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MyCharleston Service Disruption

By Monica Lavin
Posted on 24 August 2015 | 11:16 am

Updated 8/24/15 at 12:00pm: The College of Charleston’s MyCharleston has been restored and is operating normally. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

The College of Charleston’s MyCharleston is experiencing an unscheduled disruption in service.  Information Technology is aware of the situation and working to restore service.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

Randolph Hall Internet Maintenance

By Monica Lavin
Posted on 11 August 2015 | 11:24 am

SERVICE: Randolph Hall Internet Connectivity Maintenance
IMPACT: Randolph Hall wired Network and Internet connectivity will be unavailable during this maintenance window.
DATE: Thursday, August 13th, 2015
TIME: 4:00am – 4:30am

OVERVIEW: On Thursday, August 13th, 2015, at 4:00 AM through 4:30 AM, Network Engineering will perform software upgrades to network equipment within Randolph Hall. Wired network and Internet connectivity will be unavailable during this maintenance window. Wireless network and internet connectivity will not be affected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Routine Application Maintenance

By Monica Lavin
Posted on 6 August 2015 | 9:49 am

SERVICE: Routine Application Maintenance
IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, August 9th.
TIME: 7:00AM until 4:00PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 7:00AM and 4:00PM on August 9th, 2015.

  • POSM
  • Assetworks (My Cougar Campus)
  • Cognos
  • Enrollment Management
  • Travel and Expense
  • Axiom
  • Eprocurement
  • StarRez
  • Touchnet
  • DegreeWorks Application Management
  • UC4 – Job Submission
  • Workflow
  • R25
  • CougarCard
  • Echo 360
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Chick-Fil-A
  • SDE
  • Visix
  • LPT1
  • Sharepoint
  • Cascade
  • Explorance
  • StarRez
  • BDMS

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

Routine System Maintenance

By Monica Lavin
Posted on 10 July 2015 | 12:23 pm

SERVICE: Routine System Maintenance
IMPACT: CofC-Guest will be unavailable at all campus locations and CofC-Secure will be unavailable at the locations listed below during the maintenance window. The file servers will experience a brief service disruption.
DATE: Saturday, July 11, 2015 thru Sunday, July 12, 2015
TIME: 10:00 PM Saturday through 8:00 AM Sunday

OVERVIEW: IT will be performing preventative maintenance on College systems during the routine second Sunday maintenance window, including the file servers (Pitt, Wharfside, Dixie and Drayton) and the servers for the guest wireless network. CofC-Guest will be unavailable at all locations and CofC-Secure will be unavailable at the locations listed below during the maintenance window.

The following file servers will experience a brief service disruption:

  • Pitt
  • Wharfside
  • Dixie
  • Drayton

CofC-Secure will be unavailable in the following locations:

  • 14 Coming Street
  • 114 Wentworth Street
  • Avery Research Library
  • Dixie Plantation
  • Grice and the Marine Resources Library

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

DegreeWorks Maintenance

By Monica Lavin
Posted on 29 May 2015 | 8:00 am

SERVICE: DegreeWorks Upgrade
IMPACT: DegreeWorks will be unavailable during this scheduled upgrade.
DATE/TIME: 8:00 AM June 1, 2015 thru 5:00 PM June 5th, 2015

OVERVIEW: DegreeWorks will be unavailable starting June 1st thru June 5th due to a system upgrade. The upgrade may be completed early however please plan for DegreeWorks to be unavailable for the full week. You can monitor updates by visiting the DegreeWorks blog at http://blogs.cofc.edu/degreeworks/.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

 

 

 

 

 

Wireless Maintenance

By Monica Lavin
Posted on 24 February 2015 | 7:55 am

SERVICE:  Wireless Maintenance
IMPACT: The College wireless network service will be intermittent for users during this maintenance window.
DATES: Monday, March 2, 2015 – Thursday, March 5, 2015

OVERVIEW: Throughout the week of March 2nd thru March 5th, IT will be performing maintenance and upgrades on the College wireless networks. During this time, the College wireless network service will be intermittent. The purpose of the wireless maintenance is to improve the stability and manageability of the network. The upgrades are to provide faster, more reliable service to users.

Date/Time Affected Areas
Monday, March 2, 2015

Starting at noon, IT will upgrade network equipment in 30 minute intervals for each affected area, in the order listed. Users in each area affected will experience a 30 minute network outage.

