New Improvements with Cognos

Cognos was successfully upgraded to version 10.2 this past weekend thanks to a lot of coordination and effort from the Office of Institutional Research, Planning and Information Management and Information Technology. We hope your experience with the new version of Cognos is a positive one. The new features with Cognos 10.2 include:

  • New visualization and chart types that increase interactivity and ease of authoring
  • Major improvements with report processing by leveraging 64-bit architecture
  • Better performance with query transactions through 64-bit processing
  • Security improvements to protect sensitive data

Also, Cognos mobile extensions are coming soon! The mobile extensions will allow for interaction with Cognos Business Intelligence 10 through Apple iPhone/iPad and Android tablets for facilitating decision-making with timely information.

When logging in for the first time after the upgrade, you may need to clear your browser cookies or stored temporary internet files if you receive a “404” error instead of a log in page. As a reminder, IT recommends using Firefox for Cognos 10.2. For instructions on how to clear your browser cookies, please see below.

  1. Open Firefox
  2. Click on the triple lines in the top right corner to open the menu
  3. Select the History icon
  4. Select Clear Recent History for a pop-up box
  5. Make sure “everything” is listed in the time range to clear at the top of the box
  6. Make sure the following are checked:
    1. Browsing & Download history
    2. Cookies
    3. Cache
    4. Active Logins
  7. Click on the Clear Now button at the bottom of the menu
  8. This takes you back to your regular internet window. Try the link again:

If you successfully log in and continue to experience issues, please contact