There will be a major, planned College network and systems application outage the weekend of July 20 – 22. Please plan now for no Internet access beginning Friday night at 6:00 pm with intermittent Internet access while the new systems are tuned. Network access within the campus will not be affected, however systems that are hosted off-campus such as Eprocure, PeopleAdmin, and Cmail with not be available from within the College network. In addition, access to College email systems via Gibbes, Outlook Web Access, iPhones, Android phones, and Blackberries from outside the campus network will also be affected by this outage. Our technology plans for July 20 to July 22 are not yet final; however, we are working hard to minimize the mandatory interruption in service. Details of the planned outage will continue to be published as they become known.
The July 20-22 outage is required by Network Engineering to complete a significant increase in our Internet bandwidth. This reflects our rapid growth in the use of the Internet for academic and other purposes. Required is the replacement of all the current older, over-capacity electronics that connect the College network to the Internet, as well as new connections to the new and larger Internet “pipes.” Again, the network downtime to make the changeover to the new Internet equipment would be intolerable during the academic year.
To minimize campus IT outages, IT will also perform an upgrade to the Bell Building Data Center on Sunday, July 22nd starting at 8:00 a.m. until approximately 2 p.m. This will require that all equipment in the Data Center be powered off to perform this critical and sensitive electrical work. This means that all systems will not be available starting at 8:00 a.m. until approximately 2 p.m. All systems include access to key systems such as:
Faculty and Staff email, MyCharleston, Banner Finance, Banner HR/PY, Admissions, AR, Financial Aid, Student, Banner Self Service Finance, Employee, Financial Aid and Academic Services, Banner Relationship Management (BRM), eProcurement, GradesFirst, Cognos, ODS, UC4, Aceware, CAS, BDMS, ePrint, POSM, DegreeWorks, StarRez, WorkFlow, Touchnet, Academy1, OAKS, Echo360, Explorance, and Axiom, Parking Services, ScanNet, Recruitment Plus, Raiser’s Edge, HelpDesk, Resource 25, GIS, “U” drive files on Data Center storage, College web pages, Cougar Card Services, Cougar Alerts to Faculty/Staff email.
All other systems located in the Bell Building Data Center not listed above will also be affected.
Thank you for your cooperation as IT works to refresh and upgrade your mission-critical technology resources.
Please direct questions and comments about the July 20-22 outage to the Helpdesk at email@example.com or call 953-3375 Option #3.