Year: 2014

Hangout with IT!

IT is hosting a Google Hangouts (live) session on Tuesday, September 16, 2014 starting at 2:00PM. Come hangout (online) with IT and learn more about our blog service on campus for faculty and staff. Sign up for this session at If you’re having difficulty viewing the invitation below, visit….Continue Reading Hangout with IT!

TechQual+ Survey Impact

Your Feedback Matters to IT. No, really, your feedback does matter. Each year, IT applies the results of your feedback from the TechQual+ survey to improve IT services and support. The Faculty Educational Technology Committee (FETC) and the Information Technology Strategic Advisory Committee (ITSAC) also uses the results to identify possible areas of focus for…Continue Reading TechQual+ Survey Impact

Brightspace: Desire2Learn’s Integrated Learning Platform

The College of Charleston’s Learning Management System, OAKS, is the ‘integrated learning platform’ provided by Desire2Learn. During the Desire2Learn user’s conference this summer, D2L announced that the LMS has a new name: Brightspace. Even though we’ll still refer to it as OAKS on campus, please be aware that text book publishers may use Brightspace and Desire2Learn…Continue Reading Brightspace: Desire2Learn’s Integrated Learning Platform

Classroom Technology Upgrade Schedule

IT and Physical Plant plan to upgrade 28 classrooms for fiscal year 2015. The schedule is available online at The schedule begins with a technology upgrade for ECTR 101, 103 and 111 on September 15th thru September 26th. Two weeks before each proposed upgrade, IT will notify the respective department chairs and faculty teaching…Continue Reading Classroom Technology Upgrade Schedule

Help Us Serve You Better!

This is just a friendly reminder to always initiate your IT service requests or questions through the IT Helpdesk. This process allows IT to create a work order for your request. The data from work orders allows IT technicians to: track internal progress to ensure a timely resolution research if problems are occurring with other…Continue Reading Help Us Serve You Better!

OAKS and Banner Class List Synchronization

IT is investigating a possible synchronization issue between the Banner class list and the OAKS class list. If you experience a discrepancy between your OAKS and Banner class list, please contact the IT Helpdesk at 843-953-3375 or IT will be closely monitoring any OAKS related Helpdesk tickets to verify if a pattern is evident….Continue Reading OAKS and Banner Class List Synchronization

Student IT Checklist

IT created a checklist for new and returning students to better prepare you for the start of the fall semester. Connect to WiFi: The college’s primary wireless network is named cofc-secure.  You can connect to it by using our wireless setup tool.  If that doesn’t allow you to connect, visit Student Computing Support in the…Continue Reading Student IT Checklist