Month: January 2013

Synchronization Issues between OAKS and Banner

Discrepancies between your Banner course roll and your OAKS course classlist/roll will be resolved overnight (1/10-1/11). All synchronization issues should be fixed tomorrow, Friday, January 11th.  With the help of IT Networking, no downtime will be required. Requests such as cross-listing courses, enrolling instructors/fake students/etc., or enrollments in non-Banner (special or DEV) courses still need…Continue Reading Synchronization Issues between OAKS and Banner

Update: Banner INB issues for some users

Issues with the use of Firefox accessing Banner INB have been resolved for the majority of the reported problems—both PCs and Macs. Some Macs using an operating system version 10.5 and below may still experience problems. If you are a Banner INB user and still unable to access INB via MyCharleston, please contact the HelpDesk…Continue Reading Update: Banner INB issues for some users

Update with OAKS Cross-listing

All time-senstive Helpdesk tickets regarding OAKS cross-listing requests have been completed. Due to the urgency of the requests and the vendor not fixing the issue until January 2, the OAKS administrator worked over the weekend to complete the backlog of Helpdesk tickets submitted since December 2012. All delayed requests should now be complete. If you…Continue Reading Update with OAKS Cross-listing

Important Information about OAKS Cross-listing

OAKS was upgraded to Version 10 on December 18th. Following the upgrade, the IT OAKS administrator discovered a cross-listing applications software error. A high priority ticket was submitted immediately to Desire2Learn and was resolved by the vendor on January 2, 2013. No cross-listing requests made by faculty prior to the upgrade were processed by IT…Continue Reading Important Information about OAKS Cross-listing