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Routine Application Maintenance

By Monica Lavin
Posted on 6 August 2015 | 9:49 am

SERVICE: Routine Application Maintenance
IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, August 9th.
TIME: 7:00AM until 4:00PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 7:00AM and 4:00PM on August 9th, 2015.

  • POSM
  • Assetworks (My Cougar Campus)
  • Cognos
  • Enrollment Management
  • Travel and Expense
  • Axiom
  • Eprocurement
  • StarRez
  • Touchnet
  • DegreeWorks Application Management
  • UC4 – Job Submission
  • Workflow
  • R25
  • CougarCard
  • Echo 360
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Chick-Fil-A
  • SDE
  • Visix
  • LPT1
  • Sharepoint
  • Cascade
  • Explorance
  • StarRez
  • BDMS

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

Routine Application Maintenance

By Monica Lavin
Posted on 6 March 2015 | 8:20 am

SERVICE: Routine Application Maintenance
IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, March 8, 2015
TIME: 9:00 AM until 4:00 PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 9:00 AM until 4:00 PM on March 8, 2015.

  • Database Servers
  • UC4/ Job submission
  • Degreeworks
  • Eprocure
  • Touchnet
  • Axiom
  • StarRez
  • BDMS
  • Resource 25
  • Travel and Expense
  • Luminis (MyCharleston)
  • Workflow
  • Course Review/Blue/Course Evals

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Routine Application Maintenance

By Monica Lavin
Posted on 5 February 2015 | 7:49 am

SERVICE: Routine Application Maintenance
IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, February 8, 2015
TIME: 7:00 AM until 5:00 PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 7:00 AM until 5:00 PM on February 8, 2015.

  • Cognos/ ODS (Service will be restored by 12:00 PM)
  • MyCharleston
  • Internet Native Manner (INB)
  • Self-Service Banner (SSB)
  • Banner Travel and Expense
  • BRM
  • Banner Workflow
  • Eprocurement
  • Touchnet
  • POSM
  • Axiom
  • BDMS
  • Resource 25
  • UC4 and Banner Job Submission
  • DegreeWorks
  • Workflow
  • Echo 360
  • OAKS
  • Appointment Manager
  • Explorance Course Review
  • Academy 1
  • Crestron Roomview
  • StarRez
  • Altiris

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Routine Application Maintenance

By Monica Lavin
Posted on 5 June 2014 | 7:03 am

SERVICE: Routine Application Maintenance and BDMS Upgrade

IMPACT: IT will be performing routine maintenance on the applications listed below.  During this maintenance window, IT will also be upgrading BDMS to version 6.5.

DATE: Sunday June 8, 2014

TIME:

  • 12:00 AM to 6:00 PM – routine maintenance
  • 7:00 AM to 9:00 PM – BDMS upgrade

OVERVIEW: IT will be performing preventative maintenance on College applications during the second Sunday routine maintenance window. The applications below may experience a brief service disruption sometime between 12:00 AM and 6:00 PM on Sunday, June 8th. BDMS will also be unavailable from 7:00 AM to 9:00 PM while it is being upgraded to version 6.5 service pack two.

Applications

  • VPN Application Portal
  • Parking System
  • OAKS
  • Axiom
  • Raiser’s Edge Mobile
  • Raiser’s Edge
  • Avery Research Center website
  • Cougar Card Services
  • Hotel Management
  • VisionCAD and VisionRMS
  • R25
  • Jasper
  • Titanium
  • HelpDesk SDE
  • IR SAS
  • Oceanica
  • SharePoint
  • eProcurement
  • Art History MDID
  • Echo360
  • StarRez
  • ACEWeb
  • TouchNet
  • ListServ
  • Visix
  • Tickets Exchange
  • Xerox Server
  • POSM
  • eTranscript
  • UC4
  • BDMS
  • Workflow

If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

More and more the College is relying on information technology applications and infrastructure to operate core College business systems, and to supply vital tools to enhance the academic experience. The threat of malware and malicious attacks is ever increasing, thus forcing institutions to re-investigate their security means to better protect the environment.

Combatting these attacks is a high priority for the College. Research has shown that a very important counter measure against cyber attacks is to ensure that every server and computer in the environment has the latest patches and upgrades installed. If one computer in the environment is not patched, it can increase risk to the entire environment.

Vendors often release application updates to fix various discovered bugs and to offer enhancement upgrades. Applying the updates is vital to keeping the applications available to the campus.  As a result, Information Technology dedicates the Second Sunday of each month for routine maintenance. Conducting routine maintenance reduces the risk of unplanned outages and possible security breaches.

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