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eProcure Tip: Adobe Software Favorites Link

By Monica Lavin
Posted on 11 August 2014 | 1:23 pm

IT has streamlined the process for purchasing Adobe Software in eProcure by creating an Adobe software favorites link. Use the favorites link to find the most commonly used Adobe software.

Watch the quick video below to see how to access the new Adobe software favorites link. You can also access the video at https://cofc.mediaspace.kaltura.com/media/eProcure+Software+Favorites/1_3p3g21p8/16251181.

You can also follow the instructions below:

  1. Login MyCharleston
  2. Click the eProcure icon
  3. Click Favorites
  4. On the left hand side, click Shared (may need to be expanded by clicking the “+” to the left of “Shared”)
  5. Click the Adobe Software link
  6. Once selected, a list of the most commonly ordered Adobe Software will be displayed on the right.

IT will continue to add software to this category on an as needed basis. If you have a suggestion for software to be added to this section, please email helpdesk@cofc.edu.

Alcohol EDU and Haven EDU Services Restored

By Monica Lavin
Posted on 5 August 2014 | 1:01 pm

Access to the College of Charleston’s Alcohol EDU (alcohol abuse prevention) and Haven EDU (sexual assault prevention) online training classes has been restored. If you experience any further issues with these applications, please contact IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

Thank you for your cooperation.

Self Service Banner Update

By Monica Lavin
Posted on 21 July 2014 | 10:59 am

Access to Banner Self Service has been restored. To repair the problem that caused the initial service disruption, IT will restart one of our systems at noon today.  This restart may cause a brief disruption of service to the following applications:

  • Cognos
  • DegreeWorks
  • eProcurement

We apologize for any inconvenience and thank you for your cooperation during this time. If you should have questions, please contact the IT Helpdesk at 843-953-3375 or helpdesk@cofc.edu.

blogs.cofc.edu Service Restored

By John Turner
Posted on 11 July 2014 | 12:01 pm

The migration of the College of Charleston’s hosted WordPress environment blogs.cofc.edu is complete and service has been restored.

The College’s hosted WordPress environment has been migrated to a new hosting solution. The new environment improves performance and security through more robust infrastructure and services.

When you login at http://blogs.cofc.edu/wp-login.php to manage your blog, please click the button that reads “Choose My COFC” to sign in. We will update the text of this button later to read “Use Your Cougars ID.”

With the migration of WordPress, blog URLs will not change; however the migration may have affected some users who utilize the plugins feature. The new hosted solution manages an active list of allowed and disallowed plugins. Disallowed plugins often provide duplicate functionality or are known to cause security or performance issues. It is important to point out that blogs.cofc.edu is a shared hosted environment where plugins that negatively impact the system cannot be supported. Information Technology is actively notifying users affected by disallowed plugins and working with the host to find an alternate solution where possible. Please be aware that some plugins and their functionality may not be replaceable.

If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu.

Routine Application Maintenance

By John Turner
Posted on 11 July 2014 | 12:00 pm

SERVICE: Routine Application Maintenance

IMPACT: IT will be performing routine maintenance on the applications listed below. These applications may experience a brief service disruption during this maintenance window.

DATE: Sunday, July 13th

TIME: 12:00AM until 12:00PM

OVERVIEW: IT will be performing preventative maintenance on College applications during the routine second Sunday maintenance window. The applications below may experience a brief service disruption sometime between 12:00AM and 12:00PM on July 13th, 2014.

  • Citrix
  • Society/Sharepoint
  • R25

Please note: If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Thank you very much for your cooperation.

Routine Application Maintenance

By Monica Lavin
Posted on 5 June 2014 | 7:03 am

SERVICE: Routine Application Maintenance and BDMS Upgrade

IMPACT: IT will be performing routine maintenance on the applications listed below.  During this maintenance window, IT will also be upgrading BDMS to version 6.5.

