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Archives For Maintenance

Internet Connectivity Maintenance

By Monica Lavin
Posted on 17 July 2015 | 9:53 am

SERVICE: Internet Connectivity Maintenance
IMPACT: No impact to campus Internet access is expected.
DATE: Sunday, July 19th, 2015
TIME: 11:00pm – 12:00am

OVERVIEW: On Sunday, July 19th, at 11:00 PM through 12:00 AM, Network Engineering will perform software upgrades to equipment that connects the College to the Internet. Internal network connectivity will not be affected and no impact to campus Internet access is expected.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

Routine System Maintenance

By Monica Lavin
Posted on 10 July 2015 | 12:23 pm

SERVICE: Routine System Maintenance
IMPACT: CofC-Guest will be unavailable at all campus locations and CofC-Secure will be unavailable at the locations listed below during the maintenance window. The file servers will experience a brief service disruption.
DATE: Saturday, July 11, 2015 thru Sunday, July 12, 2015
TIME: 10:00 PM Saturday through 8:00 AM Sunday

OVERVIEW: IT will be performing preventative maintenance on College systems during the routine second Sunday maintenance window, including the file servers (Pitt, Wharfside, Dixie and Drayton) and the servers for the guest wireless network. CofC-Guest will be unavailable at all locations and CofC-Secure will be unavailable at the locations listed below during the maintenance window.

The following file servers will experience a brief service disruption:

  • Pitt
  • Wharfside
  • Dixie
  • Drayton

CofC-Secure will be unavailable in the following locations:

  • 14 Coming Street
  • 114 Wentworth Street
  • Avery Research Library
  • Dixie Plantation
  • Grice and the Marine Resources Library

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your cooperation.

IT Outage Notification

By Hannah Swanson
Posted on 15 June 2015 | 10:59 am

Please report to the Helpdesk any/all occurrences of your voicemail light not working following the Wednesday, June 10 evening reset of the voicemail system.

Until we are able to confirm that Spirit has made successful repairs and notify you to that effect, you should occasionally check for voicemail messages even though your voicemail waiting light is not on.

The voicemail message waiting lights on the system that services the College, The Citadel, and other local state agencies continue to experience sporadic outages. The Wednesday evening maintenance effort of the state’s telephone and voicemail provider, Spirit Communications, was not completely successful. IT is monitoring the situation and will keep you informed.

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Campus-Wide Application Maintenance

By Hannah Swanson
Posted on 1 June 2015 | 5:47 pm

SERVICE: Campus-wide Application Maintenance
IMPACT: Potential intermittent access to all campus applications during this maintenance window.
DATE: Saturday, June 6, 2015
TIME: 6:00 PM until 10:00 PM

OVERVIEW: On Saturday, June 6th at 6:00 PM until 10:00 PM, Information Technology will perform maintenance on equipment that supports ALL campus applications. This scheduled maintenance will patch security vulnerabilities and provide other updates as needed. Please note that this maintenance affects ALL campus applications including but not limited to:

  • Faculty and Staff Exchange Email (cofc.edu)
  • MyCharleston/Banner
  • SharePoint
  • OAKS
  • Echo 360
  • Cognos
  • Vision CAD (Public Safety)
  • VPN (remote connections)
  • Physical Plant CMI (monitors campus HVAC and power systems)
  • CofC Mobile Apps
  • DegreeWorks

Exclusions include:

  • College Website/Webpages
  • Cougar Alert (users will receive alerts via all methods except email since Exchange will be unavailable)
  • Blogs.cofc.edu (users will not be able to edit content but blogs will be online)

All networking services including wired and wireless will be intermittent for above listed applications.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

DegreeWorks Maintenance

By Monica Lavin
Posted on 29 May 2015 | 8:00 am

SERVICE: DegreeWorks Upgrade
IMPACT: DegreeWorks will be unavailable during this scheduled upgrade.
DATE/TIME: 8:00 AM June 1, 2015 thru 5:00 PM June 5th, 2015

OVERVIEW: DegreeWorks will be unavailable starting June 1st thru June 5th due to a system upgrade. The upgrade may be completed early however please plan for DegreeWorks to be unavailable for the full week. You can monitor updates by visiting the DegreeWorks blog at http://blogs.cofc.edu/degreeworks/.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

