CofC Logo
Ask the Cougar

[Now Live] The Information Technology help portal (help.cofc.edu) has a new look! The site lists the ways to reach the IT Service Desk for assistance; has informative sliders that highlight new projects and services available; has a quick links section to key websites and knowledge base articles on common topics; and has featured videos and social media links with the latest news and training materials from IT.

The Information Technology help portal (help.cofc.edu) is getting a new look! Watch this Tech Minute video for a sneak peek of what the site will look like when it launches tomorrow.

In these one-hour Microsoft OneDrive (cloud-based storage), Teams (collaboration), and Yammer (internal social network) online trainings IT will share best practices and fundamentals. Faculty and staff can email hamtl@cofc.edu for links to join.

Microsoft Teams – June 15 from 2:30 p.m. to 3:30 p.m., Online
Microsoft OneDrive – June 18 from 2:30 p.m. to 3:30 p.m., Online
Microsoft OneDrive – June 24 from 10:30 a.m. to 11:30 a.m., Online
Microsoft Teams – June 26 from 10:30 a.m. to 11:30 a.m., Online
Microsoft Yammer – June 29 from 10:30 a.m. to 11:30 a.m., Online

May Faculty and Staff Online Learning Opportunities

By drinkuthkh
Posted on 30 April 2020 | 10:53 am

In these one-hour Microsoft OneDrive (cloud-based storage), Teams (collaboration), and Yammer (internal social network) online trainings IT will share best practices and fundamentals. Faculty and staff can email hamtl@cofc.edu for links to join.

Microsoft Teams – May 14 from 2:30 to 3:30 p.m., Online
Microsoft OneDrive – May 19 from 10:00 to 11:00 a.m., Online
Microsoft Yammer – May 20 from 10:30 to 11:30 a.m., Online
Microsoft OneDrive – May 21 from 2:30 to 3:30 p.m., Online
Microsoft Teams – May 22 from 10:00 to 11:00 a.m., Online
Microsoft Yammer – May 26 from 2:30 to 3:30 p.m., Online

Workshops for Learning Remotely Tools

By drinkuthkh
Posted on 24 April 2020 | 1:49 pm

Student Instructional Technology Services is here to help students during final exam week who might need last minute assistance with the various learning remotely tools available at the College or to those students who would like to become more familiar with these tools before the summer semester begins. Workshops will cover topics such as Installing Office 365 Applications, Using Zoom Video Conferencing, Introduction to OAKS, Using VoiceThread, and Setting Up the D2L Pulse Application.

It’s simple to virtually attend! Interested students should select the link to join the workshop via Zoom at the date/time it is being offered. No RSVP is needed.

Contact Student Instructional Technology Services at knoxky@cofc.edu with questions. 

Workshops for Learning Remotely Tools

April Sessions:

Monday, April 27

Installing and Using Office 365 Apps (11:00 am) – https://cofc.zoom.us/j/5578665292

Introduction to OAKS (12:00 pm) – https://cofc.zoom.us/j/5578665292

Accessing and Using VoiceThread (1:00 pm) – https://cofc.zoom.us/j/5578665292

Using Zoom to Organize a Study Group (2:00 pm) – https://cofc.zoom.us/j/5578665292

Tuesday, April 28

Installing and Using Office 365 Apps (11:00 am) – https://cofc.zoom.us/j/5578665292

Introduction to OAKS (12:00 pm) – https://cofc.zoom.us/j/5578665292

Accessing and Using VoiceThread (1:00 pm) – https://cofc.zoom.us/j/5578665292

Using Zoom to Organize a Study Group (2:00 pm) – https://cofc.zoom.us/j/5578665292

May Sessions:

Monday, May 4

Installing and Using Office 365 Apps (11:00 am) – https://cofc.zoom.us/j/5578665292

Introduction to OAKS (12:00 pm) – https://cofc.zoom.us/j/5578665292

Accessing and Using VoiceThread (1:00 pm) – https://cofc.zoom.us/j/5578665292

Access and Use Zoom (2:00 pm) – https://cofc.zoom.us/j/5578665292

Tuesday, May 5

Installing and Using Office 365 Apps (11:00 am) – https://cofc.zoom.us/j/5578665292

Introduction to OAKS (12:00 pm) – https://cofc.zoom.us/j/5578665292

Accessing and Using VoiceThread (1:00 pm) – https://cofc.zoom.us/j/5578665292

Access and Use Zoom (2:00 pm) – https://cofc.zoom.us/j/5578665292

Wednesday, May 6

Installing and Using Office 365 Apps (11:00 am) – https://cofc.zoom.us/j/5578665292

Introduction to OAKS (12:00 pm) – https://cofc.zoom.us/j/5578665292

Accessing and Using VoiceThread (1:00 pm) – https://cofc.zoom.us/j/5578665292

Download the D2L Pulse Application (2:00 pm) – https://cofc.zoom.us/j/5578665292

Friday, May 8

Access and Use Zoom (11:00 am) – https://cofc.zoom.us/j/5578665292

Introduction to OAKS (12:00 pm) – https://cofc.zoom.us/j/5578665292

Accessing and Using VoiceThread (1:00 pm) – https://cofc.zoom.us/j/5578665292

Download the D2L Pulse Application (2:00 pm) – https://cofc.zoom.us/j/5578665292

Saturday, May 9

Installing and Using Office 365 Apps (11:00 am) – https://cofc.zoom.us/j/5578665292

Introduction to OAKS (12:00 pm) – https://cofc.zoom.us/j/5578665292

Accessing and Using VoiceThread (1:00 pm) – https://cofc.zoom.us/j/5578665292

Download the D2L Pulse Application (2:00 pm) – https://cofc.zoom.us/j/5578665292

LinkedIn Learning Now Available to Faculty and Staff

By drinkuthkh
Posted on 22 April 2020 | 11:21 am

LinkedIn Learning Now Available to Faculty and Staff

LinkedIn Learning, an online educational platform, is now available to all College of Charleston faculty and staff. LinkedIn Learning can help you discover and develop technology, business, and creative skills through expert-led course videos on hundreds of topics – all on your own schedule.

