SCS Test Site

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SCS Test Site

Author Archives: IT Lab Manager

Now hiring at the information desk

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We are looking to hire a new student worker at the information desk.  If you are interested in this position, please fill out the form below so we can get in touch with you.  Because it’s late in the semester and the schedule is already set, we are hiring to fill specific hours, so only those who can work the hours below will be considered.

  • Tuesdays from 1 PM – 4 PM
  • Wednesdays from 8 PM – Midnight
  • Thursdays from 1 PM – 4 PM

Computer experience and/or library experience is helpful, but not required.

Please fill out the availability form if you are interested in this position.

Apple releases the latest version of OSX and what it means for you

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Apple released the latest version of OSX, 10.9 (Mavericks) on October 22nd.  Because it is so new, we have not had a chance to test it with CampusWide printing.  We have only seen one computer running it so far and that one did not work with our system, so we don’t recommend upgrading to OSX 10.9 until we have had time to test it thoroughly and the manufacturer of the printing software we use has a chance to release updates to ensure compatibility.

If you do upgrade your Mac to the latest version, you may not be able to print through our system and may have to email files to yourself and then log into a lab computer to print them.

There is also the possibility that it may have issues connecting to our wireless network, although that is less likely because the wireless network technology we use is commonly used.  We will let you know if we find any other issues during our testing of this new technology.

Win an iPad or windows tablet

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Win a 16GB Apple iPad or a Dell Latitude 10 Windows tablet by answering questions about IT services at the College of Charleston!

Check your email for a message from HelpDesk regarding the TechQual+ Project to get your unique survey ID number.  You will be directed to the following link https://survey.techqual.org/  Simply enter your survey ID number to begin the survey.

Individuals who complete this assessment in its entirety will be entered into a drawing to win their choice of an Apple iPad or a Dell Latitude 10 Windows tablet. One winner will be randomly selected and notified before December 2, 2013.

The survey is designed and administered by the TechQual+ service and research project and will close 5 p.m. Friday, November 8.  The anonymity of your response is assured by TechQual+ and only one response per person can be submitted.

By responding to the TechQual+ survey, you tell us where improvements are needed. TechQual+ assists leadership in better understanding the technology needs of the College of Charleston community. Responses to the survey will help support project priorities. The survey tool asks questions in the following areas:

  • Connectivity and Access
  • Technology and Collaboration Services
  • Support and Training

It will ask you to provide evaluations regarding minimum expectation levels, desired service levels, and perceived service levels for 13 core commitments.

Your participation will allow the College of Charleston to measure its progress year after year and will allow comparisons to be made between Information Technology at the College and other universities. Completing the survey will require approximately 10 minutes.

Additional information about TechQual+ can be found at Higher Education TechQual+ Project.  Last years results can be found at the IT website.

If you have questions about the survey, please contact HelpDesk at helpdesk@cofc.edu or 953-3375.

How do I print in the computer lab?

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  1. Select Single Sided Copies as your printer and click print.
  2. Enter your MyCharleston username and password.Note: text entered here always displays in capital letters, but uppercase and lowercase are still treated differently. Check your caps lock key to see whether you are really typing in uppercase or lowercase.
  3. You will be shown the total cost of your print job. Your 300 free prints per semester are treated as a $15 credit. You are not charged at this step.
  4. Next to each printer in the Addlestone lab is a release station. On the release station, click on the side of the screen that says Campuswide Printing.
  5. Enter your MyCharleston username and password.Note: text entered here always displays in capital letters, but uppercase and lowercase are still treated differently. Caps lock is disabled on the release stations, so use the shift key if you need to enter capital letters.
  6. Select your print job (you can select multiple by dragging or ctrl-clicking) and click print.
  7. You will be shown the total cost of your print jobs and asked how you want to pay.
    • To pay with Cougar Cash, click the top button and then swipe your card.
    • To use your 300 free pages, click the middle button.

Printing temporarily down

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We’re sorry for the inconvenience, but printing within the computer lab and from the campuswide printing service is temporarily unavailable due to system problems.  We are working on it and hope to have it available by 2:30 PM.  As more information comes available, we’ll let you know the status of it and again, we are sorry for the inconvenience.

Student Computing Support

Lab hours over Spring Break

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The library hours will change during spring break. For your convenience, we’ve listed the house the library is open below:

  • Fri, Mar 1 – 7:30 AM – 6 PM
  • Sat, Mar 2 – CLOSED
  • Sun, Mar 3 – CLOSED
  • Mon, Mar 4 – 7:30 AM – 6 PM
  • Tues, Mar 5 – 7:30 AM – 6 PM
  • Wed, Mar 6 – 7:30 AM – 6 PM
  • Thu, Mar 7 – 7:30 AM – 6 PM
  • Fri, Mar 8 – 7:30 AM – 6 PM
  • Sat, Mar 9 – CLOSED
  • Sun, Mar 10 – 10 AM – 2 AM