Author Archives: Brent Cobb

Helpful tips on how to create a screen shot

By Brent Cobb | Published: November 15, 2012
Helpful tips on how to create a screen shot   Often times when you run into a computer problem it is easier to send a picture of the issue than it is to try and explain it over email or the phone.  Below are some simple instructions on how to do this on Windows, Mac, […]
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Apple iPad and the TechQual+ Survey Project – Assessing IT Service Outcomes for Higher Education

By Brent Cobb | Published: October 25, 2012
Don’t forget to participate in the TechQual+ Survey Project about the quality of the College’s technology services. The goal of the project is to understand what end users expect from IT organizations and then to allow a systematic exploration of the IT service outcomes in a way that provides for comparisons across other similar institutions. […]
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Scheduled IT Systems Outage July 20-22

By Brent Cobb | Published: June 15, 2012
There will be a major, planned College network and systems application outage the weekend of July 20 – 22.  Please plan now for no Internet access beginning Friday night at 6:00 pm with intermittent Internet access while the new systems are tuned. Network access within the campus will not be affected, however systems that are […]
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Updating software on classroom computers. Do you have Changes for next semester?

By Brent Cobb | Published: May 17, 2012
Prior to the beginning of each semester at the College, Information Technology (IT) updates/adds academic-related software applications on the computers in 1) smart classrooms, 2) computer classrooms/labs, 3) meeting/conference rooms, 4) Library Student Computing Center and 5) faculty offices.  This service is designed to support the changing instructional needs of the faculty.   Procedure If you […]
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May 22nd Downtime

By Brent Cobb | Published: May 16, 2012
Network Engineering will conduct maintenance on the hardware connecting the College to the BATTERY network and the Juniper VPN on May 22, 2012 between 10:30 PM and May 23, 2012 2:00 AM. During this time network connectivity to and from the BATTERY Network, including the MyCharleston (http://my.cofc.edu) web portal, the main College webpage (www.cofc.edu), INB, SSB, Banner […]
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Planned System Maintenance

By Brent Cobb | Published: May 15, 2012
Attention Faculty, Staff and Students: The Banner environment, which includes Banner Self Service, Banner INB and MyCharleston, will be down for an upgrade this weekend. This upgrade requires that these applications be unavailable for an extended period of time during the weekend:  Outage times include: Friday, May 18, 2012 starting at 10:30 p.m. until Saturday, […]
Posted in Important information, Maintenance, New Alerts! | Leave a comment

Windows 7 Supported by the College of Charleston

By Brent Cobb | Published: May 15, 2012
College of Charleston’s Information Technology department has exciting news! Windows 7 will soon be deployed to faculty, staff, and classroom PCs across campus. Windows 7 simplifies computer security, making it easier to reduce the risk of damage caused by viruses, spyware, and other malware. Windows 7 also features an improved backup solution to help keep […]
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A few tips to help keep your computer clean from malware and spyware

By Brent Cobb | Published: April 18, 2012
Do not open emails or email links from unknown senders. Do not download or stream media from suspicious websites. Be careful of links from social networking sites.  If you do not know the person sending you a link, it is safe to assume it has a virus. Do not click on pop-up windows.  They are […]
Posted in phishing | Leave a comment
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