DATE: Sunday June 8, 2014

TIME:

  • 12:00 AM to 6:00 PM – routine maintenance
  • 7:00 AM to 9:00 PM – BDMS upgrade

OVERVIEW: IT will be performing preventative maintenance on College applications during the second Sunday routine maintenance window. The applications below may experience a brief service disruption sometime between 12:00 AM and 6:00 PM on Sunday, June 8th. BDMS will also be unavailable from 7:00 AM to 9:00 PM while it is being upgraded to version 6.5 service pack two.

Applications

  • VPN Application Portal
  • Parking System
  • OAKS
  • Axiom
  • Raiser’s Edge Mobile
  • Raiser’s Edge
  • Avery Research Center website
  • Cougar Card Services
  • Hotel Management
  • VisionCAD and VisionRMS
  • R25
  • Jasper
  • Titanium
  • HelpDesk SDE
  • IR SAS
  • Oceanica
  • SharePoint
  • eProcurement
  • Art History MDID
  • Echo360
  • StarRez
  • ACEWeb
  • TouchNet
  • ListServ
  • Visix
  • Tickets Exchange
  • Xerox Server
  • POSM
  • eTranscript
  • UC4
  • BDMS
  • Workflow

If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

ADDITIONAL INFORMATION:

IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu.

Attention BDMS Users

By Monica Lavin
Posted on 4 June 2014 | 12:14 pm

Hello BDMS users,

On Thursday, June 5, 2014, IT will be installing new Active X controls (new settings) on BDMS. As a result, once you login to your computer an installation wizard will guide you through the steps to successfully complete the installation of the new Active X controls. You will need to follow the steps outlined below to complete the upgrade.  The install should finish in under a minute depending on your compute.

The installation of the new Active X controls are required for the BDMS upgrade scheduled for Sunday, June 8th, 2014 as part of routine maintenance. BDMS will be unavailable on June 8th, 2014 while it undergoes the upgrade. A notification about the June 8th routine maintenance will follow.

Follow these steps:

You’ll need to follow the steps below once you login to your computer to complete the installation. If you have any questions, please contact Helpdesk at 843-953-3375 or helpdesk@cofc.edu .

1. You may see a command prompt window.  It will close automatically.

Windows Installer Image

2. A new upgrade window will appear. Please click UPDATE when prompted.

Wizard Client

3. You may also see a window titled User Account Control depending on your computer configuration. It will ask you “Do you want to allow the following program to update software on this computer?”  Please click YES.

4. Click Finish to complete the installation.

Installation Complete Window

Please note that STUDENT WORKERS or other users who may not have Administrative rights to the computer. In this case, student works will have to have their supervisor log into the computer to install the controls.

If you prefer to install the controls manually please click on this link.  \\1techsvr\CommonSoftware\BDMSsp2\install_sp2.bat Note:  You may see the following window at the bottom of your screen.  Click RUN.

Scheduled Maintenance: Degree Works Upgrade

By Monica Lavin
Posted on 29 May 2014 | 9:44 am

SERVICE: Degree Works Upgrade

IMPACT: Degree Works will be unavailable during the upgrade for all students and advisors. Degree Works will be completely inaccessible during this time. Please plan accordingly.

DATE: Tuesday, June 3, 2014 thru Thursday, June 5, 2014

OVERVIEW: On Tuesday, June 3rd through Thursday, June 5th, Degree Works will be unavailable while it undergoes an upgrade.

ADDITIONAL INFORMATION: IT publishes all scheduled maintenance on the IT blog at https://blogs.cofc.edu/it/. We encourage you to check this site often to be aware of scheduled preventative maintenance. If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing helpdesk@cofc.edu. Thank you for your patience.

OAKS Service Disruption Analysis

By Monica Lavin
Posted on 9 May 2014 | 8:48 am

Moving forward, Information Technology will publish an analysis describing each high-impact unscheduled service disruption. The breakdown will be published to the campus in an effort to increase transparency and accountability, and provide insights into our information technology environment. Each analysis will provide a summary of the incident, describe the cause, and outline the steps that IT will take to help prevent a future recurrence. We welcome your feedback to help streamline the information that is most useful to you. Please provide any comments directly to Monica Lavin, Director of IT Communications and Customer Advocacy, via email.

