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IMPACT: Banner Workflow will be unavailable during the maintenance window.
DATE: Tuesday, March 28, 2017
TIME: 8:00 PM – 9:00 PM
Overview: On Tuesday March 28, 2017 from 8:00 PM to 9:00 PM, IT will perform emergency maintenance to Banner Workflow to resolve an issue. Banner Workflow and CofC Web Forms on MyCharleston MyForms tab will be unavailable during this maintenance window.
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
SERVICE: MyCharleston/Banner Upgrade
IMPACT: Access to Banner Production Services including MyCharleston, Self-Service Banner (SSB), Internet Native Banner (INB), Banner Batch, UC4, and other applications dependent upon Banner for integration will be unavailable during this maintenance window.
DATE/TIME: Saturday, December 20th at 9:00 PM thru Sunday, December 21st at 2:00 PM
OVERVIEW: On Saturday, December 20th at 9:00 PM until Sunday, December 21st at 2:00 PM, Information Technology will perform an upgrade to Banner Production Services including MyCharleston, Self-Service Banner (SSB), Internet Native Banner (INB), Banner Batch, UC4, and other applications dependent upon Banner for integration. Access to these applications will be unavailable. All services will be restored by 2:00 on Sunday, December 21st, 2014.
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
Thank you for your patience.
SERVICE: Banner INB Upgrade
IMPACT: Banner INB will be upgraded and inaccessible for all users during this maintenance window.
DATE: Sunday, August 3, 2014
TIME: 7:00 a.m. – 3:00 p.m.
OVERVIEW: IT will be performing upgrades on the College applications listed below and their respective services will be unavailable. All services will be restored by August 3rd at 3:00 PM.
Note: During the Banner maintenance, MyCharleston will not be available starting at 7:00 a.m. until 10:00 a.m. OAKS, Cmail, Outlook Web Access, and Community Forums will be available and operating normally. When MyCharleston is unavailable an alternative webpage will be displayed that will outline how to access applications that are within the MyCharleston portal.
ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.
Access to Banner Self Service has been restored. To repair the problem that caused the initial service disruption, IT will restart one of our systems at noon today. This restart may cause a brief disruption of service to the following applications:
- Cognos
- DegreeWorks
- eProcurement
We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.
SERVICE: Routine Application Maintenance
IMPACT: Banner, ODS and BDMS will be upgraded & inaccessible for all users from May 17th until May 18th. On May 18th, IT will also be performing maintenance on the applications listed in the table below.
DATE: Saturday, May 17 and Sunday, May 18, 2014
TIME: May 17 at 8:00 AM to May 18 at 4:00 PM
OVERVIEW: IT will be performing preventative maintenance and/or upgrades on the College applications listed below. Their respective services will be unavailable. All services will be restored by 4:00 PM on May 18th.
Please note that IT performs routine maintenance during the second Sunday of each Month. Due to graduation activities, routine maintenance will be held during the third Sunday of May.
| Applications | Date/Time |
| ODS, BDMS and Cognos | May 17th at 8:00 AM to May 18th at 4:00 PM (Cognos will be unavailable during this time due to the ODS upgrade) |
| Banner Production Services including SSB, INB, Banner Batch and UC4 | May 17th at 6:00 PM to May 18th at 4:00 PM |
| Main College Website Exchange People VPN Application Portal Parking System OAKS Axiom Raiser’s Edge Mobile Raiser’s Edge Avery Research Center website Cougar Card Services MyCharleston Student Web Server ePrint Hotel Management VisionCAD Vision RMS eXplorance R25 Jasper Academy One FileLocker eVisions Titanium Lowcountry Digital Library South Carolina Digital Library Lowcountry Digital History Initiative Library Institutional Repository Marine Resources Library Website Library Mobile Catalog Library Support Ticket System Library EAD Finding Aids Interlibrary Loan CAS HelpDesk SDE IR SAS Oceanica SharePoint eProcurement Art History MDID Echo360 StarRez ACEWeb TouchNet ListServ Visix Tickets Exchange Xerox Server All File Servers including Wharfside, Pitt, Aiken, Horizon, Dixie and Drayton |
May experience a brief service disruption sometime on May 18th 11:00 Am to 4:00 PM. IT will minimize the service disruption for all applications, specifically Exchange and OAKS. If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again. |
IT has been actively working to correct the synchronization issues between Banner and OAKS cross-listed courses (combining multiple sections of the same course into one OAKS shell). Thorough testing between Information Technology and the Registrar’s Office yielded successful results between Banner and OAKS Version 10.3. OAKS will be upgraded to Version 10.3 on May 9th. For more information about the upgrade, please visit: https://blogs.cofc.edu/it/2014/05/01/oaks-scheduled-maintenance/.
We highly encourage faculty to submit your cross-listing requests before any type of student work is completed in the course. As you know, ALL STUDENT work/grades will be LOST during the cross-listing process. Cross-listing requests can take up to 3 business days to process so please plan accordingly. To request that a course be cross-listed visit http://goo.gl/nFSmQy.
If you have any questions, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.