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Routine Application Maintenance

By Monica Lavin
Posted on 6 August 2015 | 9:49 am

SERVICE: Routine Application Maintenance
IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, August 9th.
TIME: 7:00AM until 4:00PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 7:00AM and 4:00PM on August 9th, 2015.

  • POSM
  • Assetworks (My Cougar Campus)
  • Cognos
  • Enrollment Management
  • Travel and Expense
  • Axiom
  • Eprocurement
  • StarRez
  • Touchnet
  • DegreeWorks Application Management
  • UC4 – Job Submission
  • Workflow
  • R25
  • CougarCard
  • Echo 360
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Chick-Fil-A
  • SDE
  • Visix
  • LPT1
  • Sharepoint
  • Cascade
  • Explorance
  • StarRez
  • BDMS

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

Routine Application Maintenance

By Monica Lavin
Posted on 5 February 2015 | 7:49 am

SERVICE: Routine Application Maintenance
IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.
DATE: Sunday, February 8, 2015
TIME: 7:00 AM until 5:00 PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 7:00 AM until 5:00 PM on February 8, 2015.

  • Cognos/ ODS (Service will be restored by 12:00 PM)
  • MyCharleston
  • Internet Native Manner (INB)
  • Self-Service Banner (SSB)
  • Banner Travel and Expense
  • BRM
  • Banner Workflow
  • Eprocurement
  • Touchnet
  • POSM
  • Axiom
  • BDMS
  • Resource 25
  • UC4 and Banner Job Submission
  • DegreeWorks
  • Workflow
  • Echo 360
  • OAKS
  • Appointment Manager
  • Explorance Course Review
  • Academy 1
  • Crestron Roomview
  • StarRez
  • Altiris

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Routine Application Maintenance

By Monica Lavin
Posted on 10 September 2014 | 4:11 pm

SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below.  These applications may experience a brief service disruption during this maintenance window.

DATE: Sunday, September 14th.

TIME: 12:00AM until 3:00PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 12:00AM and 3:00PM on September 14th, 2014.

  • POSM
  • Axiom
  • Eprocurement
  • StarRez
  • Touchnet
  • DegreeWorks Application Management
  • Workflow
  • R25
  • CougarCard
  • Echo 360
  • Citrix
  • Parking Services
  • OAKS
  • NetCommunity
  • Raisers Edge
  • CMI
  • Hotel Management
  • VisionCAD
  • VisionRMS
  • Ruffalo Cody
  • Titanium
  • LabStats
  • Chick-Fil-A
  • SDE
  • Visix
  • LPT1
  • Sharepoint
  • Cascade
  • Explorance
  • StarRez
  • BDMS
  • Course Review

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

Banner INB Upgrade

By Monica Lavin
Posted on 1 August 2014 | 12:27 pm

SERVICE: Banner INB Upgrade

IMPACT: Banner INB will be upgraded and inaccessible for all users during this maintenance window.

DATE: Sunday, August 3, 2014

TIME: 7:00 a.m. – 3:00 p.m.

OVERVIEW:  IT will be performing upgrades on the College applications listed below and their respective services will be unavailable. All services will be restored by August 3rd at 3:00 PM.
Banner Production Applications including SSB, INB, Banner Batch and UC4
Note:  During the Banner maintenance, MyCharleston will not be available starting at 7:00 a.m. until 10:00 a.m.  OAKS, Cmail, Outlook Web Access, and Community Forums will be available and operating normally. When MyCharleston is unavailable an alternative webpage will be displayed that will outline how to access applications that are within the MyCharleston portal.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

More and more the College is relying on information technology applications and infrastructure to operate core College business systems, and to supply vital tools to enhance the academic experience. The threat of malware and malicious attacks is ever increasing, thus forcing institutions to re-investigate their security means to better protect the environment.

Combatting these attacks is a high priority for the College. Research has shown that a very important counter measure against cyber attacks is to ensure that every server and computer in the environment has the latest patches and upgrades installed. If one computer in the environment is not patched, it can increase risk to the entire environment.

Vendors often release application updates to fix various discovered bugs and to offer enhancement upgrades. Applying the updates is vital to keeping the applications available to the campus.  As a result, Information Technology dedicates the Second Sunday of each month for routine maintenance. Conducting routine maintenance reduces the risk of unplanned outages and possible security breaches.

Routine Application Maintenance

By Monica Lavin
Posted on 5 May 2014 | 7:02 am

SERVICE: Routine Application Maintenance

IMPACT: Banner, ODS and BDMS will be upgraded & inaccessible for all users from May 17th until May 18th. On May 18th, IT will also be performing maintenance on the applications listed in the table below.

DATE: Saturday, May 17 and Sunday, May 18, 2014

TIME: May 17 at 8:00 AM to May 18 at 4:00 PM

OVERVIEW: IT will be performing preventative maintenance and/or upgrades on the College applications listed below.  Their respective services will be unavailable. All services will be restored by 4:00 PM on May 18th.

Please note that IT performs routine maintenance during the second Sunday of each Month. Due to graduation activities, routine maintenance will be held during the third Sunday of May.

Applications Date/Time
ODS, BDMS and Cognos May 17th at 8:00 AM to May 18th at 4:00 PM (Cognos will be unavailable during this time due to the ODS upgrade)
Banner Production Services including SSB, INB, Banner Batch and UC4 May 17th at 6:00 PM to May 18th at 4:00 PM
Main College Website
Exchange
People
VPN Application Portal
Parking System
OAKS
Axiom
Raiser’s Edge Mobile
Raiser’s Edge
Avery Research Center website
Cougar Card Services
MyCharleston
Student Web Server
ePrint
Hotel Management
VisionCAD
Vision RMS
eXplorance
R25
Jasper
Academy One
FileLocker
eVisions
Titanium
Lowcountry Digital Library
South Carolina Digital Library
Lowcountry Digital History Initiative
Library Institutional Repository
Marine Resources Library Website
Library Mobile Catalog
Library Support Ticket System
Library EAD Finding Aids
Interlibrary Loan
CAS
HelpDesk SDE
IR SAS
Oceanica
SharePoint
eProcurement
Art History MDID
Echo360
StarRez
ACEWeb
TouchNet
ListServ
Visix
Tickets Exchange
Xerox Server
All File Servers including Wharfside, Pitt, Aiken, Horizon, Dixie and Drayton
May experience a brief service disruption sometime on May 18th 11:00 Am to 4:00 PM. IT will minimize the service disruption for all applications, specifically Exchange and OAKS. If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Routine Application Maintenance

By Monica Lavin
Posted on 11 April 2014 | 1:02 pm

WHAT YOU NEED TO KNOW

SERVICE: Routine Application Maintenance (Second Sunday Maintenance Window)
IMPACT: The applications listed below may experience a brief service disruption during this maintenance window.
DATE: Sunday, April 13, 2014
TIME: 9:00 AM – 10:00 AM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 9:00am and 10:00am on April 13th, 2014.

  • Faculty and Staff Email
  • MyCharleston
  • OAKS
  • VPN
  • College Websites
  • Aceware
  • Cognos
  • Workflow
  • Banner INB
  • Banner SSB
  • Axiom
  • UC4
  • Touchnet
  • DegreeWorks Application Management
  • CourseReview
  • Evision
  • StarRez
  • GradesFirst

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION

IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

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