CofC Logo
Ask the Cougar

Archives For classlist

OAKS Synchronization Issue Resolved

By Monica Lavin
Posted on 19 August 2014 | 10:52 am

The synchronization issue between the Banner class list and the OAKS class list has been resolved. If you experience a discrepancy between your OAKS and Banner class list, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

OAKS and Banner Class List Synchronization

By Monica Lavin
Posted on 18 August 2014 | 7:07 pm

IT is investigating a possible synchronization issue between the Banner class list and the OAKS class list. If you experience a discrepancy between your OAKS and Banner class list, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu. IT will be closely monitoring any OAKS related Helpdesk tickets to verify if a pattern is evident.

Faculty can also use the online form to request that a student be added or removed from your OAKS class through the following steps:

If students do not have access to a particular course, please instruct them to contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu. Students will also be notified by IT.

Thank you for your assistance!

OAKS and Banner Classlist Update

By Monica Lavin
Posted on 2 May 2014 | 6:00 am

IT has been actively working to correct the synchronization issues between Banner and OAKS cross-listed courses (combining multiple sections of the same course into one OAKS shell). Thorough testing between Information Technology and the Registrar’s Office yielded successful results between Banner and OAKS Version 10.3. OAKS will be upgraded to Version 10.3 on May 9th. For more information about the upgrade, please visit: https://blogs.cofc.edu/it/2014/05/01/oaks-scheduled-maintenance/.

We highly encourage faculty to submit your cross-listing requests before any type of student work is completed in the course. As you know, ALL STUDENT work/grades will be LOST during the cross-listing process. Cross-listing requests can take up to 3 business days to process so please plan accordingly. To request that a course be cross-listed visit http://goo.gl/nFSmQy.

If you have any questions, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

There is an known synchronization issue between the Banner class list and the OAKS class list that occurs during the Drop/Add period. This may result in a student’s record not being updated properly in OAKS.  The synchronization process between OAKS and Banner has a 99% success rate — as a result a very small number of users may have experienced this issue.  It is very important to IT that we find a solution.  Internally, we have developed a short term solution that we hope to implement before the start of our Spring 2014 semester. We are also working diligently with our Vendors to find a long term solution.  IT will keep the campus updated with progress.

If you notice a descerpancy between your OAKS and Banner class list, please contact Helpdesk@cofc.edu.

Skip to toolbar