I Want Your Job: Manager for Ducati China

TJ Kremlick ’00 (left)

TJ Kremlick ’00 has lived all over the world immersed in motorbike racing culture. Right now, he’s managing all of China’s service departments for Ducati, one of the world’s top motorcycle brands. Despite the glamour of teaching riders at the racetrack or flying to Italy to visit factories, he says he really misses a good plate of nachos.

 

 

Q: What is your title and how would you describe your job?

A: I am the after-sales manager for Ducati China. I would like to say that it’s all fast motorcycles and supermodels, but it isn’t quite. In a sentence, I am responsible for the general management of all Ducati service departments across China. This can mean many things: one week I am in Shanghai leading a dealer-network technical training session, the next I’m in Macau rebuilding a superbike engine. One week I am at the racetrack working as a riding instructor, the next I am in Italy or Thailand visiting our factories or meeting with subsidiary leaders.


Q: How were you able to turn your passion into a career?

A: I wasn’t able to study abroad while in school, so after I graduated I decided to wander around Europe for a few months, which turned into a few years. I was obsessed with bikes in college, but in Europe I fell in love with motorcycle racing. I couldn’t get enough of it, still can’t, and knew I had to steer my life and career towards racing and motorbikes in some way.

Someone very wise once told me that you have to specialize in something. So l listened, I sold what little I had and took off on a month-long ride from the Carolinas across the U.S., ending my ride in Phoenix to attend a school for automotive and motorcycle technology.

I after I finished my certifications, I was willing to do almost any job just to get a start in the industry. I felt if I could just wiggle my way in, I could make other opportunities. With persistence, I landed a job at a dealership in Phoenix, and happily started at the bottom.


Q: How did you get into Ducati?

A: I stayed involved in the local racing scene and continued sending my resume out, targeting headquarter positions with a specific focus on Ducati. To work for that Italian company, steeped in racing tradition, was a long-time dream. And eventually, miraculously, I received a phone call inviting me to interview at their North American headquarters in Cupertino, California, for a position in the technical department, which I somehow managed to get.

I spent four superb years with Ducati North America, and three seasons racing for a North California club. Eventually though, I got that wanderlust again. I was interested in exploring (amongst other things) the motorbike industry in Asia – specifically China – and was asked to write a few articles on local motorbike culture for the excellent Italian website Motociclisti.it. While in Shanghai, a meeting was arranged with the (then) CEO of Ducati Asia Pacific. We ended up discussing a few job options in Asia including the position in New Delhi, which I settled on.

 


TJ Kremlick 2Q: What was it like moving to (and living in) India and China?

A: No amount of research or previous traveling experience could have possibly prepared me for those first few months in India. There were times during those first days where absolutely nothing made sense and I wondered what I had gotten myself into. Looking back however, those early professional and personal challenges gave me an edge and a perspective that has proven invaluable in my life and career since.

Life in China naturally has its own challenges. I am far from my family and the familiar. My staff is Chinese, so I must work extremely hard on my language skills. There are nights I would commit crimes for a decent plate of nachos, after being served something “exotic” like duck intestines or pig’s brain. And of course I could complain about the terrible air quality. But when I am able to string together a few sentences in Chinese to my taxi driver, or I can teach a team of mechanics how to time an engine, perhaps doing so in a city I had never heard of until a week before going, I must say it is extremely satisfying.


Q: What do you love about your job?

A: Because our brand is still relatively new to China and Asia, we spend a lot of time creating processes and best practices for our service departments. In these developing markets, we have the opportunity to build from the grassroots level, breathing life into a project and nurturing it into something that can sustain itself. To be fortunate enough to do this for a company with such a strong brand image, I think would be satisfying for almost any professional.


Q: What role does your psychology major play in your career?

A: I studied psychology because I have always been interested in understanding the way people think and interact with each other, what motivates us, how our culture shapes our behavior and vice-versa. Developing the mindset to think critically about these things has most definitely helped me in everyday life. Further, my bachelor’s degree is in science, which lends itself well to the often technical nature of my work.


Q: What advice would you offer current students?

A: Enjoy where you are! Charleston remains one of my favorite cities in the world. I would probably do just about anything to be sipping on a La Hacienda margarita after a day at the beach, so please, as a favor to the rest of us, enjoy the present.

For those about to finish school, take some time to explore your world and understand what you want from it. I felt a lot of pressure to immediately start producing as soon as I graduated, but I think it takes time and introspection to understand what you are passionate about doing, and further, how to make a career out it. If you do something that has meaning for you, you will get the strongest performance from yourself.

 

From: http://today.cofc.edu/2014/06/25/want-job-27-manager-ducati-china/

 

I Want Your Job: Sr Manager of Operations at David Yurman Thailand

Lucy Lesniak ’10 followed her instincts from Lancashire, England to the College of Charleston, then New York, N.Y. and finally, for now, to Bangkok, Thailand.

She trusted those instincts when she decided to double major in business administration and hospitality and tourism management instead of studio art as she’d planned, and when she decided to join the Schottland Scholar Program while also working full-time during her senior year at the College.

