By Teena Ham | Published: August 12, 2009

Access to network files on server Dixie will not be available on Thursday, August 13, 2009 from 9:00 p.m. to 10:00 p.m. due to maintenance.  Thank you for your cooperation during this maintenance outage.

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By Teena Ham | Published: August 7, 2009

Planned Monthly System Maintenance Outage Notice for Sunday, August 9, 2009. 

The Admin System (Wando and Cooper) will be unavailable starting at 9 a.m. until noon for planned system maintenance.   The following applications will have an interruption to normal service during this time:

 SIS, HRS, FRS Access

 - Including Connx, SAS and Eprint interfaces

 - Faculty, Student and Staff CougarTrail Web interfaces 

 - EBill interfaces

 - Access to Windows Server Rhett

 

The Banner Production environment including the MyCharleston portal will be unavailable starting at 7 a.m. until noon for planned system maintenance.  Banner Finance will have an interruption to normal service during this time. 

 Thank you very much for your cooperation during these planned system outage.

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By Teena Ham | Published: August 3, 2009

Below is an actual phishing email.  Note, the IT department will never ask for your

username or password via email. Do not respond. Just delete.

On Mon, 03 Aug 2009 3:49:37 EST "Webmail Support Team" wrote:
Attn Student/Staff,


This mail is to inform all our university Student/Staff that we will be


upgrading our Webmail site. Due to this maintainance, subscribers of our


webmail site are required to send us email account details to enable us


know if they are still making use of their mail box.


 Further more be informed that we will not hesitate to delete all email


accounts that are not functioning, to create more space for new users.


 Please send us your email account details as follows for confirmation.


Once it is confirmed you will have no problem signing into your account


after the upgrade:


 


*E-mail:


*User Name:


*Password:


 Failure to do this will leads to immediate deactivation of your email


address from our database.


 Thanks for bearing with us.


 WEBMAIL TEAM


Warning Code: 002671


Information Technology Support Center (ITSC)








								

				
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E-mail Configuration Changes


By paradisep | Published: July 29, 2009

				


IT does not support use of POP3 or IMAP email programs from off-campus computers, and is eliminating service for off campus computers to send email to other off-campus recipients using gibbes.cofc.edu.


IT can no longer provide Outbound SMTP service using gibbes.cofc.edu for off campus computers.


Authenticated SMTP relay from computers that connect to Exchange from off campus has been disabled.  This affects messages sent to addresses outside of cofc.edu.  This change only affects you if ALL of the following are true:


a.    You are using a computer outside of the campus network

b.    You use a program other than Outlook Web Access to send mail from your Exchange (@cofc.edu) email account (e.g. Outlook Express, Eudora, Thunderbird, Apple Mail)

c.    You use gibbes.cofc.edu for your Outbound (SMTP) server


If all of the proceedings are true, you will need to change your mail configuration to use an Outbound SMTP server supplied by your network provider.


Mail sent using Outlook Web Access (https://gibbes.cofc.edu) or from computers on campus is not affected.


The College supports use of webmail for email from off-campus locations as the most secure method.  To date, faculty and staff have been able to use programs like Outlook Express and Apple Mail to access their Exchange (@cofc.edu) accounts from computers off campus, and we have provided Outbound SMTP mail delivery service using gibbes.cofc.edu for users with a Cougars account and password.  This is NOT a configuration that you are likely to have where you do your remote computing unless you took explicit steps to do so; this configuration is NOT suggested by, or actively supported by, IT and this configuration is NOT supported by most Internet Service Providers including Comcast and Knology.  For these reasons, disabling this capability is expected to affect very few.


Most Internet Service Providers require you to use their Outbound SMTP server:

•    For Comcast, use smtp.comcast.net, port 587.  See http://customer.comcast.com/Pages/FAQListViewer.aspx?topic=Internet&folder=6f4541ab-5423-47fb-a700-10806518e4d7 for instructions for setting up your mail program.

•    For Knology, use smtp.knology.net.  See http://support.knology.net/content/email.outlook.cfm or http://support.knology.net/content/email.mac.cfm for instructions.

•    For AT&T / Bellsouth DSL, use smtp.att.yahoo.com, port 465 (SSL).  See http://helpme.att.net/article.php?item=10918 for instructions.

•    For Time-Warner RoadRunner, use smtp-server.sc.rr.com or smtp-server.roadrunner.com.

•    For others, please check your provider’s support website for instructions.


We strongly discourage using POP3 protocol to retrieve your INBOUND mail from gibbes.cofc.edu.  POP3 usually removes your messages from your Exchange inbox, making those messages inaccessible from Outlook Web Access or your campus computer.  Please configure your mail program to use the IMAP protocol instead.


