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Self-Service Password Reset Coming Soon

By drinkuthkh
Posted on 15 November 2018 | 11:09 am

Have you ever come back from a vacation or started a new semester and forgot your College of Charleston password? Do you wish you could just change it yourself without calling the Helpdesk?

In the coming weeks, the Division of Information Technology will be releasing a new feature, called Self-Service Password Reset, that will enable you to reset, unlock, and change your password on your own.

Be on the lookout for follow-up communications from Information Technology that will alert you to when you can start to use this functionality and how to setup your account.

If you have questions or concerns, you can reach the Helpdesk by phone at 843-953-3375, email at helpdesk@cofc.edu or through the portal at help.cofc.edu.

 

Helpdesk Hours – November 6

By drinkuthkh
Posted on 2 November 2018 | 10:14 am

The IT Helpdesk will be operating in a limited capacity on Tuesday, November 6. The IT Helpdesk will be monitoring chat at http://help.cofc.edu and email at helpdesk@cofc.edu, but will not be available via telephone during this time. As always, an on call technician will be available for faculty and staff emergencies outside of the hours listed. Hours of limited operation will be as follows: Tuesday, November 6, 7:30 a.m. – 10:00 p.m.

 

REMINDER: Antivirus Protection Installations Tonight

By drinkuthkh
Posted on 28 September 2018 | 11:30 am

[Faculty/Staff] If you have not been able to leave your office computer connected to the network and logged off one night this week, please do so when leaving campus for the evening today.

Tonight, Friday, September 28 beginning at 10 p.m. our Operating Systems Team will continue the migration of office computers from Kaspersky to our new enterprise solution for antivirus protection, SentinelOne. The installation of SentinelOne will cause your computer to reboot (please make sure all work is saved).

To ensure that the installations can be made to your office computer, please save all work, log off, and leave it powered on, when leaving campus for the evening. In addition, if your office computer is a laptop, please make sure to leave it physically connected to the network with an Ethernet cable.

If you have questions or concerns, you can reach the Helpdesk by phone at 843-953-3375 or through the portal at http://help.cofc.edu.

 

New Campus Antivirus Solution: Installation Reminders

By drinkuthkh
Posted on 25 September 2018 | 2:28 pm

[Faculty and Staff]

As of this morning, only 450 office computers have been successfully migrated from Kaspersky to our new enterprise solution for antivirus protection, SentinelOne. Our Operating Systems Team will continue to push SentinelOne to remaining computers over the next few nights, but will only do so to computers that are connected to the network and logged off.

To ensure that the installations can be made to your office computer, please save all work, log off, and leave it powered on, when leaving campus for the evening. In addition, if your office computer is a laptop, please make sure to leave it physically connected to the network with an Ethernet cable.

If our Operating Systems Team has not been able to migrate your computer by this Friday September 28 at 10 p.m., they will use a different method to push SentinelOne, causing your computer to reboot. Again, in this instance, please make sure to save all work before leaving campus on Friday.

If you have questions or concerns, you can reach the Helpdesk by phone at 843-953-3375 or through the portal at http://help.cofc.edu.

 

Information Technology Loaner Equipment Program

By drinkuthkh
Posted on 21 September 2018 | 8:59 am

Did you know that the Division of Information Technology has a loaner program to facilitate the short-term use of technology equipment to faculty and staff? You could use this service to check out a projector to bring to a conference; borrow a laptop to work on while your computer is being repaired by the Helpdesk; or even use a video camera and tripod to record a lecture.

To check out equipment, begin by opening a request ticket 24 hours ahead of time. Once you have submitted a ticket, visit the location specified in your request the following day to pick up your item. Please bring your College Photo ID for identification.

Locations and hours for pick up are listed below:

  • Helpdesk, Bell Building 5th Floor, Room 525: Monday – Friday from 8:30 a.m. – 4:30 p.m.
  • Education Center Atrium: Monday – Friday from 9:00 a.m. – 4:00 p.m.
  • Addlestone Library, Room 101: Monday – Friday from 8:00 a.m. – 5:00 p.m.

 

IT Support Thanksgiving Hours

By Monica Lavin
Posted on 25 November 2014 | 10:49 am

Happy Thanksgiving from Information Technology! Thanksgiving holiday hours are as follows:

IT HOLIDAY HOURS

Normal hours resume on Monday, December 1, 2014. If you have any questions, please contact the Helpdesk at Helpdesk@cofc.edu or (843) 953-3375.

The hours are listed in plain text below.

Helpdesk Hours

Wednesday, November 26th – 7:30AM to 5:00PM
Thursday, November 27th – Closed
Friday, November 28th – Closed
Saturday, November 29th – 2:00PM to 10:00PM

Student Computing Hours

Wednesday, November 26th – 8:00AM to 2:00PM
Thursday, November 27th – Closed
Friday, November 28th – Closed
Saturday, November 29th – Closed

Help Us Serve You Better

By Monica Lavin
Posted on 10 March 2014 | 9:49 am

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to:

  • track internal progress to ensure a timely resolution
  • research if problems are occurring with other users and/or applications
  • provide background knowledge to issues

Information Technology strives to provide you service in an efficient and timely manner. Therefore, to ensure that your service request receives the immediate attention you require, please initiate all service requests or questions via the following:

    • E-mail: helpdesk@cofc.edu
    • Telephone: 843-953-3375

Please do not send an e-mail directly to IT employees for service requests. Instead try to “CC” an IT employee on the email to Helpdesk.

Categorization of IT Helpdesk Services

The Helpdesk is your first source for help with any problem related to computer technology. They can assist you with network (server) access, lost passwords, computer problems, and classroom support. If you are having trouble, you can reach Helpdesk 843.953.3375 (953-DESK), or by email helpdesk@cofc.edu.

Press 1 – Assistance in a classroom

Press 2 – Telephone Services

Press 3 – All other technology questions

IT Support – Designated Storm Day

By Monica Lavin
Posted on 30 January 2014 | 1:27 pm

Due to the designated storm day of Saturday, February 1, 2014, Helpdesk and Classroom Support will be working normal business hours to help ensure that your IT needs are covered. Hours of operation on February 1, 2014 will be 7:30am – 10:00pm. If you need IT assistance, please contact the IT Helpdesk at 843-953-3375 or by emailing Helpdesk@cofc.edu.

 

 

Helpdesk Holiday Hours

By Monica Lavin
Posted on 17 December 2013 | 8:00 am

Helpdesk will close for the winter break at 5:00 pm Friday, December 20th and resume normal operation at 7:30 am Thursday, January 2, 2014. As always, an on-call technician will be available for faculty and staff technology emergencies. If you have a technology emergency during this time, please call 843-953-3375 and leave a detailed message for the on-call technician. You should expect the technician will call you back within 30 minutes.

Helpdesk Holiday Hours

Friday, December 20, 2013 – 7:30 am – 5:00 pm
Saturday, December 21, 2013 – Wednesday, January 1, 2014 – Closed (except for faculty/staff emergencies)
Thursday, January 2, 2014 – 7:30 am – 10:00 pm – normal operations will resume

Mac Support – IT Support Services

By Hannah Swanson
Posted on 14 October 2013 | 9:02 am

In March of 2013, IT Support Services took a training course on the latest MAC Operating System, Mountain Lion.  Several of our technicians are now MAC OS X Mountain Lion Support Certified.  While in class the technicians learned strategies and tips for navigation, troubleshooting, and shortcuts. The class was very informative and helped the technicians to gain knowledge to better support our Mac users. We hope that you notice these improvements during your interactions with IT Support Services.

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