Now, after moving up the ranks through four positions at fine jewelry designer David Yurman, Lesniak’s instincts have led her to become senior manager of operations at the new David Yurman corporate location in Bangkok.

Lesniak welcomes current students to reach out to her for advice. Email haashe@cofc.edu with a message to be forwarded.


Q: What do you do as senior manager of operations?lesniak

A: I work in the back-end of the company, on the corporate side. Basically my job begins after the design team, headed by David, Sybil and Evan Yurman, come up with designs for a new collection. Then the design goes to the engineering, project development and procurement teams, which will turn the design into something that can be manufactured. The engineers will develop components like clasps and hinges while the procurement team will buy the diamonds and gemstones, everything that goes into making jewelry. I oversee the office operations supporting that process in Thailand.

 

As this is a new office, though, I’ve been doing everything from recruiting, interviewing and hiring for the office to managing the office construction, building a benefits package comparable to those of other Thai businesses, establishing relationships with payroll, accounting, banking, customs, and legal firms, leasing a company car, building and managing the budget, ensuring invoices and office rent gets paid, training employees and attending to their needs. Each day is vastly different from the last.

RELATED: Learn more about the business administration and hospitality and tourism management majors in the School of Business

Q: What is it like doing all those things in a country with a language barrier?

A: The culture and language barrier make day-to-day processes quite challenging here. For instance, Thailand is exceptionally document intensive, so something that might take half an hour in the U.S., like preparing social security paperwork for a new employee, will take three hours here because of all the documents required.

Establishing the office here is similar to what I imagine starting a business would be like. There is no typical day, I’m often working until 11 p.m. or later. There are a lot of responsibilities and while there are challenges, I love it here. I can imagine spending the next few years here in Southeast Asia.

 


Q: What is the best part of your job?

A: The opportunity to travel. Being in Thailand is amazing, and David Yurman has offices in Hong Kong, New York and Switzerland; next month I’ll head to Hong Kong.

I think the travel part is pretty awesome, but I also love being a part of a family-run company that’s based on design. David Yurman is a sculptor by training and his wife, Sybil, is an artist, so we always say our job is to make their designs come to life. It’s always interesting.

 


Q: How did you get started at David Yurman?

A: I moved to New York in fall of 2011 and applied for a receptionist position at David Yurman. I had worked at Louis Vuitton in Charleston, and had gone from a sales associate to accessories specialist and then customer relationship management specialist, so I was hesitant to take a job as a receptionist after that.

I did decide to take the job, and about six months later I was promoted to executive assistant, and then a year after that I became a product development and procurement project manager. All in all I’ve been with the company for almost three years, and here in Thailand for a little over a month.

 


Q: How did you hear about the receptionist position and what was the interview process like?

A: A friend of mine in New York put me in touch with a recruiter. The best way to find jobs in New York is via recruiters, there are good ones and bad ones and I was fortunate enough to work with a good one. The recruiter encouraged me to interview for the receptionist position, despite my hesitance. The interview process was very simple: I went in for a standard interview and was offered the job very quickly thereafter.

 


Q: What does the next year hold in store for you?

A: I signed a two-year contract here, so I’ll be in Thailand for two more years. I look forward to growing with the role – by the end of this year we’ll have 12 employees in the office and by the end of next year we’ll have 20, so growing my role with the office will be tremendous for me. I imagine the role and scope will change a lot between now and the end of 2015.

 


Q: How did your time at the College help you prepare for your positions at David Yurman?

A: My concentration in business administration was leadership, change and social responsibility; I believe that helped enable me to assume a leadership role, take initiative and advance quite quickly in my career thus far. In addition, being a double major, working part- and then full-time for Louis Vuitton and becoming a Schottland Scholar forced me to become very organized and learn to manage my time effectively.

The Schottland Scholar program also gave me great hands-on experience. I felt like it provided real-life insight into the world of business by allowing us to speak with people who are in the field. It’s very different than being in a classroom.

Finally, participating in a liberal arts school where the curricula are very broad helped me to be able to handle diverse tasks.


 RELATED: Check out the Schottland Scholar Program


Q: What advice would you give to current students interested in working for an international brand, or in a foreign country?

A: I took a lot of big risks. For example, I decided on a Tuesday that I wanted to move to New York, packed my belongings on Wednesday and drove to the City on Thursday. In December last year, David Yurman asked if I would move to Thailand, when I said yes they gave me a month to pack up my life and move.

Of course setting goals for yourself is immensely important, but I think it’s just as vital to be flexible with your planning and goals – have an outline for where you want to be and what you want your life to look like, but be open minded. Then, you will be able to take opportunities that present themselves.

For those interested in international business, I absolutely recommend studying abroad. David Yurman knew I was from England but had gone to school in the States and moved to New York, so they knew I had international experience. I think that made them feel more at ease sending me to Thailand. If you’re interested in working abroad after college, consider doing an extended study abroad, or see if you can get an international summer job. Your company will feel more confident in your ability to adapt and to not feel culture shock knowing you have that experience.

From: http://today.cofc.edu/2014/04/23/want-job-18-sr-manager-operations-david-yurman/