Why did a student’s email end up in my junk email folder?
The College faculty and staff junk email folder is managed locally. You can add email addresses and domain names that you trust to the Safe Senders List. This way, messages from those sources are never considered as ‘junk’. You can add g.cofc.edu to your safe senders list to prevent any student emails going to your junk mail folder in the future.
Windows Outlook 2010 and Outlook 2013
To add a person to the Safe Senders List, click a message from the sender. On the Home tab, in the Delete group, click Junk, and then click Never Block Sender.
To add a specific address or domain to the Safe Recipients List, click a message from the sender. On the Home tab, in the Delete group, click Junk, and then click Never Block the Group or Mailing List.
To manually add names or domains to these lists, do the following:
- On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options.
- Do one of the following:
- To add safe senders, on the Safe Senders tab, click Add.
- To add safe recipients, on the Safe Recipients tab, click Add.
- In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address that you want to add. For example, you can add :
- a specific email address, such as email@example.com
- an Internet domain, such as @g.cofc.edu, or hotmail.com.
- Click OK and repeat for each entry that you want to add.
- If you want all Contacts to be considered safe senders, select the Also trust e-mail from my Contacts check box in the Safe Senders tab.
- Some people whom you correspond to might not be listed in your Contacts. If you want all such people to be considered as safe senders, select the Automatically add people I e-mail to the Safe Senders List check box.
- If you are using a Microsoft Exchange Server account, all of the names and email addresses that are in your organization’s address book — also known as the Global Address List — are automatically considered safe.
Outlook Mac 2011
To manually add domains to these lists, do the following:
- Click Tools from the toolbar menu, and then click Junk E-mail Protection.
- Click the Domains tab.
- Type in the Internet domain, such as @g.cofc.edu, or hotmail.com
- Click OK.
If you have any questions or concerns, please contact the Information Technology Helpdesk at (843) 953-3375 or by emailing firstname.lastname@example.org.