Please contact the Helpdesk at 3-3375 or helpdesk@cofc.edu if you have questions.


								

				
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“Magic” changes in the IT Helpdesk


By Teena Ham | Published: June 17, 2009

				


“Magic” changes in the IT Helpdesk


 


            


June 16, 2009 was the first day that our IT Helpdesk team began working with the new management system, BMC Service Desk Express.  Another exciting element is that Service Desk Express is actively building a knowledge base for future use to solve existing product resolution and documents as well as common FAQs that the to help serve you more efficiently!  This new upgrade will make available to you a Self Service venue which will include the ability to:


 


    

  • Submit requests
    • 

  • Track open tickets
    • 

  • Search Knowledge Base & FAQs 
    • 



The knowledge base is very limited at this time, but is growing daily!


 


 


To access the self service system visit: 


http://midway2/helpdesk


 


								

				
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Outlook 2007 Mailbox Help


By Teena Ham | Published: June 10, 2009

				


Outlook 2007


 


How to make a new folder for your Outlook Inbox


(If you have more than one Mailbox, make sure you select the mailbox where you want that folder located.)


                                     


·        Select the desired Inbox


·        Click on the down arrow by the word “new” and then folder


 


·        Type in the desired name of the new folder then click ok 


								

				
Posted in Quick Hints & Tips | Leave a comment

			


				
			

    			
Conficker Virus Alert


By Teena Ham | Published: March 31, 2009

				


Since November, the computer worm, Conflicker has been spreading across the Internet and has now infected over 9 million PCs.  If infected, attackers can take complete control of your PC.  Macs are not vulerable.  For more information visit:  http://www.microsoft.com/protect/computer/viruses/worms/conficker.mspx


								

				
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Power Saving Tips


By Teena Ham | Published: March 23, 2009

				




Power Saving Tips


Save power & money: check the sleep setting on your computer. Even LCD monitors use power and when they are sitting idle they can be set to power down automatically.


Here’s how you do it:


On Windows XP computers:


    

  1. Right click anywhere on your wallpaper and choose “properties” from the pop-up menu that appears.
    2. 

  2. Click “Screen Saver” tab at the top of the next box that appears.
    3. 

  3. Then click the “Power” button at the bottom of the next window.
    4. 

  4. Recommended setting for these options are;

      

    1. Turn off monitor: After 20 mins
      2. 

    2. Turn off hard disks: After 1 hour
      3. 

    3. System Standby time: Never
      4. 

    4. System hibernates: Never
      5. 

    

    5. 

  5. After you have adjusted these settings to your preference click “Ok” and then “Ok” again.
    6. 



For Macintosh Computers…


    

  1. Click on the Apple in the top left hand side of the screen.
    2. 

  2. Click on “System Preferences” in the menu that appears.
    3. 

  3. Next Click on “Energy Saver” (looks like a light bulb).
    4. 

  4. Drag the slider bars to the left to lower the sleep times. Recommended settings are:

      

    1. Put the computer to sleep when inactive for: 30 mins
      2. 

    2. Put the displays(s) to sleep when the computer is inactive for: 20 mins
      3. 

    

    5. 

  5. Check “Put hard disks to sleep when possible”.
    6. 



You can of course adjust the setting to suit your particular needs depending on how “Green” you want to be. If you need assistance contact Helpdesk@cofc.edu.


								

				
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How big is too big?


By Teena Ham | Published: February 19, 2009

				


Do you want to send an email with attachments?  Most email systems have a 10MB size limitation on email.  To ensure that the email will arrive safely, keep it under 10MB.


								

				
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New Email Filtering System!


By Teena Ham | Published: December 18, 2008

				


Effective immediately, we are replacing the College’s overwhelmed email filtering system with a new solution named BorderWare Security Platform. This system will handle all in and outbound email filtering for the campus. This change has been hastened by ongoing serious problems with the reliability and efficiency of our previous solution. The College receives more than 2,000,000 email messages each day, 95% of which are spam!


This change will be largely invisible to most users. Similar to the old system, you will have 2 methods for reviewing quarantined email messages and taking appropriate action (junk/not spam, modify your list of trusted and blocked senders):


    

  • Open and check the quarantined email summary report that is sent to you each day or
    • 

  • Log in at https://bqs.cofc.edu using your email address (e.g., DoeJ@cofc.edu) and network password.
    • 



Because the BorderWare system uses a completely different method to identify spam, we will not be able to reuse any custom settings or whitelists that you may have created in the previous system. Due to the improved technology, it is less likely that such customization will be needed. However, should you want to review any customizations you set in the old system, they will be available at https://mail1.cofc.edu until January 31, 2009.


Visit the IT Spotlight News on the CofC webpage for a user guide with detailed information about our new system.


								

				
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