Graduate Center, and School of Languages, Cultures, and World Affairs are invited to upgrade College-owned desktop and laptop computers now by installing Windows 10 from their computer’s Software Center. Training videos for faculty and staff members to become more familiar with the new features available in Windows 10 are located on our YouTube channel: https://www.youtube.com

When the upgrade is ready for your department or office, Information Technology will email you with instructions. Contact the IT Helpdesk with questions or concerns by email helpdesk@cofc.edu, chat help.cofc.edu, or phone 843.953.3375.

 

 

Happy First Day of Classes!

By drinkuthkh
Posted on 8 January 2019 | 10:34 am

Happy first day of classes! The beginning of each semester is a great time for students, faculty, and staff to log into MyCharleston (my.cofc.edu) and make sure phone numbers and email addresses listed in CougarAlert are up to date. The College uses this system to provide emergency notifications to campus.

 

Make it a Resolution in 2019 to Stay ‘Cyber’ Safe

By drinkuthkh
Posted on 3 January 2019 | 11:01 am

Here are a few good online habits for 2019. Happy New Year!

1. Avoid using public Wi-Fi networks to conduct personal business, bank, or shop online.
2. Before submitting sensitive information online, like passwords or payment details, make sure your browser is using https://
3. If your browser warns you that the website you are about to visit is dangerous, close it.
4. Don’t click on a link or open an attachment if you suspect it to be a phishing attack.
5. When finished visiting a website, make sure to log off.

 

Winter Break Hours

By drinkuthkh
Posted on 13 December 2018 | 3:38 pm

The College of Charleston IT Helpdesk will be operating in a limited capacity Saturday, December 22 through Sunday, December 23 and again Wednesday, December 26 through Sunday, December 30. The IT Helpdesk will be monitoring chat at help.cofc.edu and email at helpdesk@cofc.edu. The IT Helpdesk will not be available via telephone on these days. As always, an on-call technician will be available for faculty and staff emergencies outside of the hours listed. Normal hours resume on Wednesday, January 2, 2019.

 

 

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