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Week 3 of National Cybersecurity Awareness Month focuses on cybersecurity in the workplace. No matter your role at the College, you are an important line of defense in keeping the organization safe online. Stay vigilant to threats and keep these best practices in mind.

  • Don’t click on a link or open an attachment if you suspect an email to be a phishing attack. Signs to look for include generic greetings, grammar errors or messages creating a strong sense of urgency.
  • If your browser warns you that the website you are about to visit is dangerous, close it and find the information you need on a safer website.
  • Before submitting sensitive information online, make sure your browser is using https://
  • Make sure your passwords are hard to guess; avoid using information that is publicly known about you, such as your birthdate or pets’ names.
  • No department or office at the College will ever request your username and/or password by email.

Stay connected with the Division of Information Technology on social media (Facebook @cofcit, Twitter @cofcit, and Instagram @cofc_it).


As College leadership continues to monitor and prepare for potential inclement weather from Hurricane Michael, and to ensure that you receive future CougarAlert notifications by your preferred method, we ask that you please log into MyCharleston and review your CougarAlert settings. CougarAlert is the emergency notification system the College uses to send important information to students, faculty, staff and parents.

If you are not currently receiving text messages from the CougarAlert system and would like to, please visit the ‘Update Your Phones for CougarAlert’ link located in the CougarAlert channel under the MyAccounts tab in MyCharleston (see PDF instructions). If your cell phone number is not listed or is designated as anything except ‘Cell Phone with Text,’ you will not receive text messages.

To change this, insert a new entry with your cell phone number. Click ‘Insert a New Telephone Number Not Listed Above’ and make sure that Phone Type it is set to ‘Cell Phone with Text.’

If you have questions or concerns, you can reach the Helpdesk by phone at 843.953.3375 or through the portal at


It’s Week 2 of National Cybersecurity Awareness Month and the topic is careers in information security. With our cyber world expanding, the shortage of cybersecurity professionals remains a concern.

Are you a college student interested in technology, or perhaps a parent with tech-minded kids, maybe a teacher or counselor who advises on career paths? Consider the job opportunities in protecting the Internet, like Computer Crime Investigator, Malware Analyst or Network Security Engineer. Click on the link for 20 examples of careers in the information security field.


Scantron – Hours of Machine Availability

By drinkuthkh
Posted on 27 September 2018 | 8:25 am

The scantron machine that was previously located in Addlestone Library 336 has been removed so that the space could be repurposed. We have been struggling to find another location that would accommodate the machine with appropriate security and user support. For the foreseeable future, the machine will be moved to the 5th floor of the Bell Building (81 St. Philip Street), just outside the Helpdesk. This location will now have two machines available for grading scantron/bubble sheet exams.

Hours of Machine Availability 

User support is available Monday – Friday, 8:00 a.m. – 5:00 p.m.

Self-Service use Monday – Friday, 5:00 p.m. – 9:00 p.m. (beginning October 1)

Closed on College holidays and weekends

Information Technology continues to work on identifying an institutional replacement for this antiquated technology, with hopes of implementing a new solution between now and the end of the spring semester.


Information Technology Loaner Equipment Program

By drinkuthkh
Posted on 21 September 2018 | 8:59 am

Did you know that the Division of Information Technology has a loaner program to facilitate the short-term use of technology equipment to faculty and staff? You could use this service to check out a projector to bring to a conference; borrow a laptop to work on while your computer is being repaired by the Helpdesk; or even use a video camera and tripod to record a lecture.

To check out equipment, begin by opening a request ticket 24 hours ahead of time. Once you have submitted a ticket, visit the location specified in your request the following day to pick up your item. Please bring your College Photo ID for identification.

Locations and hours for pick up are listed below:

  • Helpdesk, Bell Building 5th Floor, Room 525: Monday – Friday from 8:30 a.m. – 4:30 p.m.
  • Education Center Atrium: Monday – Friday from 9:00 a.m. – 4:00 p.m.
  • Addlestone Library, Room 101: Monday – Friday from 8:00 a.m. – 5:00 p.m.


Information Technology Hurricane Preparedness Guide

By drinkuthkh
Posted on 10 September 2018 | 1:56 pm

As we all keep an eye on Hurricane Florence, now is the time to prepare.

– Update your CougarAlert emergency contact information in MyCharleston.
– Update your Emergency Evacuation Plan information in MyCharleston.
– Back up College-related files to OneDrive (faculty/staff) and Google Drive (students).
– Protect your computer equipment.
– Know which applications might be down during and immediately following a hurricane.

Faculty, staff and students are encouraged to review the entire Information Technology Hurricane Preparedness Guide at

IT Ambassadors Information Sessions

By drinkuthkh
Posted on 30 August 2018 | 1:53 pm

[Faculty and Staff] Do your colleagues and associates around campus recognize you as the go-to person for help with technology issues? If so, the College of Charleston Division of Information Technology is developing a new program, IT Ambassadors, that might interest you.

The program is designed for technically inclined faculty and staff who would like to receive additional training and communications from IT to be able to assist those in their department when computer questions arise. Please attend one of our information sessions, scheduled for September 4 (10 a.m./2 p.m.) and September 5 (9 a.m.), if you would like to learn more about this opportunity. All information sessions will be held in the Stern Center, Room 409.

New Student Checklist

By drinkuthkh
Posted on 24 August 2018 | 8:31 am

Welcome to campus new students! Review our checklist for information on connecting to wireless, printing and more:

Update CougarAlert Information

By drinkuthkh
Posted on 21 August 2018 | 11:16 am

Happy first day of classes! The beginning of each semester is a great time for students, faculty and staff to log into MyCharleston ( and make sure phone numbers and email addresses listed in CougarAlert are up to date. The College uses this system to provide emergency notifications to campus.

Hurricane Preparedness

By Hannah Swanson
Posted on 8 June 2016 | 1:19 pm
Campus Community,
With hurricane season now upon us, we encourage you to review the IT hurricane preparedness guides for faculty, staff and students available at
These guides were created to help you prepare accordingly in the event of a hurricane.  Please carefully read the recommendations provided and take the necessary steps to help ensure that you are prepared to continue operations during and after a disaster.  You can access the respective guides below:
Highlights include:
·         Updating your CougarAlert contact information
·         Protecting your computer equipment
·         Saving your College-related data to the U:drive (faculty and staff) and/or an encrypted USB flash drive
·         Familiarizing yourself with applications that may be down during and immediately after a hurricane
These guides outline the steps that will help you protect the data on your computer during a hurricane.  It’s important for individuals to be familiar with their department’s business continuity plans if campus applications and/or systems are down. 

If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing We also encourage you to review the 2016SCHurricaneGuide provided by Randy Beaver as well as readiness guidelines for personal safety at
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