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Archives For Service Interruption

DegreeWorks Service Disruption

By Monica Lavin
Posted on 2 February 2015 | 9:58 am

The College of Charleston’s DegreeWorks is experiencing an unscheduled intermittent disruption in service. Information Technology is aware of the situation and at this point in time the service has been restored; however, users may still experience intermittent issues.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should experience any further DegreeWorks outages, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

FileLocker Application Maintenance

By Monica Lavin
Posted on 23 October 2014 | 8:00 am

SERVICE: FileLocker Application Upgrade

IMPACT: IT will be performing an upgrade to filelocker.cofc.edu. This application will experience a service disruption during this upgrade window.

DATE: Monday, October 27, 2014

TIME: 9:00AM until 4:00PM

OVERVIEW: IT will be performing an upgrade to filelocker.cofc.edu. FileLocker will not be available for use between 9:00AM and 4:00PM on October 27th, 2014. Current files awaiting retrieval in the application will not be available after the upgrade. You may repost any unclaimed file after the upgrade. Please make sure that you make recipients aware of the repost, if necessary.

ADDITIONAL INFORMATION: FileLocker is a web-based application that allows faculty and staff to securely and temporarily share files across campus and externally. FileLocker allows for files to be held up to 14 days for retrieval by the receiving party. After 14 days, or a lesser number of days specified by the user, the file will be purged from the system.

If you are interested in learning more about FileLocker, please visit https://filelocker.cofc.edu/login.

IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/.

We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
Thank you for your cooperation.

WordPress Blogs Maintenance (blogs.cofc.edu)

By Monica Lavin
Posted on 7 July 2014 | 3:50 pm

SERVICE: WordPress Blogs Maintenance (blogs.cofc.edu)

IMPACT: Users will not be able to edit, add or delete new content on WordPress blogs during this maintenance window.

DATE: Starting – Tuesday, July 8 at 10am until Wednesday, July 9, 2014

OVERVIEW: Information Technology will be transitioning to a new hosting solution for WordPress blogs (blogs.cofc.edu) due to an increase in use. The new environment will improve performance and security through more robust infrastructure and services. During the migration, users will not be able to edit, add or delete content on the WordPress blogs.

With the migration of WordPress, blog URLs will not change. After the migration, you will continue to login and manage your WordPress blogs the same way. The migration may affect some users who utilize the plugins feature. The new hosted solution manages an active list of allowed and disallowed plugins. Disallowed plugins often provide duplicate functionality or are known to cause security or performance issues. Information Technology will notify users affected by disallowed plugins immediately after the migration, and work with the host to find an alternate solution where possible. Please be aware that some plugins and their functionality may not be replaceable.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you very much for your cooperation.

Service: Internet and Network Connectivity Service Disruption
Services Affected: Internet and Network connectivity throughout Randolph and surrounding areas
Date: Friday, October 11, 2013
Start Time: 6:00 PM
End Time: 11:30 PM

Description: On Friday, October 11, between the hours of 6:00 PM and 11:30 PM, Network Engineering will upgrade equipment within Randolph Hall. As a result, Internet and network connectivity will be unavailable in the building and surrounding areas (see complete list below). For example, computers that are connected to the Internet via an Ethernet cable or connected via the wireless network (CWWPA, cofc-secure, and cofc-guest) will not be able to access the Internet or College network during the scheduled maintenance.

 Buildings Affected:

  • Randolph Hall
  • 10 Greenway
  • 2 Greenway
  • 4 Greenway
  • 7 College
  • 9 College
  • 5 College
  • Buist ­Rivers Residence Hall (Administrative and Classroom)
  • Central Energy
  • Porters Lodge
  • Sottile House
  • Towell Library
  • Wellness Center

The upgrade and replacement of aging network devices will facilitate increased bandwidth within the College network and position the necessary hardware to allow for additional network offerings in the future. For further information concerning the Network Equipment Replacement project please visit the IT project page located at http://it.cofc.edu/projects/network.php.

IT lists all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/it-service-interruption-calendar. We encourage you to check the IT blog often to be aware of scheduled maintenance that requires service interruptions.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

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