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Ask the Cougar

Information Technology Loaner Equipment Program

By drinkuthkh
Posted on 21 September 2018 | 8:59 am — 

Did you know that the Division of Information Technology has a loaner program to facilitate the short-term use of technology equipment to faculty and staff? You could use this service to check out a projector to bring to a conference; borrow a laptop to work on while your computer is being repaired by the Helpdesk; or even use a video camera and tripod to record a lecture.

To check out equipment, begin by opening a request ticket 24 hours ahead of time. Once you have submitted a ticket, visit the location specified in your request the following day to pick up your item. Please bring your College Photo ID for identification.

Locations and hours for pick up are listed below:

  • Helpdesk, Bell Building 5th Floor, Room 525: Monday – Friday from 8:30 a.m. – 4:30 p.m.
  • Education Center Atrium: Monday – Friday from 9:00 a.m. – 4:00 p.m.
  • Addlestone Library, Room 101: Monday – Friday from 8:00 a.m. – 5:00 p.m.

 

Information Technology Hurricane Preparedness Guide

By drinkuthkh
Posted on 10 September 2018 | 1:56 pm

As we all keep an eye on Hurricane Florence, now is the time to prepare.

– Update your CougarAlert emergency contact information in MyCharleston.
– Update your Emergency Evacuation Plan information in MyCharleston.
– Back up College-related files to OneDrive (faculty/staff) and Google Drive (students).
– Protect your computer equipment.
– Know which applications might be down during and immediately following a hurricane.

Faculty, staff and students are encouraged to review the entire Information Technology Hurricane Preparedness Guide at http://it.cofc.edu/emergency-preparedness.

Nutritional Information Added to Liberty Displays

By drinkuthkh
Posted on 5 September 2018 | 11:32 am

Did you know that a half cup of Grilled Italian Vegetables is 60 calories? IT recently made upgrades to the digital signs in Liberty Street Fresh Food Company. They now display a live feed of up-to-date menu items, along with their nutritional information.

Liberty Fresh Food Company Display

IT Ambassadors Information Sessions

By drinkuthkh
Posted on 30 August 2018 | 1:53 pm

[Faculty and Staff] Do your colleagues and associates around campus recognize you as the go-to person for help with technology issues? If so, the College of Charleston Division of Information Technology is developing a new program, IT Ambassadors, that might interest you.

The program is designed for technically inclined faculty and staff who would like to receive additional training and communications from IT to be able to assist those in their department when computer questions arise. Please attend one of our information sessions, scheduled for September 4 (10 a.m./2 p.m.) and September 5 (9 a.m.), if you would like to learn more about this opportunity. All information sessions will be held in the Stern Center, Room 409.

Video: TLT Lightboard and Virtual Reality

By drinkuthkh
Posted on 28 August 2018 | 11:49 am
In this Tech Talk Tuesday video (youtu.be/1cpcQwMGrPo) Teena Ham, IT Training Program Coordinator, visits the L.I.V.E. Studio to talk with Instructional Technologists Jack Wolfe and Chris Tilley about TLT’s new Lightboard and virtual reality technology. Faculty can contact tlt.cofc.edu for more information.

New Student Checklist

By drinkuthkh
Posted on 24 August 2018 | 8:31 am

Welcome to campus new students! Review our checklist for information on connecting to wireless, printing and more: http://blogs.cofc.edu/scs/new-student-checklist/

Update CougarAlert Information

By drinkuthkh
Posted on 21 August 2018 | 11:16 am

Happy first day of classes! The beginning of each semester is a great time for students, faculty and staff to log into MyCharleston (my.cofc.edu) and make sure phone numbers and email addresses listed in CougarAlert are up to date. The College uses this system to provide emergency notifications to campus.

Classroom Computer Maintenance

By Hannah Swanson
Posted on 16 November 2017 | 9:45 am

SERVICE: Microsoft Software Updates

IMPACT: Classrooms and Teaching Computer Labs (Addlestone Library Lab Included)

DATE:  November 23rd and November 24th

TIME: 12:00 am to 11:00 pm

 

OVERVIEW:

The College of Charleston IT Deployment Team will performing updates and maintenance to all Classroom Computers and Classroom Lab Computers beginning 12:00 am November 23rd and ending 11:00 pm November 24th. The College will be closed for the Thanksgiving holiday and the computers will be unavailable for use during the maintenance window. After maintenance had been completed, the classroom computers will be fully patched with Microsoft updates and ready for use when classes resume.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

 

Wireless Maintenance

By Hannah Swanson
Posted on 9 November 2017 | 3:18 pm

The College of Charleston wireless network is undergoing maintenance tonight, 11/9/2017. Wireless service may be intermittent between 10PM – 4:00AM.

 

We apologize for any inconvenience. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

IT Scheduled Maintenance – Wireless

By Hannah Swanson
Posted on 1 November 2017 | 5:44 pm

The College of Charleston wireless network is undergoing maintenance tonight, 11/1/2017.

Wireless service may be intermittent between 10PM-4:00AM.

 

After this maintenance, the College of Charleston will be fully patched against the wireless security vulnerability discussed in our prior email notification.

We apologize for any inconvenience. If you should have questions, please contact the IT Helpdesk at 953-3375 orhelpdesk@cofc.edu.

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