Category: Students

Cybersecurity Awareness Month Event – October 29

Join us on Tuesday, October 29 from 1 – 2 p.m. in the Stern Student Center Ballroom for a National Cybersecurity Awareness Month event. Come listen as College of Charleston Information Technology panel members discuss tips and tricks for keeping yourself safe online. Everyone is welcome – bring a friend! There will be treats, door…Continue Reading Cybersecurity Awareness Month Event – October 29

IT Service Desk Expanded Walk-Up Hours

The Division of Information Technology would like to announce expanded walk-up hours for the new IT Service Desk. Our walk-up hours and locations (map) include: Bell Building: Monday – Thursday 7:30 a.m. to 5:00 p.m.; Friday 7:30 a.m. to 4:00 p.m. Addlestone Library: Monday – Thursday 7:30 a.m. to 9:00 p.m.; Friday 7:30 a.m. to…Continue Reading IT Service Desk Expanded Walk-Up Hours

IT Service Desk Replaces HelpDesk, Includes Self-Service Portal

This article in The College Today outlines the different ways to contact the new IT Service Desk, including our three walk-up locations, if you need technology assistance. Read it here https://today.cofc.edu/2019/08/29/it-service-desk-replaces-helpdesk-self-service-portal/  …Continue Reading IT Service Desk Replaces HelpDesk, Includes Self-Service Portal

Help Desk vs. Service Desk: What’s the Difference

Have you heard? So that our name better aligns with what we do, the old IT Help Desk is now the IT Service Desk! Check out this graphic that explains the difference between the two. Reach out to the IT Service Desk with questions by chat help.cofc.edu, phone 843.953.3375, email itservicedesk@cofc.edu or visit any of…Continue Reading Help Desk vs. Service Desk: What’s the Difference

Introduction to OAKS for Students Course Now Available

[Students] Need help navigating OAKS? The “Introduction to OAKS for Students” course will show you how to access content, upload assignments, post discussions, and more. Visit the Student Instructional Technology Services blog http://blogs.cofc.edu/sits/ for more information on how to self-register for this non-credit course.  …Continue Reading Introduction to OAKS for Students Course Now Available

Special Discounts on Personal Computers

[Discounts] Did you know that special discounts on personal computers 🖥 are available to College of Charleston students, faculty, and staff through Apple and Dell? This College Today article provides additional details and links for shopping 🔗 https://today.cofc.edu/…/…/cofc-personal-computer-discounts/…Continue Reading Special Discounts on Personal Computers

Introducing the New IT Service Desk – Coming August 2019

The Division of Information Technology would like to introduce the new IT Service Desk. Beginning August 2019, all services previously offered by the IT Helpdesk, Student Computing Support, and Telephone Services will now be provided by one unified team. With the IT Service Desk, students, faculty, and staff will be able to access services by…Continue Reading Introducing the New IT Service Desk – Coming August 2019

Student Instructional Technology Services Blog

[Students] Have you visited the new Student Instructional Technology Services blog? This resource, formerly known as the Student Computing Support (SCS) blog, has been refreshed with the latest information for students on various technology topics. Posts include updates on technology changes, computer recommendations, free software available, printing instructions, and technology tutorials. Students can even visit blogs.cofc.edu/sits/ to…Continue Reading Student Instructional Technology Services Blog

Upcoming OAKS Login Changes

In collaboration with our OAKS vendor, Desire2Learn(D2L), the authentication method for logging into OAKS will be updated the afternoon of July 5, 2019.  OAKS authentication will now be managed by our Microsoft Azure/Office365 environment. This change is being made in a continuing effort to bring authentication continuity across College systems and to improve our security…Continue Reading Upcoming OAKS Login Changes