CofC Logo
Ask the Cougar

Archives For IT Infrastructure

More and more the College is relying on information technology applications and infrastructure to operate core College business systems, and to supply vital tools to enhance the academic experience. The threat of malware and malicious attacks is ever increasing, thus forcing institutions to re-investigate their security means to better protect the environment.

Combatting these attacks is a high priority for the College. Research has shown that a very important counter measure against cyber attacks is to ensure that every server and computer in the environment has the latest patches and upgrades installed. If one computer in the environment is not patched, it can increase risk to the entire environment.

Vendors often release application updates to fix various discovered bugs and to offer enhancement upgrades. Applying the updates is vital to keeping the applications available to the campus.  As a result, Information Technology dedicates the Second Sunday of each month for routine maintenance. Conducting routine maintenance reduces the risk of unplanned outages and possible security breaches.

Information Technology is beginning implementation of a new Microsoft Exchange 2010 server that will modernize our communication capabilities on campus!  This project has been in the planning phase for several months and we are proud to announce that we are about to begin the implementation phase of the project.  Our new Exchange 2010 server offers many new features and solves many problems we have been experiencing over the past year with our 10 year old email servers.  Macintosh users will be excited to know that they will be able to utilize the Mac Outlook 2011 client with support for contacts, calendars and many other features not currently available to Entourage.  System stability will be greatly improved.  Other great new tools and features will be rolled out after the initial migration.

 

We will begin making system changes tomorrow – Wednesday 3/14/2012.  We do not anticipate any interruption of service.  These changes enable a 30 day testing period.  After the new system is deemed stable — the transition of mailboxes from the old Exchange 2003 servers to the new Exchange 2010 servers will take 75 days.  During the transition period (April-June), you will be notified of changes or outages affecting your email account.  The planned completion of all email accounts to the new system  is June 30, 2012.

Mac OS X Lion Advisory

By Hannah Swanson
Posted on 3 August 2011 | 1:55 pm

Information Technology (IT) is investigating issues concerning the new OS X Lion operating system for Macintosh. Users can experience problems when attempting to access network servers. IT strongly advises users to refrain from upgrading to the Lion operating system at this time. IT is currently researching a solution for accessing College servers when using the OS X Lion operating system. For any questions please contact Helpdesk at helpdesk@cofc.edu or 953-3375 option #3.

New E-mail Filtering System Launched

By Hannah Swanson
Posted on 18 December 2008 | 12:07 pm

Effective immediately, we are replacing the College’s overwhelmed email filtering system with a new solution named BorderWare Security Platform. This system will handle all in and outbound email filtering for the campus. This change has been hastened by ongoing serious problems with the reliability and efficiency of our previous solution. The College receives more than 2,000,000 email messages each day, 95% of which are spam!

This change will be largely invisible to most users. Similar to the old system, you will have 2 methods for reviewing quarantined email messages and taking appropriate action (junk/not spam, modify your list of trusted and blocked senders):

  • Open and check the quarantined email summary report that is sent to you each day or
  • Log in at https://bqs.cofc.edu using your email address (e.g., DoeJ@cofc.edu) and network password.

Because the BorderWare system uses a completely different method to identify spam, we will not be able to reuse any custom settings or whitelists that you may have created in the previous system. Due to the improved technology, it is less likely that such customization will be needed. However, should you want to review any customizations you set in the old system, they will be available at https://mail1.cofc.edu until January 31, 2009.

A brief user guide is available in PDF format.

Skip to toolbar