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Wireless Maintenance

By Hannah Swanson
Posted on 9 November 2017 | 3:18 pm

The College of Charleston wireless network is undergoing maintenance tonight, 11/9/2017. Wireless service may be intermittent between 10PM – 4:00AM.


We apologize for any inconvenience. If you should have questions, please contact the IT Helpdesk at 953-3375 or

Hangout with IT!

By Monica Lavin
Posted on 10 September 2014 | 8:08 am

IT is hosting a Google Hangouts (live) session on Tuesday, September 16, 2014 starting at 2:00PM. Come hangout (online) with IT and learn more about our blog service on campus for faculty and staff. Sign up for this session at If you’re having difficulty viewing the invitation below, visit

Google Hangout Invitation

College’s Google Search Appliance

By Monica Lavin
Posted on 3 April 2014 | 8:00 am

On March 19, 2014 Information Technology upgraded the College’s Google Search Appliance (GSA) to version 7.2. The upgrade adds some new features that will improve search functionality across the College’s web resources.

  • Wildcard search is a new Google Search Appliancefeature that enables your users to search by entering a word pattern rather than the exact spelling of a term. The search appliance supports two wildcard operators:

* — Matches zero or more characters

? — Matches exactly 1 character

Using wildcards can simplify queries for long names, technical data, or strings where the exact spelling varies or is unknown. A user can search for all words starting with a particular pattern, ending with a particular pattern, or having a particular substring pattern.

  • Updated Connectors enable the Google Search Appliance to search and serve documents from resources other than just websites, like SharePoint and Google Apps.

In the most recent TechQual+ Survey identified, several respondents reported lack of search functionality or inaccurate search results on the College website as areas for improvement for online services. This upgrade will allow IT to add more search functionality to online services, as well as improve the accuracy of search results.

The whole list of the new features for Version 7.2 can be found at, but many of these affect the backend and not the user directly.

Cascade Server, the College’s content management system, has been upgraded to version 7.6 and there are several new features worth highlighting.

Stale Content Reporting

Stale web content is a problem for any site.  Now there are two ways you can report on assets that have not been updated recently — on the dashboard in the summarized pie chart form and in the stale content tab.  Review your site to see what content has not been touched for awhile and consider if its needs updating.


Drag and Drop File Uploading

Cascade Server now features a drop zone that allows you to upload any type of file that you would normally upload to the content management system just by dragging it from your desktop or an open folder into the drop zone.


Easier Access to Submit / Save Draft

The 7.6 upgrade also relocates the Submit / Save Draft / Cancel buttons to be “locked” at the bottom of the screen so you can access them without needing to scroll to the bottom of the page.

static-barYou can read the full release notes for 7.6 at  If you should have any questions about the upgrade or new features, please contact Helpdesk at 953-3375 or

Two new community forums added for OAKS

By Hannah Swanson
Posted on 23 September 2011 | 1:52 pm

The College’s online community has two new forums for OAKS users.  Targeted separately to students and faculty, each forum provides a community for discussion, questions and answers, and peer support for getting the most out of the OAKS learning management system.  Logon through the Community icon in MyCharleston or by going to

On Monday, May 9 the College will launch a new web-based tool for online discussion, sharing of events and announcements, and posting classified ads. Located at, the College’s community web forums will replace three of our current emailing lists: ClassifiedAds, Events, and OpenDiscussion.

Currently, the College uses listserv emailing lists for announcements and discussions on various topics and to various audiences within the faculty and staff. Feedback from the faculty and staff indicates that many users want to participate in such discussion groups, but prefer to do so more selectively and without e-mail interruptions throughout the day. The web-browser based community forum system offers a number of advantages over emailing lists in terms of giving users selective control over participation, and better access to posted information.

Some features of the browser-based forums at

  • Conversations are automatically grouped by topic or “thread”.  This makes the forum better-organized, easier to browse, and easier to search.
  • One can subscribe to some threads within a forum and not others, which allows granular control over what you pay attention to. Specifically, users can choose to receive immediate email reports of new posts in subscribed threads, and can choose to receive daily or weekly email summaries of activity in a forum.
  • One can search within a forum, or across multiple forums.
  • One can add tags to posts to help searches.
  • One can edit existing posts, avoiding the need of sending correction or retraction emails.
  • Attachments to posts are stored as a single copy on the forum server rather than being distributed to email inboxes.  This saves on server storage.
  • New forums can easily be created for specific groups and topics, such as members of a department or committee, or users of a particular operating system.
  • The forum supports polling for conducting informal surveys and votes.
  • Threads can be moved by the thread owner from one forum to another, so that for example, if a person posts a thread in the wrong forum, they can move it to the correct forum.
  • The forum allows reporting to forum administrators of spam, advertising messages, and problematic (harassment, fighting, or rude) posts.
  • One can choose to ignore posts from specific users in the community.
  • There is a mobile version of the web forums available.


The Faculty Education Technology Committee has been using this new tool with success, and looks forward to seeing it used across campus.

To login, go to and use your COUGARS login and password.  You will also be able login by using the Community icon in MyCofC.  The forums are secure and only available to College of Charleston community members.  Individual forums can also have access to a more limited group, such as faculty only, staff only, students only, or members of a certain department.

Learn more about the forums at

Thanks to Information Technology and the members FETC for their work in bringing this new service to the campus.

Brenton LeMesurier

Chair of the Faculty Educational Technology Committee

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