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Outage Scheduled for Friday, January 3 from Noon – 1PM

By Monica Lavin
Posted on 3 January 2014 | 8:46 am

WHAT YOU NEED TO KNOW
All the IT systems listed below must be taken out of service on Friday, January 3 for approximately one hour beginning at noon.  This proactive action is required to restore necessary redundancy to the means of accessing these computer systems vital to faculty, staff and students. The scheduling of this outage is intended to minimize impact to everyone, especially to students returning to campus, and to minimize the duration of the outage since the hardware vendor and the several involved IT staff will be on hand during this time.

WHAT SYSTEMS WILL BE AFFECTED

  • Faculty and Staff email
  • MyCharleston
  • OAKS
  • Banner Self-Service
  • Banner Student, Finance, HR/Payroll, Accounts Receivables, Financial Aid, Employee, Relationship Management (BRM)
  • College web pages
  • Academy1
  • Aceware
  • Admissions
  • Axiom
  • BDMS
  • Cognos
  • Cougar Alerts to Faculty/Staff email
  • Cougar Card Services
  • DegreeWorks
  • Echo360
  • ePrint
  • eProcurement
  • Explorance
  • GradesFirst
  • Internal and external VPN
  • ODS
  • Parking Services
  • POSM
  • Raiser’s Edge
  • Resource 25
  • ScanNet
  • StarRez
  • Touchnet
  • “U” drive files on Data Center storage
  • UC4
  • Workflow

This scheduled outage will NOT affect on-campus Internet access to resources external to the College. Student email systems will be unaffected.

WHY IS THIS HAPPENING?
Network hardware that controls access to the College systems is currently operating in a risky state. Normally, IT provides hardware redundancy so that no single failure can cause a total lack of access; currently the fail-over to the redundant equipment is not functional. Any failure to the primary equipment could shut down all access at a most inconvenient time.  IT is proactively scheduling the outage on the best terms available.

WHAT IT WILL BE DOING
IT will send a notice to log off College systems, initiate a “fix” to the network equipment by the vendor, test and confirm proper operation, restart any affected systems, and send an ‘all clear’ notice.

WHAT YOU NEED TO DO
Logoff all systems prior to 12 noon.  Report any issues to Helpdesk after the “all clear” notice has been sent.

Please refer any questions to the HelpDesk@cofc.edu or call 843-953-3375.

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