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This article in The College Today outlines the different ways to contact the new IT Service Desk, including our three walk-up locations, if you need technology assistance. Read it here

IT Service Desk


Akindi, the New Scantron Alternative

By drinkuthkh
Posted on 22 August 2019 | 9:44 am

College of Charleston officially launches Akindi, the new Scantron alternative. Akindi is a more convenient bubble sheet creation and scanning application.

Akindi will allow you to:
  • have multiple versions of a test
  • print bubble sheets directly from your department printer
  • grade bubble sheets from any networked scanner
  • grade bubble sheets using your iPhone
  • immediately get your test results and test reports
  • use it as a standalone application or integrate it with OAKS and the OAKS Grade book
Uses for bubble sheets in the classroom:
While bubble sheets are normally used to give quizzes or tests there are other ways to use it.
  • formative group assessment: have the student complete the answers together as a team then go to their table and scan their bubble sheet using your phone to tell them where there are misunderstandings.
  • reading quizzes: have student take a short quiz on the readings or homework at the beginning of the class then use your phone to quickly grade them to help guide your lectures.  Also serves double-duty to take attendance and uploads the grade into the OAKS Grade item.
  • post class test for understanding: give a quiz the last 5 minutes of the class to test for understanding.
  • rubrics: use them to score a rubric
  • evaluation: use them as a likert scale to do a mid-semester student evaluation of the class.

Help Desk vs. Service Desk: What’s the Difference

By drinkuthkh
Posted on 12 August 2019 | 1:52 pm

Have you heard? So that our name better aligns with what we do, the old IT Help Desk is now the IT Service Desk! Check out this graphic that explains the difference between the two.

Reach out to the IT Service Desk with questions by chat, phone 843.953.3375, email or visit any of our walk-up locations (Bell Building, Addlestone Library, and Education Center). Stay connected with Information Technology on social media: Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it.


[Students] Need help navigating OAKS? The “Introduction to OAKS for Students” course will show you how to access content, upload assignments, post discussions, and more. Visit the Student Instructional Technology Services blog for more information on how to self-register for this non-credit course.


Special Discounts on Personal Computers

By drinkuthkh
Posted on 6 August 2019 | 10:45 am

[Discounts] Did you know that special discounts on personal computers 🖥 are available to College of Charleston students, faculty, and staff through Apple and Dell? This College Today article provides additional details and links for shopping 🔗…/…/cofc-personal-computer-discounts/

[Faculty and Staff] Reminder that you can request that multi-factor authentication (MFA) be enabled for your account now, instead of waiting until you are reached later this summer. MFA adds a vital layer of security needed to protect your information and enhances the security of systems at the College from ever increasing instances of phishing attempts and password hacks.

Request MFA here –

!! Outage Alert – Office 365 !!

By drinkuthkh
Posted on 25 July 2019 | 8:47 am

The College of Charleston’s Office 365, including faculty and staff email, is experiencing an unscheduled disruption in service. Information Technology is aware of the situation and working to restore service.


The Division of Information Technology would like to introduce the new IT Service Desk. Beginning August 2019, all services previously offered by the IT Helpdesk, Student Computing Support, and Telephone Services will now be provided by one unified team. With the IT Service Desk, students, faculty, and staff will be able to access services by chat, email, phone or at any of our three walk-up locations (Bell Building, Addlestone Library, and Education Center).

IT Service Desk


Student Instructional Technology Services Blog

By drinkuthkh
Posted on 12 July 2019 | 10:37 am

[Students] Have you visited the new Student Instructional Technology Services blog? This resource, formerly known as the Student Computing Support (SCS) blog, has been refreshed with the latest information for students on various technology topics. Posts include updates on technology changes, computer recommendations, free software available, printing instructions, and technology tutorials.

Students can even visit to schedule an appointment with Student Instructional Technology Services for one-on-one assistance with technology tools used in the classroom.



By drinkuthkh
Posted on 9 July 2019 | 8:22 am


We’d like to officially welcome Akindi, the Scantron alternative, to the College of Charleston. What makes Akindi better than Scantron?

  • It easily integrates with OAKS classlist and the OAKS grade book.
  • You don’t need to buy Scantron sheets, you can print them yourself.
  • You can scan the bubble sheets from any networked scanner on campus.
  • It’s faster, easier, and more convenient than Scantron!

If you want to use it with OAKS – View the “Getting Started with Akindi through Brightspace – D2L” tutorials.

If you DO NOT want to use it with OAKS – View the “Using Akindi outside of OAKS” knowledge base article, then view the “Akindi” tutorials.

Within the next week, a diagram will be posted over many departmental printers/scanners that outlines how you can scan your bubble sheets to Akindi. If you don’t know how to use the Email feature on your printer you can contact the Helpdesk for assistance or put in a service ticket at


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