Year: 2019

IT Service Desk Winter Break Hours

The College of Charleston IT Service Desk will be closed December 24, December 25, December 31, and January 1. The IT Service Desk will be operating in a limited capacity December 21 – 23 and December 26 – 30, and will only be monitoring chat at http://help.cofc.edu and email ITServicedesk@cofc.edu. The IT Service Desk will…Continue Reading IT Service Desk Winter Break Hours

IT Service Desk Thanksgiving Holiday Hours

[REMINDER] The College of Charleston IT Service Desk will be closed on Thursday, November 28. On Friday, November 29 and Saturday, November 30 the IT Service Desk will be operating in a limited capacity and will only be monitoring chat help.cofc.edu and email itservicedesk@cofc.edu. The IT Service Desk will not be available via phone on these days….Continue Reading IT Service Desk Thanksgiving Holiday Hours

2019 Annual Report

The Division of Information Technology has published its 2019 Annual Report. The report is a brief snapshot of some of the services Information Technology at the College of Charleston provides, along with highlights of key initiatives where we’ve partnered with different areas across campus. To view the report, please visit it.cofc.edu/annual-report.  …Continue Reading 2019 Annual Report

National Cybersecurity Awareness Month: Staying Safe Online

October is National Cybersecurity Awareness Month, a national effort to raise awareness about the importance of staying safe online. The overarching theme for the month is, ‘Own IT. Secure IT. Protect IT.’ and the Division of Information Technology is proud to be a champion for this online safety and education initiative. Here are a few tips…Continue Reading National Cybersecurity Awareness Month: Staying Safe Online

Cybersecurity Awareness Month Event – October 29

Join us on Tuesday, October 29 from 1 – 2 p.m. in the Stern Student Center Ballroom for a National Cybersecurity Awareness Month event. Come listen as College of Charleston Information Technology panel members discuss tips and tricks for keeping yourself safe online. Everyone is welcome – bring a friend! There will be treats, door…Continue Reading Cybersecurity Awareness Month Event – October 29

IT Service Desk Expanded Walk-Up Hours

The Division of Information Technology would like to announce expanded walk-up hours for the new IT Service Desk. Our walk-up hours and locations (map) include: Bell Building: Monday – Thursday 7:30 a.m. to 5:00 p.m.; Friday 7:30 a.m. to 4:00 p.m. Addlestone Library: Monday – Thursday 7:30 a.m. to 9:00 p.m.; Friday 7:30 a.m. to…Continue Reading IT Service Desk Expanded Walk-Up Hours

Yammer Training Outline Available

[Faculty and Staff] Did you miss our Yammer trainings this summer? Visit our training site at training.cofc.edu to download Microsoft’s Yammer Quick Start Guide. You’ll also find our Yammer Training Outline to see what was covered – use this resource if are showing others in your office how to use the social networking platform.  …Continue Reading Yammer Training Outline Available

September Learning Opportunities

With Forms, a Microsoft Office 365 application, you can easily create surveys, quizzes, and polls. Then, you can view results, number of responses, average time to complete, and status of the form in real time or in Excel. It’s even possible to embed the form on web pages and edit settings to allow anonymous results….Continue Reading September Learning Opportunities

IT Service Desk Replaces HelpDesk, Includes Self-Service Portal

This article in The College Today outlines the different ways to contact the new IT Service Desk, including our three walk-up locations, if you need technology assistance. Read it here https://today.cofc.edu/2019/08/29/it-service-desk-replaces-helpdesk-self-service-portal/  …Continue Reading IT Service Desk Replaces HelpDesk, Includes Self-Service Portal