OAKS Synchronization Issue

College of Charleston’s OAKS Learning Management System is experiencing a technical difficulty at this time. There is a synchronization issue between OAKS and MyCharleston (Banner). We are currently working with the vendor to correct it. If you notice any discrepancies in OAKS such as a course not being displayed properly or incorrect class lists, please know that…Continue Reading OAKS Synchronization Issue

OAKS Intermittent Login Issues

The College of Charleston’s OAKS (Learning Management System) is experiencing intermittent login issues. Information Technology is aware of the situation and working to restore service. Because the issues are intermittent, it’s best to wait a few minutes and try to login again. If you continue to experience these issues, please report them to the Helpdesk at 843-953-3375 or by emailing…Continue Reading OAKS Intermittent Login Issues

Critical Microsoft Security Update

SERVICE: Critical Microsoft Security Update IMPACT: IT will be applying a critical Microsoft security patch on servers that will affect the applications listed below.  These applications will experience intermittent disruptions in service. DATE: Saturday, April 18, 2015 TIME: 8:00 AM thru 12:00 PM OVERVIEW: A critical Microsoft remote exploit security patch (MS15-034) has been released and will be applied to affected Information Technology Production servers this Saturday, April…Continue Reading Critical Microsoft Security Update

New Course Display Feature in OAKS

A new feature is available in the OAKS My Courses widget that will make it easier to access your courses. You can now display courses by specific semesters, such as Spring 2015, and by your role (Instructor, Content Assistant, Student, etc). As a result, you’ll be able to find your current courses more quickly and easily….Continue Reading New Course Display Feature in OAKS

OAKS Maintenance

SERVICE: OAKS Service Pack Upgrade IMPACT: Access to OAKS will be unavailable during this maintenance window. DATE: Friday, March 6th TIME: 9:30am – 11:30am OVERVIEW: On Friday, March 6th from 9:30am-11:30am, Information Technology will perform a Service Pack upgrade to OAKS. All services will be restored by 11:30am. ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on…Continue Reading OAKS Maintenance

Brightspace: Desire2Learn’s Integrated Learning Platform

The College of Charleston’s Learning Management System, OAKS, is the ‘integrated learning platform’ provided by Desire2Learn. During the Desire2Learn user’s conference this summer, D2L announced that the LMS has a new name: Brightspace. Even though we’ll still refer to it as OAKS on campus, please be aware that text book publishers may use Brightspace and Desire2Learn…Continue Reading Brightspace: Desire2Learn’s Integrated Learning Platform

OAKS and Banner Class List Synchronization

IT is investigating a possible synchronization issue between the Banner class list and the OAKS class list. If you experience a discrepancy between your OAKS and Banner class list, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu. IT will be closely monitoring any OAKS related Helpdesk tickets to verify if a pattern is evident….Continue Reading OAKS and Banner Class List Synchronization

TLT Summer Series Training Schedule

Teaching, Learning and Technology, TLT, is excited to announce that the TLT Summer Blockbuster Training Series has begun. TLT will offer a summer packed full of training (80+ sessions) on a wide variety of educational technology tools, including but not limited to VoiceThread, Polleverywhere, Kaltura, OAKS, iPad apps and more! For a full list of training opportunities and…Continue Reading TLT Summer Series Training Schedule

OAKS Service Disruption Analysis

Moving forward, Information Technology will publish an analysis describing each high-impact unscheduled service disruption. The breakdown will be published to the campus in an effort to increase transparency and accountability, and provide insights into our information technology environment. Each analysis will provide a summary of the incident, describe the cause, and outline the steps that…Continue Reading OAKS Service Disruption Analysis