Tag: support

Windows XP Update

Still running Windows XP? If so, your computer will not be able to access the College Network due to a security risk. Please contact Helpdesk@cofc.edu to learn how you can restore your access. Windows XP ‘Sunset’ Facts IT began the transition to Windows 7 starting in January 2012. Since January 2012, IT has upgraded roughly 2500 to Windows 7….Continue Reading Windows XP Update

Help Us Serve You Better

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to: track internal progress to ensure a timely resolution research if problems are occurring with other…Continue Reading Help Us Serve You Better

Notify IT of Upcoming College Conferences

If you plan to host a conference at the College of Charleston, please complete the brief form below so that IT is aware of the conference dates, location, desired IT needs and requirements. Please complete the form at least 10 days in advance of the conference. You can access the form at http://go.cofc.edu/itform. IT Support Services…Continue Reading Notify IT of Upcoming College Conferences

Known VPN Issue with OS X Mavericks

If you use the College’s VPN system on an Apple device, please do not update your desktop operating system to Mavericks as it may cause issues when accessing the VPN system. The VPN system at the College is purchased from a vendor. The vendor informed IT that they are testing various ways to work around…Continue Reading Known VPN Issue with OS X Mavericks