This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to: track internal progress to ensure a timely resolution research if problems are occurring with other…Continue Reading Help Us Serve You Better
IT Support – Designated Storm Day
Due to the designated storm day of Saturday, February 1, 2014, Helpdesk and Classroom Support will be working normal business hours to help ensure that your IT needs are covered. Hours of operation on February 1, 2014 will be 7:30am – 10:00pm. If you need IT assistance, please contact the IT Helpdesk at 843-953-3375 or…Continue Reading IT Support – Designated Storm Day
Helpdesk Holiday Hours
Helpdesk will close for the winter break at 5:00 pm Friday, December 20th and resume normal operation at 7:30 am Thursday, January 2, 2014. As always, an on-call technician will be available for faculty and staff technology emergencies. If you have a technology emergency during this time, please call 843-953-3375 and leave a detailed message…Continue Reading Helpdesk Holiday Hours
Mac Support – IT Support Services
In March of 2013, IT Support Services took a training course on the latest MAC Operating System, Mountain Lion. Several of our technicians are now MAC OS X Mountain Lion Support Certified. While in class the technicians learned strategies and tips for navigation, troubleshooting, and shortcuts. The class was very informative and helped the technicians…Continue Reading Mac Support – IT Support Services
2012 Higher Education TechQual+ Survey Findings and IT Action Plan
Based on the report of the October, 2012 TechQual+ survey at the College, IT initiated or accelerated actions to respond with improvements to infrastructure, services, and support. Those actions are detailed in the TechQual+ Survey Findings and IT Action Plan at http://it.cofc.edu/about/techqual/action-plan.php. Your feedback does matter! We hope that you will notice these improvements in your everyday…Continue Reading 2012 Higher Education TechQual+ Survey Findings and IT Action Plan