 

 

 

 

 

Wireless Maintenance

By Monica Lavin
Posted on 8 May 2015 | 2:15 pm

SERVICE:  Wireless Maintenance
IMPACT: The College wireless network service may be intermittent for users during this maintenance window.
DATES: Monday, May 18, 2015 – Friday, May 22, 2015

OVERVIEW: Throughout the week of May 18, 2-15 thru May 22, 2015, IT will be performing maintenance and upgrades on the College wireless networks.  During this time, the College wireless network remain available; however, service may be intermittent or temporarily interrupted. If you experience recurring connectivity issues, please contact the Helpdesk at (843)953-3375 or helpdesk@cofc.edu.

The purpose of the wireless maintenance is to migrate the wireless access points to a more improved management service, allowing IT to better manage the wireless network to minimize downtime.

The maintenance will be performed at all College of Charleston locations, with a number of buildings being upgraded each day. Please see the list below for more information.

Monday, May 18, 2015

  • SOTA – Cato Center for the Arts – 161 Calhoun Street
  • 5 College Way
  • Maybank Hall – 165 Calhoun Street
  • Harry M. Lightsey Center – 160 Calhoun Street
  • Harry M. Lightsey Center Annex – 160 Calhoun Street
  • 72 George Street
  • 74 George Street
  • School of Science & Math – 202 Calhoun Street
  • Addlestone Library – 205 Calhoun Street
  • Rivers Green -205 Calhoun Street
  • TD Arena – 301 Meeting Street
  • Silcox P.E. & Health Center – 24 George Street
  • Johnson Physical Education Center – 30 George Street
  • Cougar Club – 307 Meeting Street
  • Bell Building – 81 St. Philip Street
  • SOTA – Simons Center for the Arts – 54 St. Philip Street
  • SOTA – School of the Arts Annex – 44 St. Philip Street
  • SOTA – Calhoun Annex – 172 Calhoun Street
  • Sottile Theatre – 44 George Street
  • Buist Rivers Residence Hall – classroom – 13 College Street
  • Berry Residence Hall – 80 St. Philip St.
  • Wentworth Parking Garage – office area
  • 284 King Street – 284 King Street

Tuesday, May 19, 2015

  • Randolph Hall – 66 George Street
  • Towell Library – 66 George Street
  • Porters Lodge – 66 George Street
  • Cistern Outside – 66 George Street
  • Cougar Mall Outside
  • 2 Green Way
  • 4 Green Way
  • 6 Green Way
  • 10 Green Way
  • 7 College Way
  • 9 College Way
  • Sottile House – 11 College Street
  • Student Health Services – 181 Calhoun Street
  • Central Energy Facility – 78 Coming Street
  • Residence Life Facilities Services – 45 Coming Street
  • 55 Coming Street
  • 57 Coming Street
  • 59 Coming Street
  • 65 Coming Street
  • 69 Coming Street

Wednesday, May 20, 2015

  • Blacklock House – 18 Bull Street
  • Blacklock Garden OUTSIDE – 18 Bull Street
  • 18A Bull Street
  • 16A Bull Street
  • 16 Bull – Blacklock Guest House – 16B Bull Street
  • Cameron House -12 Bull Street
  • McAlister Hall – Einstein Bagel – 104 St. Philip St.
  • Physical Plant – 133 Calhoun Street
  • Treasurer’s Office – 170 Calhoun Street
  • Multicultural Center – 207 Calhoun Street
  • Lightsey Bookstore – 160 Calhoun Street
  • St. Philip St. Garage – office are – 89 St. Philip St.
  • 42 George
  • Thaddeus Street Education Center – 25 St. Philip Street
  • Robert Scott Small Building – 175 Calhoun Street
  • Craig Hall Admissions Center – 65 George Street
  • New School of Education – 86 Wentworth St.
  • Stern Student Center – 71 George Street
  • Stern Garden Outside – 71 George Street
  • Student Affairs – 67 George Street

