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Archives For Unscheduled Outage

MyCharleston Service Disruption

By Monica Lavin
Posted on 11 August 2014 | 11:20 am

Update 8/11/14 at 1:12PM: The College of Charleston’s MyCharleston has been restored and is operating normally. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

8/11/14 at 12:15PM: The College of Charleston’s MyCharleston is experiencing an unscheduled disruption in service.  Information Technology is aware of the situation. In order to restore service, IT will restart MyCharleston starting at 12:45PM today. Users will experience a brief disruption in service.

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

 

Unscheduled IT Outage

By Monica Lavin
Posted on 15 September 2013 | 7:44 pm

The College’s streaming server lemon.cofc.edu has experienced a serious interruption in service. This will result in the inability to view some embedded content in OAKS, blogs, and on some College websites.  Information Technology is aware of the issue and working to resolve it as quickly as possible. At this time we cannot estimate the time for repair, but will inform the campus once the service is restored or a viable option for serving content from Lemon is implemented.

If you have any questions or need further assistance please contact the Helpdesk.

helpdesk@cofc.edu

953-3375 Option #3

  • The Scantron Scanner in the Bell building is currently out of order.  A replacement scanner will be arriving on Thursday.
  • The Scantron Scanner in Addlestone 335 is available.

As a reminder – the Scantron in the Resource room in the Addlestone Library is Self Service and offers extended hours of availability 7 days per week.  Drop off Service is still available with IT during regular hours but may take a little extra time due to the outage.

Additional updates to this situation are not expected unless the replacement Scantron Scanner for the Bell Building fails to arrive as planned.

 

Helpdesk

 

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Faculty Resource Room at the Addlestone Library :  The faculty resource room in Addlestone room 335 is gaining popularity.  We already have a number of faculty writer’s groups that use the room on specific days.  However there is plenty of space and availability.  Currently there is a self-service Scantron machine in the room but you may also use the room to conduct research, write, review student papers or other individual or collaborative scholarly pursuits.  You may sign out the room key at the Circulation desk.  Printed instructions for using the Scantron are available, if needed.  Please return instructions with room key to the Circulation desk.  Faculty who are experienced using the Scantron are encouraged to use the self-service library Scantron to grade their tests.   Due to the limited number of staff, the library does not provide drop-off service.  Drop off service is provided in the Bell building.

Faculty Resource Room Hours of Operation
Monday – Thursday: 7:30am-12:00am
Friday: 7:30am-8:00pm
Saturday: 10:00am-8:00pm
Sunday: 10:00am-12:00am

Unscheduled Outage – Telephone System 4/9/13

By Monica Lavin
Posted on 9 April 2013 | 1:36 pm

The College telephone system is currently experiencing technical difficulties and all Charleston-area state agencies are similarly affected. At this time College telephones cannot reliably receive incoming calls from outside callers. Outside callers may be unable to connect or experience extreme static if they are able to connect. Spirit Telecommunications, the state provider of telephone service to the College, is aware of the issue and working to resolve it. At this time Spirit is not providing an estimated resolution time. We will send additional information as soon as it becomes available to us.

Thank you very much for your cooperation during this unscheduled telephone service interruption.

If you need further assistance, please contact

Telephoneservices@cofc.edu
843-953-3375

Option 2

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