Category Archives: Status Updates

Google Drive

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 June 4, 2014 9:29:00 AM PDT

The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

 June 4, 2014 8:42:00 AM PDT

Google Drive service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

 June 4, 2014 8:13:00 AM PDT

Our team is continuing to investigate this issue. We will provide an update by June 4, 2014 9:39:00 AM PDT with more information about this problem. Thank you for your patience.

Affected users are experiencing slowness, latency issues, and receiving 500 errors when accessing drive.google.com

 June 4, 2014 7:39:00 AM PDT

Our team is continuing to investigate this issue. We will provide an update by June 4, 2014 9:39:00 AM PDT with more information about this problem. Thank you for your patience.

Affected users are having slowness and latency issues when accessing drive.google.com

 June 4, 2014 7:32:00 AM PDT

We’re investigating reports of an issue with Google Drive. We will provide more information shortly.

Printing temporarily down

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We’re sorry for the inconvenience, but printing within the computer lab and from the campuswide printing service is temporarily unavailable due to system problems.  We are working on it and hope to have it available by 2:30 PM.  As more information comes available, we’ll let you know the status of it and again, we are sorry for the inconvenience.

Student Computing Support

Win an Apple iPad

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Win a 16GB Apple iPad by answering questions about IT services at the College of Charleston!

This survey is designed and administered by the TechQual+ service and research project and will close 5 p.m. Friday, November 9.  The anonymity of your response is assured by TechQual+ and only one response per person can be submitted.

After completing the survey on the TechQual website, you will be directed back to the College of Charleston webpage to enter your name and email address if interested in a chance to win.

By responding to the TechQual+ survey, you tell us where improvements are needed. TechQual+ assists leadership in better understanding the technology needs of the College of Charleston community. Responses to the survey will help support project priorities. The survey tool asks questions in the following areas:

  • Connectivity and Access
  • Technology and Collaboration Services
  • Support and Training

It will ask you to provide evaluations regarding minimum expectation levels, desired service levels, and perceived service levels for 13 core commitments.

Please click the link below to participate.  Your participation will allow the College of Charleston to measure its progress year after year and will allow comparisons to be made between Information Technology at the College and other universities. Completing the survey will require approximately 20 minutes.

https://survey.techqual.org/dl.aspx?g=23ed48b1-dc6b-4f33-befb-e6d4434e1620

You may also login to MyCharleston to access this survey and then enter to win the Apple iPad. You will find a link to the TechQual survey on the Home tab of MyCharleston.

Additional information about TechQual+ can be found at Higher Education TechQual+ Project

If you have questions about the survey, please contact HelpDesk at helpdesk@cofc.edu or 953-3375.

Internet Outage this weekend (July 20-22)

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There will be two separate, planned College network and systems application outage the weekend of July 20 – 22.

First Outage

There will be no Internet access beginning Friday night at 6:00 pm with intermittent Internet access while the new systems are tuned. Network access within the campus will not be affected, however anything off campus will not be accessible during the time.

This outage is ultimately going to be a huge benefit for everyone because Information Technology is replacing the older, over-capacity electronics that connect the College network to the Internet and installing new connections to a new and larger connection to the Internet.

Second Outage

On Sunday, July 22nd, IT will also perform an upgrade to the Bell Building Data Center from 8:00 a.m. until approximately 2 p.m  This will require that all equipment in the Data Center be powered off to perform this critical and sensitive electrical work.  This means that all systems will not be available during this time.  Below is a list of commonly used system that will be down during this maintenance period on Sunday:

  • MyCharleston
  • OAKS
  • Financial Aid
  • College web pages
  • Cougar Card Services (no vending machines or paying for prints/copies using card)
  • GIS

All other systems located in the Bell Building Data Center not listed above will also be affected.

Thank you for your cooperation as IT works upgrade our technology resources.