Year: 2013

Mac Support – IT Support Services

In March of 2013, IT Support Services took a training course on the latest MAC Operating System, Mountain Lion.  Several of our technicians are now MAC OS X Mountain Lion Support Certified.  While in class the technicians learned strategies and tips for navigation, troubleshooting, and shortcuts. The class was very informative and helped the technicians…Continue Reading Mac Support – IT Support Services

Your Feedback Counts!

Complete the TechQual+ Survey IT invites you to participate in an anonymous, web-based survey regarding Information Technology at the College of Charleston.  Completing the survey will require approximately 10 minutes.  This survey is designed and administered by the TechQual+ service and research project .  Results will be collected and analyzed through the TechQual+ project. TechQual+…Continue Reading Your Feedback Counts!

Known Issue – OAKS and Banner Class List Synchronization

There is an known synchronization issue between the Banner class list and the OAKS class list that occurs during the Drop/Add period. This may result in a student’s record not being updated properly in OAKS.  The synchronization process between OAKS and Banner has a 99% success rate — as a result a very small number…Continue Reading Known Issue – OAKS and Banner Class List Synchronization

Upcoming Scheduled Maintenance

Scheduled Maintenance Date: Sunday, October 13, 2013 What you need to know: The following applications will have a service interruption (less than 1 hour but could be longer) sometime between 7:00am and 3:00pm on October 13th, 2013 for scheduled system maintenance: Banner INB Banner SSB MyCharleston BDMS Cognos Axiom UC4 Touchnet Workflow DegreeWorks Application Management…Continue Reading Upcoming Scheduled Maintenance

New Faces in IT

There are a few new faces in IT this semester! Please help us welcome… Jamie Kingston is IT’s new Financial Coordinator as of June, 2013.  He is also finishing up a dual accreditation for his Masters in Public Administration and his Master’s in Environmental Studies here at the College.  Jamie balances all of this with…Continue Reading New Faces in IT

Classroom Technology Preview

The IT Audio Visual (AV) Engineering department completed a major technology upgrade in Education Center (ECTR) 203 in December, 2012. Representatives from AV Engineering, Teaching, Learning and Technology, and Physical Plant met with the Department Chairs involved to discuss the pedagogical needs for the classroom. As you’ll see in the video tour, iMac computers were…Continue Reading Classroom Technology Preview

Are you Prepared?

It’s never too late to learn how you can prepare in the event of a hurricane! Since the hurricane season is currently upon us, IT encourages you to review the hurricane preparedness guides for faculty, staff and students available on our website. Highlights include: Updating your CougarAlert contact information Protecting your computer equipment Familiarizing yourself…Continue Reading Are you Prepared?

Faculty Roundtable Discussion

Please join your colleagues in Tate 202 on Tuesday, October 1, at 12:30 PM, for a discussion on the use of student portfolios for learning, assessment, and career development. Guest panelists, Denny Ciganovic, Beth Goodier, Kevin Keenan, Chris Korey, and Chris Warnick, will share their experiences and highlight the many uses of portfolios. This event…Continue Reading Faculty Roundtable Discussion

2012 Higher Education TechQual+ Survey Findings and IT Action Plan

Based on the report of the October, 2012 TechQual+  survey at the College, IT initiated or accelerated actions to respond with improvements to infrastructure, services, and support. Those actions are detailed in the TechQual+ Survey Findings and IT Action Plan at http://it.cofc.edu/about/techqual/action-plan.php. Your feedback does matter! We hope that you will notice these improvements in your everyday…Continue Reading 2012 Higher Education TechQual+ Survey Findings and IT Action Plan

TLT Faculty Social

Please mark your calendars for TLT’s annual Faculty Social scheduled for Thursday, September 26th, from 2:00pm-4:00pm on the 3rd floor of JC Long, in the TLT suite. We will have food and beverages for you to enjoy as the Instructional Technologists showcase a variety of TLT services and educational technology tools.  You can also be entered for a chance…Continue Reading TLT Faculty Social