Thursday, May 21, 2015

  • Grice Marine Lab Annex  – 205 Fort Johnson Road
  • Grice Magazine Laboratory – 205 Fort Johnson Road
  • Grice Marine Lab Main  – 205 Fort Johnson Road
  • Marine Resources Library  – 217 Fort Johnson Road #8
  • Patriots Point Athletic Complex – 85 Patriots Point Blvd
  • Patriots Point Tennis Center – 85 Patriots Point Blvd
  • Patriots Point Training Center – 85 Patriots Point Blvd
  • Patriots Point Ticket Building – 85 Patriots Point Blvd
  • Patriots Point Maintenance Building – 85 Patriots Point Blvd
  • Patriots Point Outside – 85 Patriots Point Blvd
  • Central Warehouse – Goer Drive
  • North Area Campus
  • Dixie Plantation

Friday, May 22, 2015

  • 14 Coming Street
  • 26 Coming Street
  • Residence Life Administration – 40 Coming Street
  • 114 Wentworth Street – 112-114 Wentworth Street
  • 9 Glebe Street
  • ·9 1/2 Glebe Street
  • Fresh Food Company – 30 St. Philip Street
  • 19 St. Philip Street
  • 88 Wentworth Street
  • Early Childhood Development Center – 91-95 Wentworth Street
  • Jewish Studies Center – 96 Wentworth Street
  • 97 Wentworth
  • Greek Life Offices – 97A Wentworth Street
  • 4 Glebe Street
  • 6 Glebe Courtyard
  • President’s Residence – 6 Glebe Street
  • 12 Glebe Street
  • 14 Glebe Street
  • 16 Glebe Street
  • 16A Glebe Street
  • 20 Glebe Street
  • 22 Glebe Street
  • 26 Glebe Street
  • Avery Research Center – 125 Bull Street

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

TouchNet Upgrade

By Monica Lavin
Posted on 23 April 2015 | 9:53 am

SERVICE: TouchNet Upgrade
IMPACT: Access to Payment Services will be unavailable during this maintenance window.
DATE: Saturday, April 25th
TIME: 7:00am – 10:00am

OVERVIEW: On Saturday, April 25th from 7:00am-10:00am, Information Technology will perform an upgrade to TouchNet. All services will be restored by 10:00am.  During this upgrade one may experience a slight delay in payment postings.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience.

Critical Microsoft Security Update

By Monica Lavin
Posted on 16 April 2015 | 6:00 pm

SERVICE: Critical Microsoft Security Update

IMPACT: IT will be applying a critical Microsoft security patch on servers that will affect the applications listed below.  These applications will experience intermittent disruptions in service.

DATE: Saturday, April 18, 2015

TIME: 8:00 AM thru 12:00 PM

OVERVIEW: A critical Microsoft remote exploit security patch (MS15-034) has been released and will be applied to affected Information Technology Production servers this Saturday, April 18th, from 8:00 AM until 12:00 PM to help protect against potential security vulnerabilities. The following applications will experience intermittent disruptions in service during this maintenance window:

  • OAKS (Interruptions with OAKS will be very brief, so if you experience a problem with access, please wait a minute and log in again.)
  • Advisor Scheduler
  • ListServ
  • Parking
  • StarRez
  • R25
  • Lab Stats

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Mediasite Lecture Capture Critical Upgrade

By Monica Lavin
Posted on 13 April 2015 | 1:19 pm

SERVICE: Mediasite Lecture Capture Critical Upgrade
IMPACT: Live streaming and recordings through the automated scheduler for Mediasite Lecture Capture will be unavailable during this maintenance window.
DATE: Friday, April 17, 2015
TIME: 11:00AM to 1:00PM

OVERVIEW:

On Friday, April 17th, from 11:00 AM through 1:00 PM, Mediasite will be upgraded to version 7.0. Live streaming and the automated scheduling functionality through Mediasite Lecture Capture will be unavailable during this maintenance window. Local recording and playback will be available during this upgrade.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

SERVICE: Internet and Network Connectivity Maintenance
IMPACT: Wired and wireless network connectivity at the North Campus will be unavailable during this maintenance window.
DATE: Thursday, March 19th,  2015
TIME: 9:15pm – 11:15pm

OVERVIEW: On Thursday, March 19th, from 9:15pm through 11:15pm, Network Engineering will conduct maintenance on equipment that connects the North Campus to the College network.

Wired and wireless network connectivity will be unavailable at the North Campus for the duration of the maintenance window.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you for your patience as we continue to upgrade service.

 

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