Apple iPad and the TechQual+ Survey Project – Assessing IT Service Outcomes for Higher Education

Don’t forget to participate in the TechQual+ Survey Project about the quality of the College’s technology services.

The goal of the project is to understand what end users expect from IT organizations and then to allow a systematic exploration of the IT service outcomes in a way that provides for comparisons across other similar institutions. The survey is designed and administered by the TechQual+ service and research project. The survey will take approximately 20 minutes to complete. Be sure to finish sharing your feedback before the survey closes on Friday, November 9, 2012 at 5 p.m.

Please click the link to participate.

You can enter to win a 16GB Apple iPad by answering questions about IT services at the College of Charleston!


After completing the survey on the TechQual website, you will be directed back to the College of Charleston webpage to enter your name and email address if interested in a chance to win. Your individual survey responses will remain anonymous to the College of Charleston.

By responding to the TechQual+ survey, you tell us where improvements are needed. TechQual+ assists leadership in better understanding the technology needs of the College of Charleston community. Responses to the survey will help support project priorities. The survey tool asks questions in the following areas:

  • Connectivity and Access
  • Technology and Collaboration Services
  • Support and Training

It will ask you to provide evaluations regarding minimum expectation levels, desired service levels, and perceived service levels for 13 core commitments.

Your participation will allow the College of Charleston to measure its progress year after year and will allow comparisons to be made between Information Technology at the College and other higher education universities. The information submitted will remain anonymous and is protected by the Higher Education TechQual+ privacy policy

You may also login to MyCharleston to access this survey. You will find a link to the TechQual survey on the Home tab of MyCharleston.

Additional information about TechQual+ can be found at Higher Education TechQual+ Project

If you have questions about the survey, please contact HelpDesk at or 953-3375.