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Wireless Equipment Maintenance

By Monica Lavin
Posted on 30 October 2014 | 10:03 am

SERVICE: Update existing wireless equipment
IMPACT: Certain wireless networks (such as CofC-Guest and CofC-Secure) will be unavailable depending upon locations.
DATE: Tuesday, November 4th, 2014 (College is closed due to Election Day)
TIME: Starting at 9:00 AM until 5:00 PM

OVERVIEW: On Tuesday, November 4th starting at 9:00 AM, Network Engineering will perform an upgrade on equipment that supports the wireless network.

CofC-Guest wireless only will be intermittent in the locations listed below:

  • Downtown campus
  • Grice
  • Patriot’s Point
  • North Campus
  • Harbor Walk

CofC-Guest and CofC-Secure wireless will be intermittent in the locations listed below:

  • Avery Research Center
  • 104 St. Philip St.
  • 14, 45, 55, 59, 65, and 69 Coming Street
  • 114 Wentworth Street

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing

Thank you for your patience.

Classroom Technology Project Update

By Monica Lavin
Posted on 15 May 2014 | 11:10 am

Below are some brief updates with the Classroom Technology Project for fiscal year 2014 and 2015. IT would like to thank Physical Plant, the Registrar’s Office, and Facilities Planning for their ongoing assistance with this project!

Fiscal Year 2014

Information Technology and Physical Plant are upgrading the last classroom, BCTR 320, now. This classroom is slated to be complete on June 6, 2014. This classroom will have varying levels of accessibility for instructors with visual and mobility impairments. For a complete list of the 28 classrooms in FY 14, visit Classroom Technology FY 14 List.

Fiscal Year 2015

The tentative classroom list and schedule for FY 15 are available at Every year, IT and Physical Plant receive more classroom requests than our resources permit. All remaining classrooms will be considered for the following fiscal year. We are proposing to upgrade 28 classrooms. However, the final number of classrooms that will be upgraded is contingent upon receiving additional funding. We will have more information once the Board of Trustees approves the College budget.

IT and Physical Plant have already met with each of the respective department chairs and gathered their needs and requests for the classrooms. We also worked closely with the Registrar’s Office to identify swing space. Like previous years, all appropriate department chairs and faculty will be notified of the following:

  • Dates for the upgrade
  • Scheduled classroom swing space
  • Description of the technology upgrade
  • Available training opportunities
  • Completion date

We’ll continue to keep you updated.

Routine Application Maintenance

By Monica Lavin
Posted on 5 May 2014 | 7:02 am

SERVICE: Routine Application Maintenance

IMPACT: Banner, ODS and BDMS will be upgraded & inaccessible for all users from May 17th until May 18th. On May 18th, IT will also be performing maintenance on the applications listed in the table below.

DATE: Saturday, May 17 and Sunday, May 18, 2014

TIME: May 17 at 8:00 AM to May 18 at 4:00 PM

OVERVIEW: IT will be performing preventative maintenance and/or upgrades on the College applications listed below.  Their respective services will be unavailable. All services will be restored by 4:00 PM on May 18th.

Please note that IT performs routine maintenance during the second Sunday of each Month. Due to graduation activities, routine maintenance will be held during the third Sunday of May.

Applications Date/Time
ODS, BDMS and Cognos May 17th at 8:00 AM to May 18th at 4:00 PM (Cognos will be unavailable during this time due to the ODS upgrade)
Banner Production Services including SSB, INB, Banner Batch and UC4 May 17th at 6:00 PM to May 18th at 4:00 PM
Main College Website
VPN Application Portal
Parking System
Raiser’s Edge Mobile
Raiser’s Edge
Avery Research Center website
Cougar Card Services
Student Web Server
Hotel Management
Vision RMS
Academy One
Lowcountry Digital Library
South Carolina Digital Library
Lowcountry Digital History Initiative
Library Institutional Repository
Marine Resources Library Website
Library Mobile Catalog
Library Support Ticket System
Library EAD Finding Aids
Interlibrary Loan
HelpDesk SDE
Art History MDID
Tickets Exchange
Xerox Server
All File Servers including Wharfside, Pitt, Aiken, Horizon, Dixie and Drayton
May experience a brief service disruption sometime on May 18th 11:00 Am to 4:00 PM. IT will minimize the service disruption for all applications, specifically Exchange and OAKS. If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.



















OAKS Scheduled Maintenance

By Monica Lavin
Posted on 1 May 2014 | 7:00 am

SERVICE: OAKS (College’s Learning Management System)

IMPACT: OAKS will be unavailable during the upgrade for all faculty, staff, and students. OAKS will be completely  inaccessible during this time. Please plan accordingly.

DATE: May 9, 2014

TIME: OAKS will be unavailable during the entire day on May 9, 2014


On May 9th, OAKS will be unavailable while it undergoes an upgrade to version 10.3. This upgrade will bring increased functionality to several of the tools you use most, such as Content, Discussions and Dropbox. Since version 10.3 will offer new features, Teaching, Learning and Technology is offering faculty a variety of informational sessions to attend in April 2014. You can also view a brief video on what you can expect with version 10.3. For more information please visit


IT publishes all scheduled maintenance on the IT blog at We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing

New OAKS Version Coming Soon

By Monica Lavin
Posted on 19 March 2014 | 8:00 am

On May 9, 2014, OAKS will be upgraded to Version 10.3. Below you will find:

  • New features
  • Quick video highlighting the things that you can expect
  • Informational sessions and training

You can view the information below at

Cascade Server, the College’s content management system, has been upgraded to version 7.6 and there are several new features worth highlighting.

Stale Content Reporting

Stale web content is a problem for any site.  Now there are two ways you can report on assets that have not been updated recently — on the dashboard in the summarized pie chart form and in the stale content tab.  Review your site to see what content has not been touched for awhile and consider if its needs updating.


Drag and Drop File Uploading

Cascade Server now features a drop zone that allows you to upload any type of file that you would normally upload to the content management system just by dragging it from your desktop or an open folder into the drop zone.


Easier Access to Submit / Save Draft

The 7.6 upgrade also relocates the Submit / Save Draft / Cancel buttons to be “locked” at the bottom of the screen so you can access them without needing to scroll to the bottom of the page.

static-barYou can read the full release notes for 7.6 at  If you should have any questions about the upgrade or new features, please contact Helpdesk at 953-3375 or

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