Signed, Sealed, Delivered: Marketing Major Leads at Amazon Internship

Emily and her manager. Provided.

by Mia Olijslager

Emily Cooperman takes a selfie at her Amazon operations internship. Photo provided.

There is a lot that goes on between the time you hit that “place your order” button and seeing your package delivered at your doorstep, just ask Emily Cooperman ‘22.

After spending ten weeks as an intern at one of Amazon’s delivery stations in New Jersey this summer, the marketing major and minor in hospitality and tourism management found her knack for impacting customer’s lives through delivery operations.

The School of Business recently caught up with Emily to learn more about her summer at Amazon.

What drew you to an internship with Amazon?

Throughout college, I’ve had multiple internships with small companies. They were great and I am thankful for those experiences, but I really wanted to experience working for a larger company. I figured what a better company than Amazon, the world’s fastest-growing online retailer! The application process included a behavioral profile and situational questions about real-life instances in the workplace. After I sent in my application, I had two back-to-back virtual interviews. Once I was offered the position and accepted, I became a part of the Intern 2021 Cohort.

What did your day-to-day look like as an operations management intern?

In a word, hectic! Each delivery station operates on a 24-hour workday. The night and day shifts are each entirely focused on getting packages out the door. As part of the day shift, we oversaw the loading of over 100 delivery trucks daily. In the world of operations, and especially Amazon, the smallest mishap can cause the entire process to get bogged down.

What is one thing you are most proud of accomplishing during your internship?

Once the trucks departed, a key part of my day was to work on my internship project. Each intern at Amazon was required to work on local process improvement needs and present their research to senior leadership after their internship. My project addressed delivery errors, and through my work, I ultimately made a process improvement recommendation that saved the station approximately $16,000 during my ten-week internship alone!

Emily and her manager. Provided.

Emily and her manager. Provided.

That’s impressive! What business classes prepared you for your time at Amazon?

MGMT 301 — Management and Organizational Behavior — taught by Alexis Carrico certainly pertained to my internship as it equipped me with background knowledge about leadership styles in the workplace, customer responsiveness and six sigma. Amazon prides itself on its “customer obsession,” and I saw much of the class’s teachings and theories put into practice. Another course, Productions/Operations Management, DSCI 304 taught by Maryam Mahdikhani, was especially helpful in giving me an understanding of supply chain and process improvement methods. Amazon is assessing its operations daily and constantly tweaking for improvements.

What’s the most interesting thing you’ve learned while interning at Amazon?

The process of how a package completes its journey and ultimately winds up at the correct customer’s doorstep was fascinating! As a customer, I was always very curious about the process of ordering something and it showing up at your house two days later. Amazon’s daily success is truly a supply chain miracle!

What has been a key takeaway from your internship experience?

I was so shy when I started college and got nervous about everything. But, I was extremely motivated to use all the resources I could during my time at CofC to help set me up with the best career I could find. I knew the first part of that would be securing meaningful internships. Using the School of Business Student Success Center and resume and interview practice from my business fraternity Phi Chi Theta helped to polish my skills and taught me where to find opportunities.

Any advice for your peers?

Get out of your comfort zone, apply to as many internships as possible and research companies you are interested in! It is never too soon to start planning for your future. “Have fun, work hard and make history,” as they say at Amazon.

 This interview has been edited and condensed.

Alumna Joins Forces with Local Non-Profit To Share the Joys of Cooking Virtually

Lauren Furey ’19  has always loved feeding people, and recently she’s been doing so virtually.

Since social distancing orders have been put in place due to the COVID-19 pandemic, Furey – owner of  Lauren Furey LLC which offers personally curated culinary experiences – joined forces with Lowcountry Local First to produce a cooking webinar that utilized products from local farmers. With more than 30 viewers, Furey feels it was a good way to collaborate with those in the community.

“I think the webinar was a perfect way to combine the farmers, Lowcountry Local First, and what I’m doing on the culinary side of things to make it entertaining for people,” says Furey.

As a culinary entrepreneur, she aims to do just that. With goals to create unique and thoughtful experiences for her guests, she says this time social distancing has given her more space to think outside of the box on ways to do this.

“Instead of focusing on booking bachelorette parties, I’ve had no other option but to pivot and notice what other people in the community are doing,” she says. “It’s been challenging, but it’s also giving me a lot of time to think about where I want to go with everything. It’s been interesting seeing restaurants offering curbside service and everyone supporting each other. It’s made me more motivated to keep on trucking.”

Furey graduated from the College with a double major in business administration and hospitality and tourism management. While still a student, she launched her company that provides private chef services and cooking classes. She knows without her time at the b-school she would not be able to think about her business the way she does now.

“The business school helped me figure out where that inner spark in me was and how to apply it to cooking,” says Furey.

Furey is currently working on new webinars and cooking lessons. In the meantime, she says she can be found on Instagram (@laurensfurey), where she is always cookin’ up new recipes.

Founder of PureCars to Speak at the College of Charleston School of Business

Make Your Mark Speaker Series Spring 2019 Flyer
Headshot of Jeremy Anspach

Jeremy Anspach, Founder and Chair, PureCars

The College of Charleston School of Business Department of Marketing will host founder and executive chairman of PureCars, Jeremy Anspach, for the Make Your Mark Speaker Series on March 6, 2019.

Anspach, a Detroit native and automotive-marketing pioneer, founded PureCars in 2007 after recognizing the impacts the digital age was having on consumer behavior.

PureCars is a leading marketing automation and business intelligence technology company that helps dealers sell more cars. The company has won numerous awards including best search engine marketing provider, best place to work, fastest-growing company in South Carolina and Inc. 5000’s single fastest-growing automotive company.

The digital marketing guru’s drive and passion led PureCars to become one of only seven automotive Google Premier Partners, powering digital marketing for more than 3,000 dealers across the country. In 2015, Anspach led the PureCars team to a successful acquisition by Raycom Media, one of the largest broadcast companies in the country.

Esta Shah, Ph.D., assistant professor of marketing and series coordinator, says the School of Business is looking forward to hosting the digital marketing visionary.

“Mr. Anspach understood the growing impact of digital marketing on consumers well before his peers and was able to convert that insight into a transformative business in the automotive industry. We hope local business professionals and friends of the College will join our students for this engaging and enlightening lecture on the power of digital marketing in the modern age.”

This event is free and open to the public and will begin with a networking mixer at 6 p.m. in the Tate Gallery on the second floor of the business school. Following the mixer, Anspach will speak at 7 p.m. in the Wells Fargo Auditorium in the Beatty Center of the School of Business, located at 5 Liberty Street.

About the Make Your Mark Speaker Series

The Make Your Mark Speaker Series hosted by the School of Business Department of Marketing showcases prominent marketing experts. These thought leaders come to the School of Business prepared to share their stories, experience and advice with young marketing students and local marketing professionals. Each event kicks off with a networking reception and follows with a formal presentation by an industry professional.

About the College of Charleston School of Business

The College of Charleston School of Business has more than 3,000 students enrolled in ready-to-work programs including nine undergraduate majors, 10 minors and six concentration areas, an Honors Program in Business, and master’s programs in business and accountancy. The School of Business is recognized among the top 30 colleges for studying business abroad by the Business Research Guide. It has several Centers of Excellence and initiatives that support specific industries, conduct research and help to strengthen ties with the global business community. The Centers and initiatives also advance the educational experience and understanding of business students in a variety of specialty areas, including real estate, entrepreneurship, global business, economics and tourism.