Category: Communications

Hangout with IT!

IT is hosting a Google Hangouts (live) session on Tuesday, September 16, 2014 starting at 2:00PM. Come hangout (online) with IT and learn more about our blog service on campus for faculty and staff. Sign up for this session at https://plus.google.com/events/ct2b1a80ddobftvfggvblq33goo. If you’re having difficulty viewing the invitation below, visit https://blogs.cofc.edu/it/files/2014/09/Hangout-1x0311d.jpg….Continue Reading Hangout with IT!

TechQual+ Survey Impact

Your Feedback Matters to IT. No, really, your feedback does matter. Each year, IT applies the results of your feedback from the TechQual+ survey to improve IT services and support. The Faculty Educational Technology Committee (FETC) and the Information Technology Strategic Advisory Committee (ITSAC) also uses the results to identify possible areas of focus for…Continue Reading TechQual+ Survey Impact

Brightspace: Desire2Learn’s Integrated Learning Platform

The College of Charleston’s Learning Management System, OAKS, is the ‘integrated learning platform’ provided by Desire2Learn. During the Desire2Learn user’s conference this summer, D2L announced that the LMS has a new name: Brightspace. Even though we’ll still refer to it as OAKS on campus, please be aware that text book publishers may use Brightspace and Desire2Learn…Continue Reading Brightspace: Desire2Learn’s Integrated Learning Platform

Help Us Serve You Better!

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to: track internal progress to ensure a timely resolution research if problems are occurring with other…Continue Reading Help Us Serve You Better!

OAKS and Banner Class List Synchronization

IT is investigating a possible synchronization issue between the Banner class list and the OAKS class list. If you experience a discrepancy between your OAKS and Banner class list, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu. IT will be closely monitoring any OAKS related Helpdesk tickets to verify if a pattern is evident….Continue Reading OAKS and Banner Class List Synchronization

Student IT Checklist

IT created a checklist for new and returning students to better prepare you for the start of the fall semester. Connect to WiFi: The college’s primary wireless network is named cofc-secure.  You can connect to it by using our wireless setup tool.  If that doesn’t allow you to connect, visit Student Computing Support in the…Continue Reading Student IT Checklist

eProcure Tip: Adobe Software Favorites Link

IT has streamlined the process for purchasing Adobe Software in eProcure by creating an Adobe software favorites link. Use the favorites link to find the most commonly used Adobe software. Watch the quick video below to see how to access the new Adobe software favorites link. You can also access the video at https://cofc.mediaspace.kaltura.com/media/eProcure+Software+Favorites/1_3p3g21p8/16251181. You can…Continue Reading eProcure Tip: Adobe Software Favorites Link

5 Steps to Prepare for a Hurricane

Since the hurricane season is currently upon us, we encourage you to review the IT hurricane preparedness guides for faculty, staff and students available on our website. Each guide outlines 5 steps to help you prepare for a hurricane (from an IT perspective). Highlights include: Updating your CougarAlert contact information Protecting your computer equipment Familiarizing yourself with…Continue Reading 5 Steps to Prepare for a Hurricane

New Classroom Improvements!

IT has been working hard this summer to ensure that the classrooms exceed your needs! Based on your input and technology trends, IT assessed the technology in the classrooms and is making improvements for Fall, 2014. Faster Computer Boot Times Solid State Drives (SSDs) will be installed in all of the classrooms that are equipped…Continue Reading New Classroom Improvements!