Year: 2015

Banner Document Management Upgrade

SERVICE: Banner Document Management IMPACT: Banner Document Management (BDM) will be unavailable during this maintenance window. DATE: Tuesday October 6, 2015 thru Thursday October 8, 2015 TIME: all day/all night OVERVIEW: On Tuesday, October 6, beginning at 7:30 AM through Thursday October 8 11:59 PM, Information Technology will be upgrading Banner Document Management. Access to view,…Continue Reading Banner Document Management Upgrade

New Telephone Dialing Procedures Starting September 19

South Carolina has approved a new area code overlay to meet the growing demand of telephone numbers. As a result, beginning September 19th, 2015 you will need to change the way you dial your local calls. What is an area code overlay? An overlay is the addition of another area code (854) to the same geographic region…Continue Reading New Telephone Dialing Procedures Starting September 19

MyCharleston Maintenance Notification

SERVICE: MyCharleston Maintenance IMPACT: The MyCharleston portal will be unavailable during this maintenance window. DATE: Monday, September 21, 2015 TIME: 8:00AM – 9:00AM OVERVIEW: On Monday, September 21, at 8:00AM through 9:00 AM, Information Technology will be adding the new password recovery functionality to MyCharleston.  Access to the MyCharleston portal will be unavailable during this…Continue Reading MyCharleston Maintenance Notification

VPN Software Upgrade

SERVICE: Internal and External VPN IMPACT: Internal and External VPN Access will be intermittent throughout the identified maintenance window. DATE: Thursday, September 10, 2015 TIME: 12:00PM to 1:00PM OVERVIEW: On Thursday, September 10th from 12:00 PM until 1:00 PM, Network Engineering will perform a software upgrade on equipment that supports the internal and external VPN. During this time, internal and…Continue Reading VPN Software Upgrade

Adobe Enterprise Level Agreement

We are excited to announce that the College of Charleston now has an Enterprise Level Agreement with Adobe. As a result, faculty and staff can now install the latest version of Adobe Acrobat Pro X on your College-owned computer at no cost with the assistance of IT Helpdesk. In addition, you will now be able…Continue Reading Adobe Enterprise Level Agreement

Emergency Maintenance for CofC-Guest Wireless

SERVICE: CofC-Guest Wireless Network IMPACT: Wireless network access for CofC-guest will be unavailable DATE: Thursday, August 27th TIME: 8:30PM to 10:30PM OVERVIEW: On Thursday, August 27th at 8:30PM through 10:30PM, Network Engineering will perform emergency maintenance on the Guest network to resolve an issue with the servers that control internet access for users connected to CofC-Guest. Wireless network access for…Continue Reading Emergency Maintenance for CofC-Guest Wireless

MyCharleston Service Disruption

Updated 8/24/15 at 12:00pm: The College of Charleston’s MyCharleston has been restored and is operating normally. If you should have questions, please contact the IT Helpdesk at 953-3375 or helpdesk@cofc.edu. The College of Charleston’s MyCharleston is experiencing an unscheduled disruption in service.  Information Technology is aware of the situation and working to restore service. We apologize for…Continue Reading MyCharleston Service Disruption

OAKS Synchronization Issue

College of Charleston’s OAKS Learning Management System is experiencing a technical difficulty at this time. There is a synchronization issue between OAKS and MyCharleston (Banner). We are currently working with the vendor to correct it. If you notice any discrepancies in OAKS such as a course not being displayed properly or incorrect class lists, please know that…Continue Reading OAKS Synchronization Issue

Bell Data Center Network Maintenance

SERVICE: Bell Data Center Network Maintenance IMPACT: No interruption to service is expected DATE: Sunday, August 23rd, 2015 TIME: 5:00 PM to 5:30 PM OVERVIEW: On Sunday, August 23rd at 5:00 PM through 5:30PM, Network Engineering will perform emergency maintenance on equipment that network connectivity to the Bell Data Center. No interruption to service is…Continue Reading Bell Data Center Network Maintenance