Accessing LinkedIn Learning

Faculty and staff can access LinkedIn Learning by logging into Absorb (cofc.myabsorb.com) with their College credentials. Navigate to the My Courses tile from the Dashboard to see courses you may have been enrolled in, or to the Catalog tile to see recommended courses (see detailed instructions). To browse the extensive list of courses available in LinkedIn Learning, faculty and staff must log in through Office 365 (portal.office.com) with their College credentials and navigate to the More Apps section (see detailed instructions).

Why Use LinkedIn Learning

Besides relevant trainings your supervisor may suggest for your specific position, Human Resources and IT have created a curriculum of topics that will help raise technical, communication, and leadership competencies across campus. Good news, not only will you be adding to your skill set, but in addition you can choose to add completed courses and related skills to your professional LinkedIn profile. Coming this summer, LinkedIn Learning will also be available through an integration with OAKS, allowing faculty to recommend supplementary tutorials and modules to students in their courses.

If you have specific questions about available LinkedIn Learning courses within Cougar ED, email cougared@cofc.edu. Contact the IT Service Desk with other questions by phone 843.953.3375, email itservicedesk@cofc.edu, or chat help.cofc.edu.

IT Service Desk Limited Walk-Up Schedule

By drinkuthkh
Posted on 27 March 2020 | 1:01 pm

Beginning Monday, March 30, 2020, the IT Service Desk Bell 525 walk-up location will be operating on a limited schedule of 10:00 a.m. to 2:00 p.m. Monday through Friday.

Support via telephone, email and chat will remain on a regular schedule of 7:30 a.m. to 10:00 p.m. Monday through Friday and 2:00 p.m. to 10:00 p.m. Saturday and Sunday. All other IT Service Desk walk-up locations will be closed.

If you have any questions, please contact the IT Service Desk by chat https://chat.help.cofc.edu, email ITServiceDesk@cofc.edu, or phone 843.953.3375.

Student Instructional Technology Services is offering a series of online workshops for students who would like to become more familiar with Accessing and Using VoiceThread. VoiceThread is a web-based content delivery application that allows students to assemble and narrate media-rich presentations that can be shared with professors, classmates, and others. What sets VoiceThread apart from other online content delivery tools is it permits viewers to comment (via text, audio, or video) on the content being shared – perfect for confirming understanding and encouraging discussion.

It’s simple to virtually attend! Interested students should select the link to join the workshop via Zoom at the date/time it is being offered. No RSVP is needed.

Contact Student Instructional Technology Services at knoxky@cofc.edu with questions.

Accessing and Using VoiceThread Workshops

Friday, March 27 at 12:00 pm | Join Workshop https://cofc.zoom.us/j/5578665292
Friday, March 27 at 2:00 pm | Join Workshop https://cofc.zoom.us/j/5578665292

Sunday, March 29 at 11:00 am | Join Workshop https://cofc.zoom.us/j/5578665292
Sunday, March 29 at 1:00 pm | Join Workshop https://cofc.zoom.us/j/5578665292
Sunday, March 29 at 3:00 pm | Join Workshop https://cofc.zoom.us/j/5578665292

Monday, March 30 at 11:00 am | Join Workshop https://cofc.zoom.us/j/5578665292
Monday, March 30 at 12:00 pm | Join Workshop https://cofc.zoom.us/j/5578665292

Adobe Acrobat Pro and Adobe Creative Suite are now available, at no cost, to College of Charleston students, faculty, and staff for temporary use on personal computers through May 31, 2020 to assist with learning, teaching, and working remotely. The Adobe Acrobat Pro version allows you to create, edit, sign, and convert most PDF files to Word documents. The Adobe Creative Suite includes visual and design applications like Photoshop, InDesign, Dreamweaver, Premiere, and AfterEffects. If you would like to request access to Adobe Acrobat Pro or Adobe Creative Suite for your personal computer, please complete a ticket using the following link: https://cofc.teamdynamix.com/TDClient/1802/Portal/Requests/ServiceDet?ID=42751.

If you are using an institutionally-owed computer, you already have access to Adobe Acrobat Pro. To locate the software on a macOS, navigate to the Applications folder, then the Adobe Acrobat 2017 folder. On a PC, click Start and scroll to the Adobe Acrobat 2017 icon. Most institutionally-owed computers do not have the Adobe Creative Suite.

Please note, there will be a cost to continue using products after the temporary access to Adobe software for personal computers ends on May 31, 2020.

Contact the IT Service desk with questions by email itservicedesk@cofc.edu, chat at help.cofc.edu, or phone at 843.953.3375.

IT Service Desk Hours

By drinkuthkh
Posted on 25 March 2020 | 2:47 pm

Due to the “Stay at Home” order issued by Charleston City Council, the IT Service Desk Bell 525 walk-up location will be closed after 4:00 p.m. today and will remain closed until April 9.

Support via telephone, email, and chat will remain on a regular schedule of 7:30 a.m. to 10:00 p.m. Monday through Friday and 2:00 p.m. to 10:00 p.m. Saturday and Sunday.

If you have any questions, please contact the IT Service Desk by chat https://chat.help.cofc.edu, email itservicedesk@cofc.edu, or phone 843.953.3375.

Skip to toolbar