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Internet and Network Connectivity Upgrade

By Monica Lavin
Posted on 26 February 2015 | 10:40 am

SERVICE: Internet and Network Connectivity Upgrade
IMPACT: Wired network connectivity in the Beatty Center will be unavailable during this maintenance window. Wireless connectivity will not be affected.
DATE: Monday, March 2nd 2015
TIME: 7:00pm – 11:30pm

OVERVIEW: On Monday, March 2nd, at 7:00pm through 11:30pm, Network Engineering will upgrade equipment that connects the Beatty Center to the College network. Wired network connectivity will be unavailable for the duration of the maintenance window. Wireless connectivity will not be affected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Network Equipment Maintenance

By Monica Lavin
Posted on 4 February 2015 | 5:47 pm

SERVICE: Network Equipment Maintenance
IMPACT: No service disruption is expected during this maintenance window.
DATE: Friday, February 6, 2015
TIME: 5:00 PM until 8:00 PM

OVERVIEW: On Friday, February 6th at 5:00 PM until 8:00 PM, Information Technology will perform emergency maintenance on equipment that provides network connectivity to ALL campus applications. This scheduled maintenance will patch security vulnerabilities and provide other updates as needed. While no impact to service is expected, please note that this maintenance has the possibility of affecting ALL campus applications, including but not limited to:

  • Faculty and Staff Exchange Email (cofc.edu)
  • MyCharleston/Banner
  • SharePoint
  • OAKS
  • Echo 360
  • Cognos
  • Vision CAD (Public Safety)
  • VPN (remote connections)
  • Physical Plant CMI (monitors campus HVAC and power systems)
  • CofC Mobile Apps
  • DegreeWorks

Exclusions include:

  • College Website/Webpages
  • Cougar Alert (users will receive alerts via all methods except email since Exchange will be unavailable)
  • Blogs.cofc.edu (users will not be able to edit content but blogs will be online)

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

CofC-guest Wireless Maintenance

By Monica Lavin
Posted on 7 August 2014 | 2:58 pm

SERVICE: CofC-guest Wireless Maintenance

IMPACT: The CofC-guest wireless network service will be intermittent during this maintenance window.

DATE: Wednesday, August 13th, 2014

OVERVIEW: IT will be upgrading the CofC-guest wireless network. Access to CofC-guest will be intermittent on August 13th, 2014 beginning at 9:00AM and lasting throughout the day. After the upgrade, visitors connecting to the CofC-guest wireless network will see an updated portal (see below).

Wireless Portal

The College’s current guest gateway system is no longer supported and must be replaced before the start of the Fall semester. If you experience any issues connecting to the CofC-guest wireless network, please contact the Helpdesk at (834)953-3375 or helpdesk@cofc.edu; or you can stop by the Reference Desk in the library for assistance from Student Computing Support.

Please note: The CofC-secure wireless network will not be affected during this upgrade. As a reminder, the CofC-guest network should be used by visitors only.  If you are a student, faculty or staff member, please visit http://wireless.cofc.edu to connect to the CofC-secure wireless network, which is more robust and secure.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953­3375 or by emailing helpdesk@cofc.edu.

Internet and Network Connectivity Maintenance

By Monica Lavin
Posted on 25 July 2014 | 8:17 am

SERVICE: Internet and Network Connectivity Maintenance
IMPACT: Wired network connectivity in the Addlestone Library and 57 Coming Street will be unavailable during this maintenance window.
DATE: Friday, August 1st, 2014
TIME: 6:30pm – 11:30pm

OVERVIEW: On Friday, August 1st, at 6:30 PM through 11:30 PM, Network Engineering will upgrade equipment that connects the Addlestone Library and 57 Coming Street to the College network.  Wired network connectivity will be unavailable in both the Addlestone Library and 57 Coming Street for the duration of the maintenance window. Wireless connectivity will not be affected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Internet and Network Connectivity Maintenance

By Monica Lavin
Posted on 24 July 2014 | 12:12 pm

SERVICE: Internet and network connectivity upgrade
IMPACT: Wired network connectivity in the Jeremy Warren Vann Teacher Education Center (86 Wentworth Street), School of Education, Health and Human Performance and Wentworth garage will be unavailable during this maintenance window.
DATE: Wednesday, July 30th, 2014
TIME: 7:00pm – 11:30pm

OVERVIEW: On Wednesday, July 30th, at 7:00pm through 11:30pm, Network Engineering will upgrade equipment that connects to the College Network in the the following buildings:

  • Jeremy Warren Vann Teacher Education Center
  • School of Education, Health and Human Performance
  • Wentworth garage

Wired network connectivity will be unavailable for the duration of the maintenance window. Wireless connectivity will not be affected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Network Connectivity Maintenance

By Monica Lavin
Posted on 22 July 2014 | 4:26 pm

SERVICE: Network Connectivity Maintenance

IMPACT: Wired and wireless network connectivity at Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus will be unavailable during this maintenance window.