April 29, 2014 OAKS Service Disruption Analysis

Summary: At 8:56 p.m., OAKS (learning management system) web servers started to experience reachability issues. Between 9:00 p.m. and 10:00 p.m., Helpdesk received four reports from students and faculty that they could not successfully login to OAKS.  IT support staff for OAKS were notified. In order to execute the quickest possible solution, all OAKS servers were rebooted at and OAKS was completely functional again by 10:45 p.m. Overall, OAKS access was intermittent for roughly two hours.

Cause:  A definitive cause is currently unknown. Two of the six OAKS web servers were experiencing memory problems and users who happened to reach those two servers were not able to login. Likewise, users who were sent to one of the normally functional servers could successfully login.  Monitoring of the systems indicated that the problem appeared to worsen over time.  To correct the situation, IT support performed a total restart of OAKS, which cleared up the existing login issues.

Prevention: IT will research how the load balancer (device that distributes traffic across a number of servers) functions and whether it should remove (or can be set to remove) the unresponsive servers from the pool of available servers. Thus directing users only to the responsive web servers where they can login successfully.

Since the possibility is low that all six OAKS web servers would be experiencing a problem at the same time, users should be instructed by Helpdesk to clear their browser cache and try again or try to connect using a different browser. If a user does not clear the browser cache between login attempts to OAKS, the system will repeatedly try to reach the same server.  If that server is having issues, the user will not be able to login even though there may be other web servers that are functioning normally. IT will monitor the web servers more closely for this error and proactively reboot servers that exhibit cache problems until a long-term solution is identified.

Routine Application Maintenance

By Monica Lavin
Posted on 5 May 2014 | 7:02 am

SERVICE: Routine Application Maintenance

IMPACT: Banner, ODS and BDMS will be upgraded & inaccessible for all users from May 17th until May 18th. On May 18th, IT will also be performing maintenance on the applications listed in the table below.

DATE: Saturday, May 17 and Sunday, May 18, 2014

TIME: May 17 at 8:00 AM to May 18 at 4:00 PM

OVERVIEW: IT will be performing preventative maintenance and/or upgrades on the College applications listed below.  Their respective services will be unavailable. All services will be restored by 4:00 PM on May 18th.

Please note that IT performs routine maintenance during the second Sunday of each Month. Due to graduation activities, routine maintenance will be held during the third Sunday of May.

Applications Date/Time
ODS, BDMS and Cognos May 17th at 8:00 AM to May 18th at 4:00 PM (Cognos will be unavailable during this time due to the ODS upgrade)
Banner Production Services including SSB, INB, Banner Batch and UC4 May 17th at 6:00 PM to May 18th at 4:00 PM
Main College Website
Exchange
People
VPN Application Portal
Parking System
OAKS
Axiom
Raiser’s Edge Mobile
Raiser’s Edge
Avery Research Center website
Cougar Card Services
MyCharleston
Student Web Server
ePrint
Hotel Management
VisionCAD
Vision RMS
eXplorance
R25
Jasper
Academy One
FileLocker
eVisions
Titanium
Lowcountry Digital Library
South Carolina Digital Library
Lowcountry Digital History Initiative
Library Institutional Repository
Marine Resources Library Website
Library Mobile Catalog
Library Support Ticket System
Library EAD Finding Aids
Interlibrary Loan
CAS
HelpDesk SDE
IR SAS
Oceanica
SharePoint
eProcurement
Art History MDID
Echo360
StarRez
ACEWeb
TouchNet
ListServ
Visix
Tickets Exchange
Xerox Server
All File Servers including Wharfside, Pitt, Aiken, Horizon, Dixie and Drayton
May experience a brief service disruption sometime on May 18th 11:00 Am to 4:00 PM. IT will minimize the service disruption for all applications, specifically Exchange and OAKS. If you plan to use these applications on Sunday, please save your work frequently to minimize any inconvenience. Some application interruptions will be very brief, so if you experience a problem with access, please wait a minute and log in again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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