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Banner Year End Processing

By Monica Lavin
Posted on 30 June 2015 | 3:59 pm

The Banner environment, which includes Banner Self Service, Banner INB and MyCharleston, will be down for financial year-end processing today, June 30th at 5:00 p.m. This requires that these applications be unavailable from 5:00 p.m. until approximately 12:05 a.m. July 1st .

The following applications will not be available during this time:

  • Banner Finance, HR/PY, Admissions, AR, Financial Aid and Student
  • Banner Self Service Finance, Employee, Financial Aid and Academic Services
  • MyCharleston, DegreeWorks, Touchnet, Axiom, POSM, eProcurement, BDMS, WorkFlow

During the outage MyCharleston will not be available; however an alternate web page will be rendered allowing access to systems outside of the Banner environment such as OAKS and Cmail. Thank you very much for your cooperation during this financial year end process.

If you have any questions or need further assistance please contact the Helpdesk though email at helpdesk@cofc.edu or call 843-953-3375 Option #3.

 

External Internet Service Disruption

By Monica Lavin
Posted on 23 June 2015 | 8:50 am

The College of Charleston’s external internet access is experiencing an unscheduled disruption in service. Information Technology is aware of the situation and working to restore service.

We apologize for any inconveinecience and thank you for your cooperation during this time. If you should have any questions, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

DegreeWorks Service Disruption

By Monica Lavin
Posted on 30 January 2015 | 1:45 pm

The College of Charleston’s DegreeWorks is experiencing an unscheduled disruption in service.  Information Technology is aware of the situation and working to restore service.
We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

MyCharleston Service Disruption

By Monica Lavin
Posted on 11 August 2014 | 11:20 am

Update 8/11/14 at 1:12PM: The College of Charleston’s MyCharleston has been restored and is operating normally. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

8/11/14 at 12:15PM: The College of Charleston’s MyCharleston is experiencing an unscheduled disruption in service.  Information Technology is aware of the situation. In order to restore service, IT will restart MyCharleston starting at 12:45PM today. Users will experience a brief disruption in service.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

 

WHAT YOU NEED TO KNOW
All the IT systems listed below must be taken out of service on Friday, January 3 for approximately one hour beginning at noon.  This proactive action is required to restore necessary redundancy to the means of accessing these computer systems vital to faculty, staff and students. The scheduling of this outage is intended to minimize impact to everyone, especially to students returning to campus, and to minimize the duration of the outage since the hardware vendor and the several involved IT staff will be on hand during this time.

WHAT SYSTEMS WILL BE AFFECTED

  • Faculty and Staff email
  • MyCharleston
  • OAKS
  • Banner Self-Service
  • Banner Student, Finance, HR/Payroll, Accounts Receivables, Financial Aid, Employee, Relationship Management (BRM)
  • College web pages
  • Academy1
  • Aceware
  • Admissions
  • Axiom
  • BDMS
  • Cognos
  • Cougar Alerts to Faculty/Staff email
  • Cougar Card Services
  • DegreeWorks
  • Echo360
  • ePrint
  • eProcurement
  • Explorance
  • GradesFirst
  • Internal and external VPN
  • ODS
  • Parking Services
  • POSM
  • Raiser’s Edge
  • Resource 25
  • ScanNet
  • StarRez
  • Touchnet
  • “U” drive files on Data Center storage
  • UC4
  • Workflow

This scheduled outage will NOT affect on-campus Internet access to resources external to the College. Student email systems will be unaffected.

WHY IS THIS HAPPENING?
Network hardware that controls access to the College systems is currently operating in a risky state. Normally, IT provides hardware redundancy so that no single failure can cause a total lack of access; currently the fail-over to the redundant equipment is not functional. Any failure to the primary equipment could shut down all access at a most inconvenient time.  IT is proactively scheduling the outage on the best terms available.

WHAT IT WILL BE DOING
IT will send a notice to log off College systems, initiate a “fix” to the network equipment by the vendor, test and confirm proper operation, restart any affected systems, and send an ‘all clear’ notice.

WHAT YOU NEED TO DO
Logoff all systems prior to 12 noon.  Report any issues to Helpdesk after the “all clear” notice has been sent.

Please refer any questions to the HelpDesk@cofc.edu or call 843-953-3375.

Unscheduled IT Outage for FS2 (Updated)

By Monica Lavin
Posted on 18 November 2011 | 10:03 am

Updated 1:40 pm

Access to the FS2 server has been restored. Technicians are continuing to monitor the system for further issues.  All users with folders/files located on FS2 should now be able to access that information. Thank you very much for your understanding during the unscheduled outage, and we apologize for the inconvenience.

 

Previously

We are experiencing technical difficulties with the FS2 server. Some users will be unable to access files located on their U:/ drive until the problem is resolved. At this time we do not have an estimated resolution time. We will send additional information as soon as it becomes available.

Thank you very much for your cooperation during this unscheduled IT outage.

If you need further assistance, please contact

Helpdesk@cofc.edu

843-953-3375 option 3

Phishing Attack- email delayed

By Monica Lavin
Posted on 2 November 2011 | 10:44 am

You may receive non-delivery email messages from a number of email providers, including Hotmail, AOL and Comcast.  This is the result of a compromised email account that sent out thousands of spam messages.  Because of this we have been blocked by some mail systems as spammers.  Most of these blocks will be removed within the next 24-48 hours—some may take longer.  Each email provider has their own set of rules and delays to protect their users from spam.  We use this same method to protect the College of Charleston Exchange users.

This compromised email account appears to be the result of a College employee responding to a phishing scam, providing their username and password to a criminal.  The phishing message most likely asked the person to click on a link that led to a web-form or replied to an email asking for their login information.    The IT Department at the College of Charleston will never ask you for your login and password by email.  Any e-mail message you receive asking for this information is a Phishing attempt, and should simply be deleted.

We will continue to monitor this issue and provide updates to the College community as they become available. We apologize for the inconvenience and thank you for your patience as we work to resolve this issue.  If you have any questions or concerns please contact the helpdesk at helpdesk@cofc.edu or 953-3375 opt #3.

Unscheduled outage on People server on February 18

By Monica Lavin
Posted on 18 February 2011 | 7:14 pm

On Friday, February 18, the College’s web server for faculty and staff personal web pages experienced an interruption in service from approximately 1:00 pm to 6:00 pm.  The issue has been resolved and user access restored.  If you find that you have any difficulties working with the People server, please contact Helpdesk at 935-3375 and open a ticket.  Thanks.

ePrint Outage Scheduled for Monday, September 27

By Monica Lavin
Posted on 24 September 2010 | 12:44 pm

ePrint will be experience a brief outage between noon and 1:00 p.m. on Monday, September 27, 2010.

Thank you very much for your cooperation during this maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

OAKS Outage Scheduled for September 28

By Monica Lavin
Posted on 14 September 2010 | 1:06 pm

The OAKS production system will be unavailable on Tuesday, September 28th starting at 8:00 am until 2:00 pm for planned system maintenance.

Thank you very much for your cooperation during this maintenance.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

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