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New OAKS Integrations

By Monica Lavin
Posted on 27 March 2014 | 8:00 am

NBC Learn and VoiceThread are now integrated with OAKS!

VoiceThread Integration

VoiceThread is an online digital storytelling program that allows users to upload pictures or presentations then add a voice or video recording as commentary. The College has recently procured a university site license that is now integrated with OAKS. This license brings with it several benefits:

  • All users can now access VoiceThread directly from within OAKS.
  • Faculty and students will be given upgraded accounts which will remove the 5 VoiceThread restriction of the free version.
  • Users will receive an unlimited number of export credits.
  • Users will receive an unlimited number of phone commenting minutes.


To learn more about VoiceThread, please visit the VoiceThread Tutorial on the TLT Tutorials and Apps blog.

VoiceThread can be easily accessed through any OAKS course homepage by clicking on the “Access VoiceThread for this Course” link from the Multimedia Resources widget.

NBC Learn Integration

NBC Learn is a digital media library resource created by NBC to which the College now has a subscription. NBC Learn has archived more than 12,000 stories from NBC media outlets and are available for viewing by faculty, staff, and students at the College.

NBC Learn is also available in two versions:

  • NBC Learn Higher Ed: media curated for use in a higher ed environment.
  • NBC Learn K12: media curated for use in a K12 environment and is tied to state standards. In some cases lesson plans are also attached.

To learn more about NBC Learn, please visit the NBC Learn Tutorial on the TLT Tutorials and Apps blog.

NBC Learn can be easily accessed through any OAKS course homepage by clicking on the “Access NBC Learn (Higher Ed or K-12)” link from the Multimedia Resources widget.

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New OAKS Version Coming Soon

By Monica Lavin
Posted on 19 March 2014 | 8:00 am

On May 9, 2014, OAKS will be upgraded to Version 10.3. Below you will find:

  • New features
  • Quick video highlighting the things that you can expect
  • Informational sessions and training

You can view the information below at

OAKS and Chrome Compatibility Issues

By Monica Lavin
Posted on 26 February 2014 | 1:51 pm

There is a known compatibility issue with OAKS and Google Chrome versions 32 and 33 (beta).  With Google Chrome versions 32 and 33 (beta), pop-up windows are not working properly within OAKS.  These pop-up windows are used frequently throughout the system.  The common behavior is that a window will display “Loading….”, but then times out to a blank window.  If you experience these issues, we recommend that you try another web browser such as Firefox, Safari or Internet Explorer.  Desire2Learn is looking into the issue, however, they do not currently have a time frame for a resolution.

Scheduled Maintenance

By Monica Lavin
Posted on 6 February 2014 | 4:39 pm


DATE: Sunday, February 9, 2014

OVERVIEW:  The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on February 9th, 2014 for scheduled system maintenance:

  • OAKS
  • BDMS
  • POSM
  • Echo360
  • Parking Services
  • Raiser’s Edge
  • Public Safety
  • Resource 25
  • Touchnet
  • SAS (Institutional Research)
  • SharePoint
  • SciQuest/eProcurement
  • StarRez
  • eTranscripts
  • GradesFirst
  • Access to File Servers (very brief)
  • Access to U-Drive (very brief)

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.


It’s important for IT to perform regular maintenance on these applications to minimize any unplanned outages. All planned maintenance is published on the IT blog at If you have any questions or concerns, please contact the IT Helpdesk at 843-953-3375 or email



There is an known synchronization issue between the Banner class list and the OAKS class list that occurs during the Drop/Add period. This may result in a student’s record not being updated properly in OAKS.  The synchronization process between OAKS and Banner has a 99% success rate — as a result a very small number of users may have experienced this issue.  It is very important to IT that we find a solution.  Internally, we have developed a short term solution that we hope to implement before the start of our Spring 2014 semester. We are also working diligently with our Vendors to find a long term solution.  IT will keep the campus updated with progress.

If you notice a descerpancy between your OAKS and Banner class list, please contact

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