DATE: Thursday, July 24, 2014

TIME: 7:00PM ­to 8:30PM

OVERVIEW: On Thursday, July 24, at 7:00 PM through 8:30 PM, Network Engineering will conduct maintenance on network equipment that connects Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus to the College network and the Internet. Wired and wireless network and Internet connectivity in the affected areas will be unavailable during the maintenance window.

ADDITIONAL INFORMATION:  IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

SERVICE: Installation of new wireless equipment

IMPACT: Wireless network access may be intermittent in the buildings listed (see below) during this maintenance window.

DATE: Monday,  June 23, 2014 thru Tuesday, June 24, 2014

OVERVIEW: As part of the wireless upgrade project, IT will be installing new wireless equipment in buildings from Blocks 7 & 8, and the North Campus starting Monday, June 23rd through Tuesday, June 24th. During this maintenance window, wireless network access may be intermittent in the buildings listed below:

  • 18, 16, & 12 Bull St. Houses
  • Avery Research Center – 104 St. Philip St.
  • Einstein Bagel – 104 St. Philip St.
  • Physical Plant – 133 Calhoun St.
  • Treasurer’s Office – 170 Calhoun St.
  • Multicultural Center – 207 Calhoun St.
  • 284 King St.
  • Lightsey Bookstore – 160 Calhoun St.
  • St. Philip Parking Garage Offices – 89 St. Philip St.
  • North Campus – 3600 Paramount Dr.
  • Wentworth Parking Garage Offices

For an updated timeline of the wireless project, please visit http://it.cofc.edu/documents/wireless-rollout-plan.pdf.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Network Connectivity Maintenance

By Monica Lavin
Posted on 13 May 2014 | 4:04 pm

SERVICE: Network Connectivity Maintenance

IMPACT: Wired and wireless network connectivity at Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus will be unavailable during this maintenance window.

DATE: Wednesday, May 14, 2014

TIME: 6:00PM ­to 7:00PM

OVERVIEW: On Wednesday, May 14, at 6:00 PM through 7:00 PM, Network Engineering will conduct maintenance on network equipment that connects Dixie Plantation, Patriot’s Point, Grice Marine Lab, the Marine Resource Library and the North Campus to the College network and the Internet. Wired and wireless network and Internet connectivity in the affected areas will be unavailable during the maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. Thank you for your patience.

Network Connectivity Maintenance

By Monica Lavin
Posted on 6 May 2014 | 10:18 am

SERVICE: Network Connectivity Maintenance 

IMPACT: Wired network connectivity in Maybank Hall will be unavailable during this maintenance window.

DATE: Tuesday, May 13, 2014

TIME: 7:00PM ­to 8:00PM

OVERVIEW: On Tuesday, May 13, at 7:00pm to 8:00pm, Network Engineering will conduct maintenance on equipment that connects Maybank Hall to the College network and the Internet. As a result, wired network connectivity in Maybank Hall will be unavailable during the maintenance window. Wireless connectivity will not be affected.

 ADDITIONAL INFORMATIONIT publishes all scheduled maintenance on the IT blog  at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Attention Holiday Shoppers

By Monica Lavin
Posted on 6 December 2013 | 12:31 pm

Since the holiday season is upon us, Information Technology (IT) would like to remind shoppers that not all consumer devices function well, or at all, on an enterprise network such as CofC. We hope that this information will help minimize any instances where devices are purchased but are not compatible with the CofC enterprise network. Android and iOS phones and tablets are supported and work properly on the College network.

Specific devices that IT knows will NOT function as they do at home, or at all, on the College wired and wireless networks are:

  • Apple TV, Chromecast, and ROKU streaming media devices
  • Base level Kindle readers
  • Wireless printers (client mode)
  • Wireless backup and network storage devices (client mode)

The items listed below are NOT permitted on the College network. (These devices actually have the ability to degrade network performance and cause instability and/or interference in the wireless and wired networks.)

  • Wireless Routers
  • Network Routers
  • Network Switches
  • Network Hubs
  • Wireless Printers (Ad hoc mode)
  • Wireless Projectors (Ad hoc mode)
  • Wireless backup and network storage devices (Ad hoc mode)

If you have questions about specific devices contact the Helpdesk at helpdesk@cofc.edu for more information.

 

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