  • Calhoun Annex, 172 Calhoun Street
  • The Marion and Wayland H. Cato Jr. Center for the Arts, 161 Calhoun Street
  • Albert Simons Center for the Arts, 54 St. Philip Street
  • 2 Greenway
  • Sottile Theatre, 44 George Street
  • Johnson Center, 30 George Street
  • J.C. Long Building, 9 Liberty Street
  • Beatty and Tate Center, 5 Liberty Street
  • School of Education Health and Human Performance Building, 86 Wentworth
  • 9 and 9 1/2 Glebe Street
  • 67 George Street
  • Stern Student Center, 71 George Street
  • 40 Coming Street
  • Sottile House, 11 College Way
  • Buist Rivers Residence Hall, 13 College Way
  • Central Energy Plant
  • School of Sciences and Mathematics Building, 202 Calhoun Street

 

Tuesday, March 3, 2015

Wireless network service may be intermittent from 9:00 am until 5:00 pm.

  • Harbor Walk East and West
Wednesday, March 4

Wireless network service may be intermittent from 9:00 am until 5:00 pm.

  • Downtown Campus Buildings North of George Street
  • The Marion and Wayland H. Cato Jr. Center for the Arts, 161 Calhoun Street
Thursday, March 5, 2015

Wireless network service may be intermittent from 9:00 am until 5:00 pm.

  • Robert Scott Small Building, 175 Calhoun Street
  • Downtown Campus Buildings South of George Street (excluding J.C.Long, Beatty and Tate Center)
  • Berry Residence Hall, 80 St. Philip Street
  • All Off-campus Buildings (outside of the downtown campus)

You can view a map of the campus at http://www.cofc.edu/visit/documents/campusmap_det.pdf.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance.

If you experience any issues connecting to the CofC-guest or CofC-secure wireless networks outside of the maintenance windows, please contact the Helpdesk at (843) 953-3375 or helpdesk@cofc.edu; or students can stop by the Information Desk in the library for assistance from Student Computing Support.

 

DegreeWorks Service Disruption

By Monica Lavin
Posted on 2 February 2015 | 9:58 am

The College of Charleston’s DegreeWorks is experiencing an unscheduled intermittent disruption in service. Information Technology is aware of the situation and at this point in time the service has been restored; however, users may still experience intermittent issues.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should experience any further DegreeWorks outages, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

Internet Maintenance

By Monica Lavin
Posted on 3 November 2014 | 2:43 pm

SERVICE: Campus Internet Maintenance
IMPACT: Access to the Internet (wired and wireless) will be intermittent during this maintenance window.
DATE: Saturday, November 8th, 2014
TIME: 9:00PM to 12:00AM

OVERVIEW: On Saturday, November 8th at 9:00 PM through midnight, Network Engineering will perform maintenance on equipment that connects the College to the Internet. Access to the Internet will be intermittent during this maintenance window. This maintenance windows affects both wired and wireless connections. Internet connectivity in residence halls and student housing will not be affected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Wireless Equipment Maintenance

By Monica Lavin
Posted on 30 October 2014 | 10:03 am

SERVICE: Update existing wireless equipment
IMPACT: Certain wireless networks (such as CofC-Guest and CofC-Secure) will be unavailable depending upon locations.
DATE: Tuesday, November 4th, 2014 (College is closed due to Election Day)
TIME: Starting at 9:00 AM until 5:00 PM

OVERVIEW: On Tuesday, November 4th starting at 9:00 AM, Network Engineering will perform an upgrade on equipment that supports the wireless network.

CofC-Guest wireless only will be intermittent in the locations listed below:

  • Downtown campus
  • Grice
  • Patriot’s Point
  • North Campus
  • Harbor Walk

CofC-Guest and CofC-Secure wireless will be intermittent in the locations listed below:

  • Avery Research Center
  • 104 St. Philip St.
  • 14, 45, 55, 59, 65, and 69 Coming Street
  • 114 Wentworth Street

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Routine Application Maintenance

By Monica Lavin
Posted on 10 September 2014 | 4:11 pm

SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.

DATE: Sunday, September 14th.

TIME: 12:00AM until 3:00PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 12:00AM and 3:00PM on September 14th, 2014.

  • POSM
  • Axiom
  • Eprocurement
  • StarRez
  • Touchnet
  • DegreeWorks Application Management
  • Workflow
  • R25
  • CougarCard
  • Echo 360
  • Citrix
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • Hotel Management
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Chick-Fil-A
  • SDE
  • Visix
  • LPT1
  • Sharepoint
  • Cascade
  • Explorance
  • StarRez
  • BDMS
  • Course Review

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

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