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IMPACT: Campus Internet Access and Network Connectivity will be Intermittent throughout the maintenance window.

DATE: Friday, March 31, 2017 – Saturday, April 1, 2017

TIME: 8:15 PM – 1:00 AM

OVERVIEW: On Friday, March 31, 2017 from 8:15 PM through Saturday, April 1 at 1:00 AM, Network Engineering will perform emergency maintenance on equipment the connects the data center to the College campus and the Internet. Access to the Internet, network, and web resources may be intermittent during this maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

SERVICE: Banner Workflow

By Hannah Swanson
Posted on 28 March 2017 | 4:53 pm — 

IMPACT: Banner Workflow will be unavailable during the maintenance window.

DATE: Tuesday, March 28, 2017

TIME: 8:00 PM – 9:00 PM

Overview: On Tuesday March 28, 2017 from 8:00 PM to 9:00 PM, IT will perform emergency maintenance to Banner Workflow to resolve an issue. Banner Workflow and CofC Web Forms on MyCharleston MyForms tab will be unavailable during this maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

MyCharleston Maintenance – 3/8/17

By Hannah Swanson
Posted on 8 March 2017 | 3:03 pm

 

SERVICE: MyCharleston

IMPACT: MyCharleston will be unavailable during the maintenance window.

DATE: Wednesday, March 8, 2017

TIME: 10:00 PM – 12:00 AM

 

Overview: On Wednesday March 8, 2017 from 10:00 PM to 12:00 AM, IT will perform emergency maintenance to MyCharleston to fix an issue with Google Chrome. MyCharleston will be unavailable during this maintenance window.

Recent updates to Google’s Chrome browser (versions 55 & 56) are causing issues with MyCharleston not loading properly.

SERVICE: Telephone Equipment Maintenance

By Hannah Swanson
Posted on 30 January 2017 | 3:45 pm

IMPACT: Silcox Center, TD Arena, and 133 Calhoun Street (Physical Plant) will experience a brief interruption in telephone service.

DATE: Tuesday, January 31st

TIME: 12:00 PM

 

OVERVIEW: There will be a brief interruption in telephone service on Tuesday, January 31st, at 12:00 PM, lasting approximately 20 minutes to repair telephone equipment. This outage will affect telephone service in the following buildings:

 

Silcox Center

TD Arena

133 Calhoun St (Physical Plant)

 

Service: Faculty/Staff People Web Server Upgrade

Date: Monday, November 7, 2016

Time: 9:00 a.m. until 1:00 p.m.

Overview: IT will be performing an upgrade of the Faculty/Staff People Web Server that hosts faculty and staff individual web sites. These individual web sites will not be accessible during the upgrade process. The benefits of the upgrade include better administration and improved security.

The news continues…

By digennarotj
Posted on 8 July 2016 | 3:58 pm

 

Click on the link below to find out even more about IT’s latest project!

IT Announcement 2

Exciting news from IT!

By digennarotj
Posted on 30 June 2016 | 4:11 pm

 

Click on the link below for IT’s latest!

IT Announcement

Routine Application Maintenance

By digennarotj
Posted on 8 June 2016 | 1:58 pm
SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.


DATE: Sunday, 
June 12th.

TIME: 
12:00AM until 12:00PM
OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 12:00 AM and 12:00 PM on June 12th, 2016. 
  • R25
  • CougarCard
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Visix
  • LPT1
  • Sharepoint
Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at 
http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Hurricane Preparedness

By digennarotj
Posted on 8 June 2016 | 1:19 pm
Campus Community,
With hurricane season now upon us, we encourage you to review the IT hurricane preparedness guides for faculty, staff and students available at http://it.cofc.edu/emergency-preparedness.
These guides were created to help you prepare accordingly in the event of a hurricane.  Please carefully read the recommendations provided and take the necessary steps to help ensure that you are prepared to continue operations during and after a disaster.  You can access the respective guides below:
 
Highlights include:
·         Updating your CougarAlert contact information
·         Protecting your computer equipment
·         Saving your College-related data to the U:drive (faculty and staff) and/or an encrypted USB flash drive
·         Familiarizing yourself with applications that may be down during and immediately after a hurricane
 
These guides outline the steps that will help you protect the data on your computer during a hurricane.  It’s important for individuals to be familiar with their department’s business continuity plans if campus applications and/or systems are down. 

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. We also encourage you to review the 2016SCHurricaneGuide provided by Randy Beaver as well as readiness guidelines for personal safety athttp://www.ready.gov/hurricanes.

Network and Internet Connectivity Maintenance

By digennarotj
Posted on 26 May 2016 | 3:15 pm

 SERVICE: Network and Internet Connectivity Maintenance 

IMPACT: Wired and Wireless Internet connectivity will be intermittent during this maintenance window.

DATE: Monday, May 30, 2016

TIME: 6:00 PM – 6:30 PM

 

OVERVIEW: On Monday, May 30th, 2016, at 6:00 PM through 6:30 PM, Network Engineering will upgrade equipment that connects the campus network to the Internet. Wired and Wireless Internet connectivity will be intermittent during this maintenance window. Internal network connectivity will not be affected.

 

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at http://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

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