Helpdesk will close for the winter break at 5:00 pm Friday, December 20th and resume normal operation at 7:30 am Thursday, January 2, 2014. As always, an on-call technician will be available for faculty and staff technology emergencies. If you have a technology emergency during this time, please call 843-953-3375 and leave a detailed message…Continue Reading Helpdesk Holiday Hours
Mac Support – IT Support Services
In March of 2013, IT Support Services took a training course on the latest MAC Operating System, Mountain Lion. Several of our technicians are now MAC OS X Mountain Lion Support Certified. While in class the technicians learned strategies and tips for navigation, troubleshooting, and shortcuts. The class was very informative and helped the technicians…Continue Reading Mac Support – IT Support Services
2012 Higher Education TechQual+ Survey Findings and IT Action Plan
Based on the report of the October, 2012 TechQual+ survey at the College, IT initiated or accelerated actions to respond with improvements to infrastructure, services, and support. Those actions are detailed in the TechQual+ Survey Findings and IT Action Plan at http://it.cofc.edu/about/techqual/action-plan.php. Your feedback does matter! We hope that you will notice these improvements in your everyday…Continue Reading 2012 Higher Education TechQual+ Survey Findings and IT Action Plan
Results of the Fall 2012 TechQual+ Project: An IT Survey
The Higher Education TechQual+ Project provides higher education IT leaders and administrators with standard tools to assess, analyze, and report on the effectiveness of technology services at their institution. The TechQual+ core survey contains 13 items designed to measure performance across the following three core categories: 1) Connectivity and Access, 2) Technology and Collaboration Services,…Continue Reading Results of the Fall 2012 TechQual+ Project: An IT Survey
Updated Technology Service and Support Guide Available
Your guide to Information Technology at the College of Charleston, the 2012 Technology Service and Support Guide describes available technology services and how to get assistance. The guide is available at it.cofc.edu/documents/technology-support-and-service-guide.pdf….Continue Reading Updated Technology Service and Support Guide Available